Solstice Sunglasses Avis 

478
TrustScore 3 sur 5

3,1

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The sunglasses are beautiful well designed sturdy reasonably priced with the discount and very efficient looked forever for a replacement pair so happy I finally found your site. I just ordered anothe... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Good pricing but absolutely the slowest fulfillment i have ever experienced. Has taken over two weeks to ship an "in stock" single pair of sunglasses. Still not here. Have witten to customer service m... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I am very happy with the actual sunglasses I received from Solstice Sunglasses. The product is 100% authentic and the quality is exactly what I wanted. However, the buying experience was deeply frustr... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Got a pair of glasses on a sale as a birthday present. Took them a week to refund me! No explanation no compensation. Just a big middle finger and an inevitable-late gift. I would suggest NO ONE or... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de lunettes de soleil
  2. Magasin de vêtements
  3. Boutique d'accessoires de mode

Informations provenant de diverses sources externes

Men's, Women's and Kids Designer Sunglasses from Fashion brands such as, Fendi, Gucci, Maui Jim, Dior and more available at Solstice Sunglasses.


Coordonnées de contact

3,1

Moyen

TrustScore 3 sur 5

478 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,1

Tous les avis

(478)

472 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Awful

Awful. Delivery time was 3-5 business days and I still havent even received an update that my order has shipped.

Extremely poor customer service.

14 juillet 2026
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Réponse de Solstice Sunglasses

Hi,

We’re sorry to hear about your experience. We experienced a slight delay with your order, and we understand how frustrating it is to wait beyond the 3–5 business day timeframe without receiving a shipping update.

Our team is actively working to get your order processed and shipped out as soon as possible. We are also working to improve our communication and provide more timely updates when delays occur.

Thank you for your patience and understanding while we work to get your order on its way.

Noté 5 sur 5 étoiles

Amazing company!100% authentic…

Amazing company!100% authentic products, very fast delivery.

14 juillet 2026
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Réponse de Solstice Sunglasses

We're so happy to hear you appreciate our authentic products and fast delivery! Thank you for your wonderful feedback.

Noté 1 sur 5 étoiles

Order was canceled.

Order was canceled.

13 juillet 2026
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Réponse de Solstice Sunglasses

Hi,

We’re sorry for the inconvenience caused by the cancellation of your order. Unfortunately, due to limited stock availability, we were unable to fulfill your order and had to cancel it.

We sincerely apologize for the disappointment and inconvenience. Please feel free to reach out to our customer support team, and we’ll be happy to see how we can assist you further.

Thank you for your understanding.

Noté 2 sur 5 étoiles

No idea when my order will ship

Seven days after placing my order, I still have no idea when I can expect delivery.

12 juillet 2026
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Réponse de Solstice Sunglasses

Hi,

Thank you for sharing your feedback. We apologize for the delay and understand your concern about not having an update yet.

We experienced a slight delay with your order, but our team is working to get it completed as quickly as possible. Your order is expected to ship out by the end of this week.

We appreciate your patience and understanding while we work on getting your sunglasses on their way.

Thank you for choosing Solstice Sunglasses.

Noté 1 sur 5 étoiles

Haven’t recieved them yet and it’s been…

Haven’t recieved them yet and it’s been a bit of time.

12 juillet 2026
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Réponse de Solstice Sunglasses

Hi,

Thank you for your review. We understand you're eager to receive your order.

Your order was placed on July 12, and our estimated shipping timeframe is 7–10 business days. As of today, it is only the 6th business day, and we're happy to let you know your order has already shipped ahead of the estimated timeframe.

We've also sent a shipping confirmation email with your tracking information. If you don't see it in your inbox, please check your spam or junk folder.

We appreciate your patience and hope you enjoy your new sunglasses!

Noté 1 sur 5 étoiles

It's been 7 days and I haven't gotten…

It's been 7 days and I haven't gotten any feedback on my order. It's still saying you are preparing my order.

12 juillet 2026
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Réponse de Solstice Sunglasses

Hi Rachel,

Thank you for taking the time to share your feedback. We understand that waiting for an order update can be frustrating.

After reviewing your order, we can confirm that it has already been shipped. While our standard processing time is 7–10 business days, your order was completed within that timeframe and is now on its way.

A shipping confirmation email with your tracking information was sent to you. If you haven't seen it yet, please check your spam or junk folder, as it may have been filtered there.

We appreciate your patience and hope your sunglasses arrive very soon!

Noté 1 sur 5 étoiles

Never received the order

Never received the order

11 juillet 2026
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Réponse de Solstice Sunglasses

Hi Stephanie,

Thank you for your review. We're sorry to hear you're still waiting for your order.

After reviewing your order, we can confirm that it has already shipped. Our estimated processing time is 7–10 business days, and your order was shipped within that timeframe.

A shipping confirmation with your tracking information was sent to the email address on file.

Thank you for your patience, and we hope your sunglasses arrive very soon.

Noté 1 sur 5 étoiles

Haven't received my item yet and have no shipment information

I would like to be able to rate this product. I gave it a 1 rating because I ordered it on 7/11, have no updates on when it is shipping or where the order is, then I get a request for a rating when I haven't even received my order. I will rate again when I receive it, if I reive it.

11 juillet 2026
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Réponse de Solstice Sunglasses

Hi Teri,

Thank you for taking the time to leave a review. We understand how confusing it can be to receive a review request before your order has arrived, and we apologize for that experience.

After checking your order, we can confirm it was shipped within our estimated 7–10 business day shipping window. A shipping confirmation email with your tracking information was sent to the email address on file. If you don't see it in your inbox, please check your spam or junk folder.

We appreciate your patience and hope you'll enjoy your sunglasses once they arrive. Thank you for choosing Solstice Sunglasses.

Noté 5 sur 5 étoiles

I had a great experience ordering from…

I had a great experience ordering from Solstice Sunglasses. The sunglasses arrived exactly as described, were 100% authentic, and the quality exceeded my expectations. The packaging was secure, and the glasses came in perfect condition. Their selection of designer brands is impressive, and the prices were much better than what I found elsewhere. I’ll definitely be ordering from Solstice again and would recommend them to anyone looking for genuine designer sunglasses at a great value.

11 juillet 2026
Noté 2 sur 5 étoiles

Possibly open box?

Really nice sunglasses but the nose pad mounts were extremely bent I can barely even get them back to where they should go so I don't know if they sent me a open item or what but that's kind of disappointing when you're spending $300 on sunglasses

7 juillet 2026
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Réponse de Solstice Sunglasses

Hi,

Thank you for taking the time to share your feedback. We're sorry to hear about the issue you experienced with the nose pad mounts on your sunglasses.

We understand your disappointment, especially with a premium item. We also want to assure you that all of our products are 100% authentic and sourced through authorized channels.

We’d be happy to assist you with the issue. Please reach out to our Customer Care Team so we can review the details and help find the best solution for you.

We appreciate you bringing this to our attention and look forward to assisting you.

Thank you for choosing Solstice Sunglasses.

Noté 3 sur 5 étoiles
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Réponse de Solstice Sunglasses

Hi Chao,

Thank you for your feedback. We understand that waiting for your order can be frustrating.

We’d like to clarify that our standard shipping timeframe is 7–10 business days. Your order was shipped out today, which is within the estimated timeframe provided at the time of purchase.

A shipping confirmation email with your tracking information has been sent to you. If you don’t see it in your inbox, please check your spam or junk folder.

We appreciate your patience and hope you enjoy your sunglasses once they arrive. Thank you for choosing Solstice Sunglasses.

Noté 1 sur 5 étoiles

My order was cancelled without any…

My order was cancelled without any notice or explanation. Product is still in stock. Confused about what happened.

7 juillet 2026
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Réponse de Solstice Sunglasses

Hi,

Thank you for your feedback, and we're sorry for the confusion.

After reviewing your order, we can confirm that your order was not canceled. It is currently in transit and on its way to you.

If there was something that led you to believe your order had been canceled, we'd be happy to look into it and clarify what happened. Please feel free to reach out to our Customer Support team anytime, and we'll be glad to assist you.

Thank you for choosing Solstice Sunglasses, and we hope you enjoy your glasses!

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