Furniture Edit Avis 

Scammers please avoid as much as you can !!

Terrible service, tried to tell me my sofa and chair were bespoke, despite them being chosen from a drop down menu , and for sale in many other outlets .It also said on the product page hassle free returns within 14 days , but when i asked about returning it if it wasnt suitable they told me it was non returnable as it was bespoke. I cancelled my order as i wont buy from a dishonest seller , and they took £206 from my refund.

Love my table and great honest communication from the company !

Terrible company! I’ve sent 5 emails and have had no response regarding my order!

Absolutely shocking customer service. Tried to send the item back (the item was never taken out of the package) and they advised after waiting over a week for a response they wanted to charge me over £20. I agreed and asked for a collection. Two weeks later again after emailing several times with no to little response a random DHL driver turned up to collect (luckily i was in!) No refund ever came either had to get to bank to step in. AVOID!!!

Fast delivery, very hapoy with quality and look of furniture.

The chairs are very good and comfortable. 👍

Ordered a coffee table on pre-order in March for Delivery April. No update, have chased multiple times but no response from customer service. I have tried emailing, live chat and phone number with no luck. Will be trying to cancel my order and get my money back with my credit card company.

I purchased a sofa from Furniture Edit a month ago, and it’s been a nightmare. Upon delivery, two out of three cushions were defective—one had visible tufted dimples, and the other appeared flat, completely mismatched with the rest. They did not match the sofa’s finish at all. I contacted customer support immediately. They told me to find a label under the sofa. Living alone, I had to ask friends for help, only to discover the label area was ripped off. It raised my suspicion that the sofa might even be second-hand. I’ve sent photos, messages, and chased them for a month. I’ve been ignored with no resolution. Worse yet, their phone number doesn’t even work—I’ve tried multiple times with no luck. Overall, a really disappointing experience.

Company of delivery don't inform about delivery date and time. They brought my parcel when nobody at home.

Brilliant- super fast delivery and much cheaper than other places

Never received my goods and I had to get in touch with them and then got told it had broken in transit but no one bothered to tell me.
Not impressed.

Fantastic company. Great value and fast delivery

We ordered a sofa and two chairs for our marketing suite, which arrived quickly and was really stunning. We needed support with an administrative deal and Matt, the customer service manager was excellent. We really couldn’t praise Matt and the company highly enough and now Furniture.edit will be my first port of call when we needed something else.

Was contacting furniture edit before to track our delivery every time Mat got back to me then on day delivery fantastic fast quick clean will use furniture edit again very good quality with a very good prices

I love how solid this furniture is.
Packaging was spot on to avoid any transit damage.
I was informed all the way with delivery.
Straight forward with clear instructions to construct.
Over the moon with the product and service.

Perfect purchase - item as described, promptly delivered. It was a lampshade so Maybd the packaging could be a bit more robust. We were fortunate, I think, that we suffered no damage but it seemed a bit flimsy.

Easy to order, great selection and extremely competitive prices. Delivered on time and really well packaged. We are delighted with our four new chairs!

Absolutely had enough of this company I am being charged £36 to return a £55 rug, which at first was in shock, I now want to go ahead and return it because I just don’t want to deal with them anymore every time I call leave my details no one gets back to me, even emailed nothing what do I have t o do to return this rug ?

Reply to the response to Furnitureedit company’s ….if you call £36 a small admin fee for the smallest size rug you can buy then your very much out of touch, nobody on this planet would knowing buy a £55 rug to be told if it wasn’t suitable all you will get refunded is £19 …..it’s a lot of money so just making everyone aware if you have a return.
Also your customer team did not reply mulitiple times hence why I left X 4 messages to be called back and didn’t receive anything until today an email just to clear that up.

UPDATE REPLY I have received 2 messages from yourselfs why would I bother calling if I got responses and it’s still £36 hasn’t changed.
Thank you for absorbing the initial delivery charge of £22 that’s lucky because that would have cost me a whopping £58 to buy and return a small rug, more expensive than the rug itself.

The sofas are beautiful, just what I was expecting. The delivery was on point. My only criticism is that the drivers left all the cardboard outside my home without telling me.