Prompt and clear and concise explanation of all my options after making a claim after a minor an accident. Dealt with it promptly and all payouts were sorted within a short space of time. Excellent cu... Voir plus
L'entreprise a répondu
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Unfit for purpose. Delayed responses or total silence. Do not have the capacity to deal with number of claims. A complaint to the Ombusdman is imminent. Disgraceful. AVOID AT ALL COSTS. Note: The D... Voir plus
L'entreprise a répondu
Spoke to jade to report q claim this morning, what a life lovely very helpful lady thank you for looking after us
L'entreprise a répondu
I spoke with Jade. She was excellent, covering everything, even including offering support services. She didn't rush or get impatient and did a very professional job. I think she's a model 'te... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value.
Coordonnées de contact
Lysander House , BS10 7TQ, Bristol, Royaume-Uni
- 0344 8409500
- Reviews@sbgl.co.uk
- somersetbridgegroup.com
3,9
Bien
632 avis
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AVOID Somerset Bridge Insurance
To be quite honest , I'd give them a MINUS 5* .
Though I wouldn't give them the muck off of my shoe .
The saga been going on for 12 weeks . With no resolution in sight .
Being polite as I can be for the ABYSMAL treatment they have given my daughter , since a n other female driver hit her car , trying to jump into a non existent gap on the main road my daughter was driving in a flow of traffic , the woman tried to force her way in from a side road .
This company has made every effort to avoid any resolution on repairing her car and gone to depths of overpricing the repair costs , trying to say it's damaged beyond repair although their own assessor said it was a joke and would repair relatively easy and at less than half these clowns claim , the minute dent and scuff and crack on the edge of the bumper , saying it was a £6,000 repair so even though the car is almost like new they want to write it off and the remaining finance would suck it all up .
Avoid these people at all costs .
3 novembre 2025
Avis spontané
Réponse de Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
An easy and quick response
A quick response. A cheerful and efficient person to speak to.
26 janvier 2026
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Thw person i spoke to was brilliant and…
Thw person i spoke to was brilliant and made me feel at ease
26 janvier 2026
Réponse de Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Chris dealt with me today.
Chris dealt with me today.
Very professional and caring.
He is a credit to your company
14 janvier 2026
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Chloe has been fantastic
Chloe has been fantastic, genuinely couldn’t have helped me more than she has so far.
13 janvier 2026
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Awful insurance
Terrible people to deal with even to set up policy. Can't interpret license info, contiually insisting I hadn't been driving before 1975 and wanting extra £54.18 because of this. £50 of this was administration charge, Extortionate in itself. Cancellation fees also extortionate, so paid up & stuck with them for a bit of peace from their constant hassling.
Hope don't have to make a claim, God knows how they would handle that, not well by other reviews. Will change at best oportunity.
An update on this situation, I have escaped from these people, and they have agreed to refund £619.91 of the £668.91 I Paid them. They however want 28 days to process this. Needless to say I am still awaiting this.
A similar situation in the past with the more reputable Swinton had the refund back in the relevant account within 4 days.
I think this speaks for itself
11 janvier 2026
Avis spontané
Réponse de Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very quick, helpful and efficient
I spoke to Ellie who was amazing, talked me through every single step and was kind and helpful throughout
6 janvier 2026
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I was quite frustrated that my car was…
I was quite frustrated that my car was hit while it was parked, but the lady I spoke to on the phone answered all of my questions clearly and helped calm me down. I really appreciated her support and professionalism.
20 décembre 2025
Réponse de Somerset Bridge Limited
Hello,
Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I was so impressed by the efficient service I received.
I was impressed by the efficient, friendly and professional service that I received whilst discussing my claim with Lilliana. Thanks so much
10 décembre 2025
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Jade was fab
9 décembre 2025
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
very polite and respectful
very polite and respectful, resolved the issue, had full knowledge to resolve the issue
9 décembre 2025
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Just how easy your handler made me…
Just how easy your handler made me feel, very reassuring and very helpful
21 novembre 2025
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Hailey is a gem!
Hailey was incredible when I called to record an incident on my car. Super helpful, friendly and warm. She made sure I understood the process and the next steps to claim from the other party's insurance provider.
20 novembre 2025
Avis spontané
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Wish I could give 0 stars I don't know…
Wish I could give 0 stars I don't know how this company has a 3* rating there the worst insurance company iv ever had to deal with nearly 4 months after there customer crashed into the back of me and they haven't admitted liability absolute set of useless scamming scumbags I will take you to court and sue you for purposely doing absolutely nothing to sort out my claim everyday the cost is incurring I have physio for my injuries a hire car and you will foot the bill totally as your 100% liable for this accident u don't have a leg to stand on and I'm gonna launch legal proceedings
13 novembre 2025
Avis spontané
Réponse de Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
This company use false engineer reports!
3rd party admitted to crashing into my van in a car park. We exchanged details. Long story short, engineers claimed my vehicle had chassis damage when it did not, it was cosmetic only and categorised it as an S rather than N. I questioned this mistake as there was only some dents and scuffs. Engineer agreed they made a mistake. Passed details onto Somerset Bridge and they have point blank refused fo engage with Vizion and Nova, the engineers and garage who assessed my van. By saying there is damage when there is not, it not only increases 3rd party premiums and is unfair treatment to customer, it is fraud. 3rd party has made a complaint which still remains unresolved even with chasing emails. My van still remains damaged as SB will not change the report to the honest one. Disgusting treatment for both myself and the 3rd party customer. We are taking this to the financial ombudsman as this insurance company are awful. Accident occurred June 2025 and we're now in October. I still haven't recieved a correct category or a pay out when I'm entitled to "cash in lieu" for a category N that I am legally entitled to ask for. Staff ignore emails, don't solve problems and use incorrect documents to base their claims on. Their reply will be a fob off copy and pasted reply so be warned. I think I'll go to the newspapers and share my story because this can't be happening to just me. It needs to be solved asap. The 3rd party and myself aren't happy. Still ongoing!
29 octobre 2025
Avis spontané
Réponse de Somerset Bridge Limited
Dear Miss Haller,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Perfectionist Karon!
Perfectionist Karon!
Speak about someone being considerate and helpful, it is her!
Happy to listen, provide with necessary information on how cases are handled. She does the job well, I sincerely appreciate your works Karon. Thanks
21 octobre 2025
Réponse de Somerset Bridge Limited
Hello,
Thank you very much for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Amazing experience with Gemma super…
Amazing experience with Gemma super friendly and happy to help at a stressful time. Even called me back to make sure that I was aware what I had available to me.
21 octobre 2025
Réponse de Somerset Bridge Limited
Hello,
Thank you very much for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I spoke to Chloe & she was extremely…
I spoke to Chloe & she was extremely helpful & managed to sort out the problem with my car accident claim after so many calls thsnk you
10 octobre 2025
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I leave here the claim reference…
I leave here the claim reference number: SBL/LV/MR828414
Every one have to avoid the Somerset Bridge insurance. Before proceeding with this insurance company read the feedbacks. They will not pay out any claim, that's why they are cheaper. Avoid the Somerset Bridge insurance! If you not avoid later you will regret. I just complained to the ombudsman!
Avoid! Avoid! Avoid!
16 octobre 2025
Avis spontané
Réponse de Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
friendly and swift
13 octobre 2025
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
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