Solseal Avis 24

There is no communication at all despite multiple call attempts. Had paid specifically with this company to get next day delivery on some essential materials needed for the weekend. 2/3 items arrived but the main one required was missing. Now almost a week later and still no item has been notified for dispatch and no replies to the emails sent.

I am a business wanting to open a pro forma account with this company. I contacted them numerous times but they say they will get it set up but unfortunately no action.

I am astonished with the treatment I have been given as no one seems to bother.

So I have used ProJoint Fusion All Weather Resin Jointing Compound for the first time. Not the best packaged product if it can get pin holes and cause it to go off. That's the manufacturers issue and they need to address it. So check before you open. It will be very obvious, well now that I know what to look for.

Having said that, their delivery time was brilliant, ordered before 3 on Friday arrived Monday morning. Sent photos of the spoilt product and without any hesitation they have replaced the product and with the same efficiency as the first order. Thank you.

I want to confirm what others have already written.
First class service by the company, providing the best cost product and at next day delivery with no additional charge.
Other firms could learn a lot from Solseal’s working practices.

Amazing!
Not many companies inspire me to immediately take to Trustpilot and write a review unbidden - but these guys have.
Ordered yesterday afternoon, arrived this morning, free delivery and the best price I could find - Awesome!
very impressed.

Exceptional service, fast delivery and great prices.

haven't use the product yet but delivery TIME was fantastic (APC) ordered about 12.30/ on Tuesday here but 10.30 Wednesdays morning great

Ordered two times from Solseal, always delivered next day, great customer service, happy with the service provided.

Would be a 5 stars If they used any currier other than DHL, 4 boxes arrived all smashed and some of the content coming off the boxes (ordered porcelain tile primer & grout), it's ok as I used the product straight after delivery, otherwise would have been a write-off.

I ordered some silka fastfix all weather mix at 1.30pm (I couldn't get any of the right colour locally) and it was delivered the next day at 10.30 am. I was able to finish pointing the patio before lunch time.very impressed with the quick turnaround.

I bought two tubs of this sika sand and tried it on part of my patio paving slabs at the time it looked fairly respectable and I followed the instructions impeccably as I always do when buying items that I don’t know anything about and now after about four weeks the sand in the joints is all coming loose and weeds are growing through the sand which specifically said it would not let weeds grow where I had sealed the joints I would love someone from whoever is the head over the sale of this product to come and see the total mess this has made of our patio I’m going to have to scrape all the joints out which is going to take a very long time and energy to do as I am 75 yrs old and put this rubbish down to try and keep the work down for myself I sincerely advise anyone thinking about putting down this product (Sika jointing sand) think again as I tell you this is absolute rubbish and would not buy it again even if it only cost £2 never mind what I originally paid 2 tubs £68 it’s not really the money but the time it cost me to put down and now the time it’s going to take me to scrape all the sand out of the joints I sincerely hope that trust pilot gets in touch with whoever manufactures this rubbish and I reiterate anyone thinking of buying this product don’t unless you want to waste your money and time if you intend doing it yourself.

I ordered from Solseal on Sunday. Best price by far and my delivery was here first thing Tuesday. So impressed I have ordered again. Great service, great price. I would highly recommend

Excellent service.
Ordered 25 litre can of Black Jack roof covering.
First delivery (via FedEx) arrived as though someone had played football wit it - distored, dented, damaged and leaking. Called customer services and they arranged a new item to be sent next day with no questions asked.
Surprise, surprise the second item (also via FedEx) was also damaged in transit and undelivered.
Called customer services again and they are sending 5 x 5 litre cans via next day delivery. (I hope FedEx have the sense to strap the items this time). We shall see but in relation to SolSeal they have gone above and beyond - thank you.

Did my new porcelain light grey patio with SIKI brush in grout ruined my patio left dark haze patches all over. Phoned SIKI not helpful at all just said not suitable for porcelain all videos show it been used on porcelain or I would not have used it. Terrible customer service

Accept the order, take the money, sit on it with no communication, follow up days later to be told they dont have any stock. Welcome to Solseal.

from
my experience of this product has been a disaster and rather than being the finishing touch to an expensive and lovely patio it has ruined the stone!
followed the instructions on the back of the tub, and as soon as we began spreading with a brush we noticed an oil like film appearing as we brushed over the stone! kept with it thinking it would resolve it self!
Sika fast fix, all weather self setting Compound remains as a fine sand and does not set!
Sika fast fix all weather self setting Compound doesn’t set or go hard remains as loose sand
Sika fast fix all weather self setting Compound has some kind of oil that leaves a dark residue in blotches on the surface which turns to a sticky black tar like substance that’s extremely difficult to remove from shoes and soles of bare feet!
I suspect that Sika fast fix all weather self setting compound is simply a fine sand with an oil added that seems to activate in contact with the stone and leaves oil stains in blotches all over the surface.
the sand remains the same brown colour
and does not end up a dark grey!

I ordered 4 tubs of Sika Fast-fix jointing compound mix. Not only was the price the cheapest by far, compared to all other suppliers, it was delivered by Fed Ex, the next day - with no delivery charge! I honestly believe there is no other supplier out there that can provide this level of service. Very impressive Solseal.

Excellent service I would recommended. Next day delivery without additional charge. Call them and confirm the stock, quick response and polite. Call them again when I was ordered the grout in wrong color, they quickly amend the order and send me confirmation email. The goods received this early morning and the jobs got no delay. Thanks Charlotte!

Phoned them first, helpful guy said i needed to open account on line. Opened account on line, goods arrived next day . Brilliant service would recommend

Blown away by the service. Was let down by another company. Ordered 6 tubs sika pointing compound from solseal about 20 minutes before their next day delivery cut off time and the courier turned up at the crack of dawn next morning. So impressed. Couple of pound more than the cheapest but well worth the little bit extra.