Prompt and clear and concise explanation of all my options after making a claim after a minor an accident. Dealt with it promptly and all payouts were sorted within a short space of time. Excellent cu... Voir plus
L'entreprise a répondu
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Unfit for purpose. Delayed responses or total silence. Do not have the capacity to deal with number of claims. A complaint to the Ombusdman is imminent. Disgraceful. AVOID AT ALL COSTS. Note: The D... Voir plus
L'entreprise a répondu
Spoke to jade to report q claim this morning, what a life lovely very helpful lady thank you for looking after us
L'entreprise a répondu
I spoke with Jade. She was excellent, covering everything, even including offering support services. She didn't rush or get impatient and did a very professional job. I think she's a model 'te... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value.
Coordonnées de contact
Lysander House , BS10 7TQ, Bristol, Royaume-Uni
- 0344 8409500
- Reviews@sbgl.co.uk
- somersetbridgegroup.com
3,9
Bien
632 avis
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A répondu à 100 % de ses avis négatifs
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Pleasantly surprised.
I have just made a claim against Somerset Bridge after one of their customers drove into boards outside my home. Having read some of the poor reviews I am pleased to say I have had a fantastic experience. Very efficient, quick responses and paid out no problem. I am actually considering going to the insurance company Skippy when my renewal is due.
Special thanks to Linda who has been a joy to deal with and a true asset to the company.
11 juin 2026
Avis spontané
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with one of our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Helpful efficient response
10 juin 2026
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with one of our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I spoke with Jade
I spoke with Jade. She was excellent, covering everything, even including offering support services. She didn't rush or get impatient and did a very professional job. I think she's a model 'telephone agent', possibly even train others; if it was something she wanted.
I thought I'd leave her a note.
Thank you, Jade.
You made the process comfortable and helped relieve this one stress off the load I'm dealing with.
You're great at what you doing
Best wishes
Lia
10 juin 2026
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with one of our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with one of our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Claim handling
Yesterday, I was involved in a serious accident and was understandably in a state of shock. I spoke with a lovely lady on the phone who handled the situation exceptionally well. She remained calm, patient, and understanding throughout our conversation, which was very reassuring during such a difficult time. She explained everything clearly and provided all the information she could, making the process much easier for me. It was a great comfort to speak with an advisor who genuinely understood the situation and dealt with everything in such a calm and caring manner. I am very grateful for her help and support.
5 juin 2026
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with one of our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Appalling don’t listen to you
Appalling don’t listen to you, trying to say I’m responsible for an incident I was actually at work so was not me. Correspondence from them does not relate to the calls they make. I was insured with go skippy so unsure why these people are calling me. I have told them I am currently at hospital daily with my terminally dad and still they proceed with calls … go find the person who committed the offence maybe contact the police ?
27 mai 2026
Avis spontané
Réponse de Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Excellent customer service by Karon who…
Excellent customer service by Karon who was easy to deal with and a good listener as well as being extremely helpful
Thank you
15 mai 2026
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Best best best
15 mai 2026
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Emma &Adam your operation staff are…
Emma &Adam your operation staff are well informed and sorted out all my issues and queries professionally and clearly as well as treating me with patience 😀 👍 thankyou.
14 mai 2026
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Disgusting customer service
Rung through to claims as a designated speaker for my dad. Was belittled and huffed at. Even though I had done through security for myself and my dad then refused to listen or talk to myself. Talked over me and then hung up. Shocking customer service I would avoid
14 mai 2026
Avis spontané
Réponse de Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
The lady I spoke to on the phone was…
The lady I spoke to on the phone was lovely and very helpful. She had a gentle manner and a beautiful accent.
12 mai 2026
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Karen was very nice
Karen was very nice, went through everything, explaining clearly and expertly, what would happen next. 10/10
11 mai 2026
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very helpful staff.
Had problems with a third party that was very stressful but Ellie went above and beyond in helping me out. Thank you Ellie.
8 mai 2026
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Unhurried and calm service
Great service from Adam who unhurriedly took his time to explain things and showed empathy and understanding
7 mai 2026
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very polite and authoritative
7 mai 2026
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
The people are fine, give the company a miss
I've had mostly positive interactions and experiences with the customer service personnel themselves, however I have had significant issues with communication consistently throughout my claim process. I have requested repeatedly for information to be emailed to me during an ongoing claim as I cannot accept phone calls during the work day, however this has not happened. I regularly get calls in the day and then have to sit around on hold for 5 to 10 minutes going through their phone system rather than being communicated with in my preferred manner. Secondly, they have engaged in poor communication throughout, wanting to write off my car after I was hit by an uninsured driver and initially stating that the repair cost estimate was £1500. I requested their breakdown on how their engineers quoted this, and it took 3 weeks before eventually being sent across to me, only for me to find that the actual repair cost was quoted at £1300. This engineers breakdown includes hundreds of pounds of unnecessary parts, cleaning fees and administrative costs which should not have been included as part of their efforts to write off my car rather than settling.
I also had issues where I sent across supporting evidence which was ignored for over a week as it sat in an inbox and was not passed along to the correct team. This is indicative of the overall delays in communication, poor internal communication between different parts of the company and frustrating customer experience.
Ultimately, whilst my dealings with individuals themselves have been pleasant at all points, the process and the company has been deeply frustrating at nearly all points.
1 mai 2026
Avis spontané
Réponse de Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Karen was brilliant she explained…
Karen was brilliant she explained everything to me the whole procedure
so I could understand it she was very patient and kind went through every detail I can’t thank her enough for her patience
5 mai 2026
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
All very helpful
All very helpful , guided me through the process
made things easy for me to understand
5 mai 2026
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Jade listened to everything I had to…
Jade listened to everything I had to say, and was very easy to talk to. She was very professional at all times. She was very clear when asking questions, and very informative with her answers.
30 avril 2026
Avis spontané
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
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