The British Pillow Company Avis 198

I saw an advert on FaceBook for this pillow so Googled the company and bought one. Yes, they are not cheap but what price a decent sleep and waking up without neck pain!!! Arrived in good time, well packaged and it's great! I love it.

The items I ordered were different to the ones advertised on your website, the items I received if you ask me they are counterfeit cheap poor copies, like from temu or shein. I try and use British business but I certainly won't be using this company again.

Order still not received and no response to my email yet!

Brilliant pillow

Very comfortable but have to get used to pillow - neck a bit sore !!

Well what you see on the facebook post and how the lady advised the product it different to what you get delivered

Way to soft and thin. Bought to upgrade a similar one from another company and is worse (while more expensive). It doesn't quite look like the advertised one either. AND took forever to arrive. Not happy.

Pillow is definitely not the one shown in the video. It's so soft and squishy it doesn't support the head or neck. In the advert it is firm and supportive

I haven't received the item yet despite it saying it has been dispatched to Royal Mail.

The pillow arrived after just over 2 weeks. I tried it for a couple of nights but decided it was unsuitable for me. I then tried to contact the company to return it, as per their assurance on their website of a 30 day trial period. Despite several emails, all unanswered, and many phone calls to their only phone number, a mobile number that could not be connected, I have yet to hear from the company. I have now asked my bank to investigate for a fraudulent claim. Do not use this company!

Amazing pillows. Worth the extra.

Delivery was quite slow, and I never received the pillow that I ordred. Hence 4 start review! I decided to try the one that was delivered as i had unpacked it, and i love it.

Delivery slow.
Product not as good as I anticipated! However it might be just me! I will keep trying using it to see if I get use to it.

The pillow stinks of strong chemicals also it says the “British” pillow Company it took ages to be delivered from China!!!! So not British at all……

The pillow it self is to soft and I’ve had to give up and return to my old ways

If i could give this company zero I would. DO NOT TOUCH IT. I placed an order and have heard nothing despite phone calls, Emails. Basically took my money and now cannot get my goods of my money back. AVOID!!!

Ordering and delivery was fine. A great night sleep, but the foam smells. Have had to spray with fabric spray.

If I could give zero stars I would! 2 pillows ordered 2nd February & still waiting for any delivery 3 weeks later. I have tried telephoning them nothing, used their website to contact them nothing, SMS messaged them nothing. The tracking detail has not been updated since 2nd February & is marked as 48 hour tracked delivery. These items were a wedding gift & they have now had to go without them - thank you so very much. I am now talking to my bank as this is now a fraud case & I am seeking a refund. Complete waste of my time - please don't waste yours with these people!!

Ordered pillows arrived a week later, they smell of plastic, it must be the foam inside, not happy contacted them to be told to let them air and the smell should go away. Contacted them 3 times now by email and not getting reply’s. Suppost to have a 30 day money back guarantee, but no one replies confirming howto return and get refund.very disappointed.