Solynna Avis 24

Ordered well over two months ago (14th February 2026) Received a confirmation order - SY4924 yet haven't received a thing. Have emailed the company several times with no response whatsoever - Outstanding amount $211.86. Sadly it appears that they respond to bad reviews and yet never to an email. I would like someone to contact me and issue a refund. $211.86 is a lot of money to have outstanding.

BUYER BEWARE…… I purchased a blouse from this company. It did not work for me. I have sent 4 emails to them inquiring about how to return this to them. I have not received one reply. Horrible customer service! Buy with caution!!

I purchased 2 dresses $219.00 USD on 6 March 2026 and I have still not received the dresses or a response from Solynna, They have taken the money and no contact to date. It is extremely dissapointing and I want an immediate response to my email

Responsive customer service!
Love their products -- casual and classy!

I placed an order with Solynna over two months ago for more than $350 USD and still have not received the item or any proper confirmation of the order.

There has been no meaningful communication or update about the purchase. The entire experience has been extremely frustrating and completely unprofessional.

Thankfully I paid through PayPal and have now lodged a dispute, and I am currently waiting for my refund.

Based on my experience, this appears to be a very questionable site, and I would strongly advise others to be extremely cautious before purchasing from them.

I was upset that I never got the dress I ordered in February. I finally got an apology and refund. I appreciated that.

Very Disappointing Experience – Still No Dress or Refund

I had a very disappointing experience with this company. The prices on the website are displayed only with the $ symbol, and since I am based in Australia I assumed this meant AUD. Only at the very final checkout stage did it become clear that the price was actually USD, which is misleading.

Unfortunately, the problems did not stop there. I ordered and paid for a dress three weeks ago, and it has never arrived. I have received no delivery updates, no tracking information, and no communication about the order.

The original order link now leads nowhere, and my requests for information have been completely ignored.

What is even more frustrating is that before I complained, the company contacted me through their sales platform offering me the option to choose other items that were supposedly in stock. However, the moment I asked for a refund instead, they completely stopped responding and ghosted me.

At this point I have no dress, no refund, and no response from customer service.

Very disappointing and not a trustworthy buying

In early February, I placed an order for 2 different dresses with 2 different companies, one of them being Solynna, the other being "Eleven Ora". I ordered 2 dresses to try on for my grandmother's funeral. Weeks went by with no tracking number or shipping update, so I emailed customer service to cancel the orders, as the funeral already took place. Oddly, I got back the EXACT same email from BOTH companies stating: "We’re sorry to apologize for the inconvenience. The order is out of stock and is being re-produced. Would you be willing to change to a product that can be shipped within 24 hours?" after which they provided a link and an offer to give me a 30% off coupon for my next purchase if I would switch to a different item. These are clearly both connected and fraudulent companies using "bait and switch" tactics, and probably hoped I forgot about my order. Solynna and "Eleven Ora", please cancel both orders and refund in full to the original form of payment immediately, or I will escalate further.
If you will simply refund me for my purchases, I will not escalate further. If you need the order numbers: SY4870 for Solynna, EO5749 for ElevenOra. (Do not ask me to email customer support as I see you've replied to others on here, I've already done that. Cancel and refund both orders immediately or I WILL escalate. You have 48 hours before I do so.)

I have tried and tried to contact this company with no response at all. I needed to make a return of an item. I will never do business with them again they’re terrible.

Scam. Fake website. Fake address, never deliver, never answer emails or any social media platform they advertise on.

My order #SY4099 was not complete. I was charged for two items and I only received one. I have sent e-mails to the addresses provided and have received not response

Ordered Dec 5th for a Christmas gift, emailed many times to check on item no reply at all, gift arrived Jan 5th entirely too late for Christmas, tried to return got the run around with emails and said I would have to pay to return all the way to China and pay customs, what a load of roadblocks since their delivery took 1 month and way too late for Christmas, this company sucks

I ordered a sweater size small but when it arrived it was huge. I have filled out the customer service request to return it three times but have have NO response at all. I just want to return the sweater!

Beware. Scam site . A relative ordered said it was delivered but not the right product. No recourse

No Phone. no way to return. total Bullshit

Shipment was late and I tried to cancel 4x but they shipped me knowing I no longer wanted the merchandise.
Once I received it, they did not want to issue a return. Horrible experience.

Do not touch them. They are a complete scam. Look at the other reviews. My experience is the same as the other reviews. It took ages for my order to arrive, when it did it was completely wrong. They dont answer emails for returns, and there is no phone number. Enough said.

Ordered a black poncho on October 9th. Have not received the item ordered. If this company is a scam it needs to be reported.
They don’t respond to e-mails and their is not phone number.
Also noticed e-mail doesn’t seem associated with the company.
I will call BBB.

I purchase on October 5th have not received my suit didn’t realize there is no telephone number to call it’s a scam. I have lost almost 200.00 it’s not fair. I tried to email as well with no response.

This is a scam. I ordered and paid a month ago and haven’t received anything nor any information upon contacting them.