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SonicBit is a versatile cloud storage. Why should you use SonicBit? You can download anything from the internet directly to your cloud. Fast uploads to any cloud storage. Direct and speedy, every bit of your data is managed effortlessly. From productivity tools to entertainment options, explore and install unlimited applications that elevate your storage experience and cater precisely to your requirements.
Malaisie
3,5
5 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Absolutely best customer service, When things go wrong the customer service is next to none, people have to remember things can't be fixed over night and they always keep you updated with downtime updates
By far the best service I've used in a long time and won't be changing any time soon as they have won me over with all the updates and features they keep adding
Sonicbit provide a great free service to try out.
There are daily rewards allowing you to try upgrades with frequent promotions for good value
The interface works really well, with the sandbox allowing torrent searches and magnet links
Upgrading give great download speeds and storage capacity and multiple downloads
Customer support is great ad responsive for any issues
Files lost. No customer service. Unreliable portal.
Réponse de SonicBit
Hi Erik,
We're sorry to hear about your experience. We've since made significant improvements to our infrastructure and customer support. Our support team now responds to tickets within hours, not days.
Could you share more details about the files you lost and the issues you faced? Please open a support ticket or email us at support@sonicbit.net and we'll personally look into it. We'd love the chance to make it right.
— SonicBit Team
The service has not been working for many months now. It is filled with bugs, outages, and problems. Support is non-existent, ignoring tickets and not fixing issues. I absolutely do not recommend it.
Réponse de SonicBit
Hi Harold,
Thank you for the honest feedback. Since then, we've expanded our server infrastructure, improved monitoring, and completely overhauled our support process.
Tickets are now responded to the same day, often within hours. Could you let us know which specific issues you were experiencing? Please reach out to us at support@sonicbit.net and we'll take care of it immediately.
— SonicBit Team
I am user of Sonicbit and I am not happy about it . Bought 350 GB , first few month was ok and after all started , lost data twice , the support is very bad , not helping . very often server is down and after loosing everything ;
I have upgraded, and I thought old subscription is deleted but came out it wasn't, they charged me 3 x times more and support very quite. now I have old subscriptionand they not helping at all , so NO MORE SUBSCRIPTION EVER and Be careful !!
Réponse de SonicBit
Hi,
We sincerely apologize for the billing issue and data loss you experienced. That should never have happened.
We've made major improvements to both our infrastructure stability and support response times since then. Could you share your account email or ticket number so we can look into the duplicate charges? Please contact us at support@sonicbit.net and we will review and refund any incorrect charges immediately.
We take this seriously and want to resolve it for you.
— SonicBit Team
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