I spoke to Seb about an accident I had this morning and he was extremely professional and helpful. He was also patient, listening and knowledgeable about my policy. He later transferred me to AX who... Voir plus
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Lisez les avis des autres
Prompt and clear and concise explanation of all my options after making a claim after a minor an accident. Dealt with it promptly and all payouts were sorted within a short space of time. Excellent cu... Voir plus
L'entreprise a répondu
Unfit for purpose. Delayed responses or total silence. Do not have the capacity to deal with number of claims. A complaint to the Ombusdman is imminent. Disgraceful. AVOID AT ALL COSTS. Note: The D... Voir plus
L'entreprise a répondu
I spoke with Jade. She was excellent, covering everything, even including offering support services. She didn't rush or get impatient and did a very professional job. I think she's a model 'te... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value.
Coordonnées de contact
Lysander House , BS10 7TQ, Bristol, Royaume-Uni
- 0344 8409500
- Reviews@sbgl.co.uk
- somersetbridgegroup.com
3,9
Bien
633 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Max was very patient and clear about…
Max was very patient and clear about information needed. He was also empathic and I felt he listened and put me at ease whilst I was reporting my accident. Thank you for your assistance. Pauline
8 mai 2025
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Excellent service by Karen who answered…
Excellent service by Karen who answered all my questions in stressful situation. Very knowledgeable and easy to deal with.
14 mai 2025
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I Spoke to Tom who was very helpful
I Spoke to Tom who was very helpful, informative and caring!
13 mai 2025
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
A good experience
An upsetting experience was made easier to go through by Toms understanding and professionalism
13 mai 2025
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
10/10 customer service!
I just wanted to say a big thank you to Karon for her outstanding help with my recent car insurance claim following an accident. From the very start, she was incredibly professional, patient, and reassuring—exactly what you need during a stressful time. She explained everything clearly, kept me updated at every stage, and made the whole process feel a lot more manageable.
Her attention to detail and calm, friendly manner genuinely made a difference, and I felt completely looked after. It’s not often you come across someone so helpful and efficient, and I honestly can’t thank her enough.
Cheers, Karon – you’ve been absolutely brilliant.
12 mai 2025
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Assistance
I required supporting assistance from Somerset Bridge Limited and I am extremely happy with the service that was provided. I was assured that company will deal with enquiry on my behalf with best interest intentions.
I strongly recommend SBLN services.
12 mai 2025
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
*AVOID* painfully bad
*AVOID* I've had such a BAD experience with this company I feel that I need to warn others. My named driver was involved in an accident, they told me I was at fault and I accepted it. I have committed DAYS on phone calls/emails and meetings. The case is very straightforward. 3 months on and I am still being HASSLED to provide copies of information I've already provided. They sent round a claims handler who arrived in jeans and a t shirt and had a young girl waiting in the car for him. I think he thought he was a CID officer and that I was up for murder!. He told me I needed to let him take photographs of me so that he could prove to the insurance company that he'd done a face to face meeting! Obviously the insurance company has trust issues with their 'CID officer'. Who knows where my photos will end up! I now have a data security RISK which I never had before dealing with Somerset Bridge. So UNPROFESSIONAL. They've sent me further requests for copies of drivers licences after I've already provided them multiple times. This company are DISORGANISED and UNPROFESSIONAL. They are impossible to deal with. I'm now 3 months on and still being asked for the same information. I WILL NEVER USE THIS COMPANY AGAIN. The small premium saving is not worth the HASSLE.
12 mai 2025
Avis spontané
Réponse de Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We do take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I want to thank Danielle
I want to thank Danielle, made everything so easy for me, aided me and very good response time.
11 mai 2025
Avis spontané
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Thank you very much to the person I spoke with about my new claim
Thank you very much to the person I spoke with about my new claim. Karon was very helpful, nice and so polite and understanding. Very professional
8 mai 2025
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
The person who i delt with was very…
The person who i delt with was very helpful
and informative .
1 mai 2025
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Having had to make my first claim
Having had to make my first claim and under upsetting circumstances ( I had been visiting my cousin who was on end of life care and on my way Home), Tom could not have ben more understanding and helpful and made the process so easy of processing my claim
1 mai 2025
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
SCAM COMPANY
30 avril 2025
Avis spontané
Réponse de Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We do take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Dismissed my claim without even speaking to me - 100% my fault!!!!!
Dismissed my claim without even speaking to me. Took a (brief explanation) from another family member on the policy who wasn't even present at the time of the accident. Looked at a few photos sent over and their decision - 100% my fault for pulling out a parking bay. The CCTV show it was clearly the other persons fault (this has been backed up by a police officer). However, they cannot or will not review the CCTV footage. To add insult to injury the 3rd party involved was speeding and on their phone at the time of the accident. I am appalled at this decision and will be taking the matter further. Avoid at all cost
25 avril 2025
Avis spontané
Réponse de Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously, especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
My girlfriend had to cancel her…
My girlfriend had to cancel her insurance because of car broke down. They ripped another £121 for a cancellation. It's a company which can take your money. They covered by Go Skippy. Never use them again. AVOID
23 avril 2025
Avis spontané
Réponse de Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously, especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I was a little apprehensive after…
I was a little apprehensive after reading reviews but honestly I have had such a good and seamless experience. I made a claim via the third party insurance (Go Skippy) I am the non fault driver and my car was taken away for repairs that day and a hire the day after. It only took 3 weeks to get my car repaired and was updated throughout. Thank you so much.
25 mars 2025
Avis spontané
Réponse de Somerset Bridge Limited
Hello,
Thank you very much for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Réponse de Somerset Bridge Limited
Hello,
Thank you very much for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Tom was fantastic and really helpful
Tom was fantastic and really helpful. Absolute credit to your company.
4 avril 2025
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with our agent. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
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