Sonagi Avis 

Amazing friendly company always choses the best face masks for me with sometimes adding additional eye masks. They really do recognise you as an individual customer rather than just a number. I’m always left with a personal note with my name on it, personal touches like that I won’t give it cute amazing experience. They really do value you as a customer. I wish all company’s followed your work ethics ☺️. Recommend to everyone who’s into taking care of themselves

I ordered my first box which arrived to a lovely assortment of masks, with a card explaining each mask in detail which was really helpful. Unfortunately my microneedling patches were missing (these things happen) so I emailed customer services who immediately responded, sent out the missing patches first class and even put extra goodies inside to make it up to me. It means alot to see a company so focused on great customer experience and customer service. 10/10 for me.

I love Sonagi, hands down the best subscription box I've ever had. The masks are perfectly curated, it always arrives on time and the little treats and gifts for loyalty are so appreciated! I love the curators note we get every month and the opportunity to connect with people who are passionate about skincare. I've had Sonagi for over a year now and can confidently say the variety and care put into each month is phenomenal. Jules is doing an incredible job!

The sonagi staff are very prompt with communication I had an issue with my subscription as I have 2 emails and they cancelled the more expensive one for me because the second one I got had a permanent discount applied to it, I was so happy with their customer service they are a kind and understanding brand who tries their very best for all their customers! Don’t even get me started on the products! Their products are amazing the face masks are such high quality and this is including the brands own masks! I have used this company to buy gifts for family and friends and everyone was happy with the results of the masks! I have had an ongoing subscription for over a year and I don’t see myself cancelling anytime soon!

Have been a client for around two years now and couldn’t enjoy more. Curated, interesting, working well solutions in every box, and these matcha patches, gosh!! Highly recommended

Amazing customer service.

I wasn't completely happy with this month's masks, as none of them were really suited to my skin type. My skin is quite dry and needs plenty of moisture and hydration, so I emailed customer service with my concerns and asked whether the subscription could be tailored more towards different skin types.

They replied promptly and, although they explained it would be difficult to tailor every subscription to individual skincare needs, they really listened to my feedback and took my comments on board. They also understood my concerns about this month's selection and said they would try to include a moisturising or hydrating mask in the subscription each month where possible.

As a lovely gesture, they also sent me some extra masks, which I really appreciated. I had been considering cancelling my subscription, but their excellent customer service and willingness to listen have definitely made a difference.

Thank you for taking the time to listen to my feedback and for going the extra mile. It really is appreciated.

Great csm service ! ty !! x

The micro needle patches weren't for me, but, I Love the match me time eye patches!

I absolutely love these masks and eye patchs. You always receive such a great selection. Sometimes ones you have had before, but the majority are new ones. All very gentle on the skin with visible results. You can choose worh plan suits you the best. Highly recommend.

I've been using Songais sheet masks and eye patches for almost a full year now and I love them. They have something for everyone and the staff are absolutely fantastic. I've never ever had a problem with payments, delivery or quality of the masks. It's fantastic knowing that I have the 'me time' at the ems of a busy week to relax and use my sheet masks. They have such a choice that you'll never get bored. Best subscription service ever.

I’ve been really impressed with Sonagi as a skincare subscription service. From the start, everything feels thoughtfully curated rather than random, which makes such a difference compared to other beauty boxes I’ve tried. The products are high-quality, and you can tell there’s a real focus on skincare that actually benefits your skin rather than just trendy items.

What I love most is how personalised it feels. The selections suit my skin type and concerns, and I’ve been introduced to brands I probably wouldn’t have discovered otherwise. It’s also a great way to build a consistent routine without feeling overwhelmed or wasting money on products that don’t work.

They’ve also gone the extra mile by putting together a tailored birthday gift for my friend, which made it feel really special and thoughtful rather than just a standard set. It’s such a nice option if you’re looking for something a bit more personal to give someone.

Packaging and presentation are lovely too, making it feel like a proper treat each time it arrives. Overall, I’d definitely recommend Sonagi to anyone looking to upgrade their skincare routine, try something new, or even find a more meaningful gift.

I have had these masks for a very long time now. I think that these are great!
I look forward to getting them every month, I like to try the different masks and the eye patches, I just really enjoy this Korean experience. Keep up the good work!!

Lovely experience recieving different facemasks every month. Easy way to take some time for yourself.

There should be an option for different skin types. Both of my subscription boxes were full of masks more suitable for acne prone skin with ingredients that are the opposite of what my dry very sensitive barrier compromised skin needs. I cancelled after two boxes as I can’t use most of them. It’s a shame.

I've had a subscription with Sonagi for 7 months now and look forward to receiving my parcel each month. I absolutely love the variety and thoughtful mix of masks included each time—it’s a great way to discover new favourites without breaking the bank. They send out a card explaining each of the choices with each month box which is a nice touch.

I did unfortunately have an issue where one of my parcels was lost by Royal Mail at a delivery office. However, Sonagi’s response completely exceeded my expectations. I reached out, and Andie got back to me the very same day and immediately arranged for a replacement, which arrived just a couple of days later.

Truly remarkable customer service and a fantastic subscription overall—I couldn’t recommend Sonagi more highly!

Great company, great products. All the sheet masks are top quality and it's great to get a good variety every month. Customer service is first class - I had a problem with Royal Mail saying my parcel had been delivered, but I hadn't received it, sent an email to Customer Services and Andie managed to sort it out for me (Royal Mail's fault!) Would definitely recommend this company

I’ve been having these masks for over a year now, and I still look forward to them arriving each month! Such great value and always a varied selection of masks. I make time once a week to use a mask and it feels like a real treat. Great customer service and I love that you get to review the masks each month.

Sonagi is such a treat.
I love the new products, the themes and the quality they provide.
The company ( although growing ) , communicates very well with the customers and provides great support when needed.
They take feedback very seriously and always provide what the customer needs.

Best masks ever!! Much more high quality than the typical masks you buy in shops