Soltaro Avis 

Soltaro broke down two years into installation came out repaired issue however had sudden spike every morning showing up on app bug was never fixed. Went to upgrade to get myself. And purchase a battery the Soltaro AIO2 5kW model and I still can't get a straight answer out of anyone two years later. the after sale service is truly abysmal and this is not a British thing. I live in queensland, Australia. take my advice somebody who spent $8000 Australian, just on the solar alone not even including the battery, thinking I would be able to purchase it later on not knowing that there after sale service was this truly terrible. Also the fact that I supported their company when they were relatively new to the scene and an early adopter pretty much says it all avoid this company like the plague

Had Battery & Inverter. Inverter failed so ended up with new mother board. The fault was described as a "power surge". Went wrong 2nd time... the symptom is the Battery is not charging. Eventually replaced the entire Inverter unit replaced under warranty. Worked OK for a period. Now same issue... Battery not charging. I paid out for a 10Kw battery. So the installation has failed 3 times. Each time it takes some 3 months. I am in Ireland, so engineer comes out from UK. Don't go with Soltaro. Reconciled to this being a waste of money & an ongoing headache. When choosing a product ask about the support.
Update 14-March. Well they came out about 6or7 weeks ago & fixed it. But guess what.... battery failing to charge again since yesterday. TBF Soltaro got on the case & delivered a firmware update remotely on 18 Mar. This looks to have fixed it. Will monitor

After less then two years the 5kva battery failed and getting a replacement is proving very difficult. 23 days now, I opened a ticket on the Soltaro system and it bounced about between departments and Aus UK offices but no fix yet. Very poor support service given the money I paid for the Soltaro Battery and Inverter.

Having exactly the same problems as previous reviewers. Installed 9 months ago, Inverter issues 6 months ago requiring software updates and now total failure! Inverter has after two weeks been made to work again but battery completely dead. Service response very slow and now left with nothing happening and my dead battery. Totally unreliable system! Will be in touch with installer for a refund!

I had a Soltaro battery installed in early 2022 and from its date of installation it failed a number of time before completely failing after 4months. Soltaro were no help at all in trying to resolve the issue and after getting my lawyer involved and the threat of court action they eventually refunded me the thousands they owed me. I’ve never came across such a shower of unprofessional gangsters in my life. I’ve a different Battery system installed since which has worked perfectly. Soltaro equipment is useless from first hand experience, don’t buy it.

In Nov 2022 I reported a problem with batteries at 0% but the inverter reporting 100%. It's nearly 3 months later and Soltaro have made no real attempt to identify the problem, let alone solve it. No visit and what contact there has been does not inspire confidence. The Ticket was inexplicably closed without any action having taken place. I got it reopened but still nothing has happened!
Soltaro seemed to have lost their way. Based on this poor level of support I would recommend potential customers to think carefully about the level of after sales service that you can expect.

Had the new AIO2 fit with 20kw of storage. We get a lot of blackouts in our area that can sometimes last the whole day. Since getting our new Soltaro we have had power during every blackout. Also electric bills are coming in at a fraction they used too. Adam and his installer did a great job hiding all the cables.

Ash - the Soltaro engineer was pleased to help with updating our battery software.
I feel that it is very comforting to have him available to advise and assist with a fairly new and complex system.