Solent Beds & Furniture Avis 

Bought a bed for about a grand in 2023. turned up stained from the start, sorted discount, so was happy, I have spun the mattress a few times, but haven't actually had to move the bed properly since owning, however, I have had to and discovered that the whole base is all warped on the top, looks like wave machine like proper bad, nothing I can do as not under warranty, but like who checks the base to check it condition, 5 year warrenty for mattress and a year for the base.ive had a silent night base for 15 years before this bed that cost 400 new and the top of the base when i got rid of it was solid as day it come. They have said Come in, buy another base; we have plenty in stock, as if, if your brought a divan base from these and it's under 1 year, check your base. I will avoid in the future, which is a shame as islander

I went to Solent beds an furniture as I saw somewhere that they did high quality sofas and chairs by a well known make I needed quality foam seats that didn't sag as I suffer back problems the customer service guy named Nick was brilliant he explained that they do a cold compressed foam that is guaranteed to last 10 years without sagging or they will replace it I found it very comfortable so after choosing a two and three seater sofas Nick explained everything to me what would happen and when it would be ready also kept me informed of the progress I received two beautiful well made sofas on the 10 July which are so comfortable and just a mention the price was excellent and I must say one more thing that the staff deserve praise for especially the two two guys that delivered them I needed to go to hospital quickly and the staff an Nick made this possible by rearranging that they came to deliver them straight away so a big THANK YOU to the fantastic staff at Solent Beds Newport Isle of Wight

They managed to accommodate my situation - It was stored for about 2 months, as I was expecting to move. The move never happened sadly. Delivered today, not the easist access into the Lounge, but the guys did a great job, especially considering how hot it is today !

First new sofa for 23 years, so will take a little to get used to, but it feels great so far.

We have shopped with Solent beds on a number of occasions and have always been impressed. Today, Sam our salesman even carried a small unit to us so we didn't need to get up again, very appreciated. Delivery times can be extended but items always worth the wait. Lots of choice and Sam is always very knowledgeable, as are all members of the sales teams and the delivery drivers are great too

We needed a new mattress & tried Solent (the clue is in the name!) Wow, what a selection. Luckily we found a great salesman in SHANE. He showed us the difference in types & prices, then let us get on with trying the mattresses out. He wasn't pushy, but was on hand for assistance. We made our decision & bought. Delivery was quick & efficient by two great, helpful guys and we are more than delighted with our choice (which was Shane's recommendation by the way). We had a look at suites while there & again there was a fantastic choice & great advice from Shane. We will be back after Christmas to look again. Many thanks to all involved.

We would like to say a huge ”Thank you “ to Paul and all concerned at Solent beds at Lake showroom for their amazing help and continued support concerning structural repairs to our Stressless” sofa. They went above and beyond for us and we are eternally grateful.

Many thanks again
Alan & Karen Russell

Shane at the Lake store was excellent, he was friendly and helpful without being pushy. Showing us various size and colour options for our sofa which resulted in us making a purchase.

Went into Solent beds looking for a new mattress and spoke to the friendly salesmen. Was recommended that I needed a medium /soft mattress based on my weight and sleeping position.
Based on the advice from the “highly experienced” salesman I ended up choosing a medium soft mattress for the sum of £1200.
Went away happy with what I thought would be a quality product but also with confidence that I had made the right decision on firmness due to the confident information provided by the salesman.

3 weeks after trying to sleep on the mattress it transpired that it doesn’t provide anywhere near adequate support causing back ache and very poor nights sleep.
Ive since done my own online research and also went into other bed stores including Dreams and Furniture Village (dreams have a computerised bed that works out what mattress should suit you) where I’m told that a medium soft mattress is not suitable for my weight and I should be on a medium firm or even a firm. This is a huge difference in what was advised in Solent beds.

Solent beds can only tell me that “ I tried the bed in store” albeit for 5 minutes and refuse to take any responsibility for the bad, misleading so called expert advice and recommendation of the staff.

Solent beds know that the salesman made a mistake with the advice he gave to me but they’ve had my £1200 and don’t want to provide any further help.

If looking for a new mattress stick to Dreams who offer a 100 night comfort guarantee or money back.

Paul was very helpful opening early because my wife is disabled. He was very attentive with our situation and made the purchase easy.This was above average service as were the fitters. Wonderful careing company.

Went into the highstreet branch to look at sofas and recliners. Very helpful friendly people. Answered all the questions we had. Would definitely use this company again. Brought a lovely comfortable recliner at a good price.

A heads up if you’re considering purchasing from Solent Beds. We have purchased from them before and had quality issues addressed quickly and without fuss but not on this occasion.
We purchased an extendable table and four chairs. They arrived and were assembled by Solent Beds but it was immediately obvious that the table was faulty. It was only supplied with two of its four feet and one side of the top was warped so that in places it stood proud of the other leaf. When the table was extended it this was even more apparent. It was not possible to adjust the top and despite what Solent Beds suggested the missing feet were not the problem, it was a poorly manufactured sintered stone top. The fitter agreed saying it wasn’t acceptable took photographs and we rejected the table.
We then had telephone ping pong with customer services who had to keep referring back to their manager for decisions. Eventually we were told that they would only refund the table or replace it, if we accepted a refund it would only be for the table and not for the chairs, despite the fact that they were part of the original order. It was agreed that the table was poorly manufactured. We like design but because we could not get a refund on the chairs suggested replacing the table with the fixed top version, reducing the likelihood of receiving another defective top as the top would be one piece.
They would do this but unbelievably would withhold £100 of our refund as a ‘re selection admin charge’. We asked the question - what was to stop us getting the refund for the defective table one day and returning the following day to order the fixed version thereby saving £100 ? Their answer - nothing stopping us.
Solent Beds supplied us with a defective poorly manufactured table, we reasonably asked them to replace it with the fixed version, negating the possibility of being supplied with another defective table. Solent Beds think it acceptable to charge £100 to re order a replacement for defective goods and despite the chairs being ordered with the table won’t refund them. To charge £100 to cover the administration for ordering an alternative for goods that they supplied in a defective condition and refusing to refund items purchased to complement the defective item is an extremely poor policy and clearly indicative of this companies true attitude towards its customers.

The staff at Solent Beds could not have been more helpful when I went to choose a Sofa and chair. A couple of days after I chose the fabric for the accent chair I changed my mind and went back to the store to see what my options were. The salesperson went above & beyond to change my order. I could not have asked for better service from all of the staff at Solent Beds including the delivery drivers. I would have no hesitation in recommending this company.

After making a mistake in my choice of chair Solent Beds were understanding and gave me every assistance in selecting the right one. They could not have been more helpful and they will be my first port of call whenever I decide to purchase new furniture. Their customer service is first class.

Ordered single bed, delivery expected within a week. Eventually took 4 weeks. Three phone calls to give updates were promised, but none materialised. When arranging final payment a receipt was requested. Promised one via email within 5 minutes, after 4 days still nothing.

Found that once a sale was made there was little interest in customer's needs.

Amazing service this morning and so knowledgeable. Thank you so much for your help, guidance and knowledge. Very much appreciated. We will be back soon to purchase phase two of our new home being equipped!!😂

Reasonable price for dining chairs. Generally good quality, although one had to be replaced. This they did.with no fuss

We went to the store in Newport and we were looking for a 2 seater couch. We chose one that we liked and there was a special that was being run. If you chose the electronic recliner you would get the head support free. We did get 2 quotes, one with that special and another with the lumber support. When we went back to finalise we had decided that we did not want to pay the extra fro the lumber support as that was £500 extra. The sales person took the quotes so that he could draw up the invoice as he said he needed to see what had been agreed to, we did not get the quotes back. When he asked us to sign the invoice we asked where it mentioned the head support, we were told that because it was the special it would get done automatically. Yes being trusting we believed this. When the couch arrived it did not have the head support, I called immediately and spoke to another sales person as the one we dealt with was away. He confirmed that this could have been an option previously but now you either get the head and lumbar together or just the recliner. We went to the store the next day and confronted the sales person, he said that is not what he had said and we were confused. He said we had upgraded from the manual to the electronic recliner and that is what we had. He referred to the invoice we had signed and was really aggressive. I was obviously angry as we had allowed ourselves to be hoodwinked.

The manager and sales person refused to give us copies of the quotes we had been given previously and basically we were forced out the store after being threatened that they would call the police. The manager called later that day and they had listened to the recording of the phone call, obviously did not believe what we were saying, he initially indicating that it is what the other sales person had said when i called to complain but then changed to say he may have been talking about another unit. I knew i was not going to get anywhere after he also became aggressive on the phone and confirmed that he was not prepared to do anything to deal with this problem.

Do not trust what is said, make sure you get everything in writing and make sure it details everything otherwise you have nothing and they will deny everything.

Help full staff and fast delivery

I've just been to your Lake store and whilst the service was good I could not access the upstairs as their is no lift and I am disabled. I was told to go to Newport which is all on one level but has no parking so that's not much good. Also they do not do a disposal service, all I was given was a telephone number for someone who would take my old furniture away which is not very helpful as it would cost quite a bit on top of the price of the furniture I would like to buy. All in all quite a disappointing service

Furniture is well built and sturdy. If the style suits you then it is a good purchase.