someone.health Avis 

Easy to use, affordable and I found a wonderful psychologist!

I was listened to. Questions were based on what I was saying. The psychologist was warm and friendly

Good listening

It is with Great Pleasure to be sharing my experience so far with Someone.health. Having experienced PTSD for the past 20 years it has not been easy infact a real struggle taking over my entire life. I have been treated by another Psychologist for the 20 years until last month where I have begun my therapy with a Clinical Psychologist with Someone.health! As nervous as I was trying someone new, well it has been a really refreshing experience. It has by noway been easy but a lot more easier than I thought it would be. What I really like about Someone.health is that you get to choose from the 182 Psychologist or Clinical Psychologist within Australia that you would like to see. I'm in Tasmania and my Clinical Psychologist is in Qld. You can do via phone or video chat. I do video chat which is as good as sitting in the office with them. You get the first 2 sessions free (Bulk billed) then with your Medicare plan that you organize through your GP you only pay out of pocket $40 each session for the remaining sessions that Medicare offers us. Someone.health deduct the $40 about 5 days prior to your appointment then after your session you're deducted a further ($89.65) for a Psychologist and ($131.65) for a Clinical Psychologist which is then claimed back through Medicare by Someone.health and then the amount is refunded back in to your account which is exactly what happens if you seen someone locally. You pick how often you would like to have your appointments and if for any reason you're not happy with your Psychologist you can select another one. Someone.health are excellent with any enquires you may have and they answer you very promptly! I Highly, Highly Recommend Someone.health as it has so far been a very Positive Experience for me. I feel safe in my own home talking about my life struggles and I feel I'm in Excellent hands with my Clinical Psychologist. Please don't think about it and dwell on it! Do it! Your Clinical Psychologist or Psychologist you choose will help in guiding you to change your life for the Better 🙂

The ease and convenience of appointment times. Caring, qualified counselling

Picking the right psychologist and knowing that you click and their strategies are very helpful

Geoffery is a good listener and gives good advice

After the initial hurdle of contact then setting up my profile everything is running smoothly and I am in contact with a very caring and helpful psychologist 💜💜

Skilled listener and helpful in offering insight into complex ingrained thinking patterns, and alternate ways to understanding triggers

Only 2 visits but so far all good

I’ve been meaning to seek help from a psychologist for a long time, but have been put off seeing one in person due to inconvenient times and large gap fees. Someone.health makes the experience a lot more seamless.

My referring doctor was very warm and kindhearted, and explained the process thoroughly. I was lucky enough to find a psychologist that I worked well with from the get go. The GP explained to me that it’s normal to try a few psychologists until you find one you gel with.

It’s great that you have access to such a wide variety of psychologists. Any issues I had regarding payments or getting started was solved quickly by their support team.

Made me feel at ease easy to talk to and understands what I am going through

It was easy to use and everyone has been awesome

I came across this website after Google searching 'EMDR therapists', clicked on it and couldn't find a single therapist that specialises in it. It's not even one of the drop-down options under 'style'.

"Trauma & PTSD Counselling Your someone.health psychologist can work with you to ... Cognitive Behavioural Therapy, Mindfulness, Schema Therapy and EMDR."

False advertising and clearly trying to lure in others who are searching for EMDR therapists.

Tldr: Booking was a nightmare. My appointments (both psychologist and GP) were cancelled without any communications because one of their headline services (being able to book a GP appointment through them for a MHCP) is not fully functional yet. Customer service was not helpful at all.

I think I spent two hours trying to book an appointment. The website is a mess to navigate beyond looking at psychologist's profiles. By the end of it I checked my dashboard and saw that no appointments were listed (I went through the whole process of booking a psychologist and GP) so I hopped on the live chat. I was told that they could see my psychologist booking but they couldn't see my GP appointment. I was told my appointments would show up on my dashboard soon and I received emails telling me the same. One of which had the subject "GP appointment booked" which said I would receive confirmation for my phycologist "soon". Pretty standard. So I took it at face value, told myself I was being too anxious about it and waited.

I booked these appointments late on a Thursday night for the Monday after next so really only five and a half business days. I know from close friends in the industry that they're completely swamped and often understaffed so the morning of the appointment I contacted the live chat again to hopefully prompt them to get the joining details sent through at least.

I was told both my appointments had been cancelled. With no communication. I immediately knew it had something to do with the GP appointment and when I asked about it I was told they are "still working on their GP process". Basically this service they so prominently offer on their website and within the booking process is not properly working yet. There was no email communication asking if I would be open to paying for the first session or two out of pocket, or if I wanted to postpone until they sorted out their GP process or anything at all. They just silently cancelled my appointments because their system isn't functional.

Even in the live chat no solutions were offered. They never offered to reschedule. Or reinstate the appointment if I was willing to pay fully out of pocket (the slot was still available when I checked). They just offered apologies and short responses. I have dealt with a lot of health professionals in my life, I am incredibly patient and understanding that things happen and the industry is swamped but none of them have had this level of poor service in booking and in customer service.

I passed on the feedback to the live chat person and urged them to escalate it because this experience knocked me around and I'm in a pretty good place all things considered. I hate to think what this situation would do to someone in a worse place.

I hope if you decide to book this service or if you already use them that your experience is better but from mine, I cannot recommend it.

System needs work and incorrect charges to people already doing it tough financially adds stress with little acknowledgement of this from staff. Actual appointment with psych was great. issues with the booking platform and glitches in the calendar system actually added significant stress and anxiety when I was already in a vulnerable position. Really unhappy with the lack of empathy from support staff on this.

It provides a financially accessible option for access to qualified therapists, many of whom are able to engage with you with only brief waiting periods. The mental health crisis in Australia is out of control, and access to quality therapeutic support is prohibitive for so many people. It is very refreshing to see a business model that aims to remove many of these barriers.

Having someone just listen to me and respond at appropriate times was very helpful.

Firstly I would like to make it clear that this review is covering Someone health and NOT the actual psychologist.
I was referred to this site by my GP and I will be taking it up with them but right from the the start I was getting email after email asking for information instead of it being clear on the website exactly what they wanted. When I did eventually get everything sorted I had my session and all went well but the psychologist couldn't book me in for another session as their appointment system wouldn't let her book an appointment on the hour. We came to an agreement over that and then a week before that appointment I got charged $40 plus $1.02 handling fee for my next appointment, now considering that on the website they state quite clearly that the first two appointments will be bulk billed and the subsequent appointments will be $40, no mention of a handling charge. I have since got a refund and cancelled by appointment but correct me if I'm wrong but surely anyone seeing a psychologist is under a certain amount of stress and can really do without this extra hassle. I, for one, will definitely NOT be dealing with them again.