Sonovate Avis 263

Katie is so helpful, she resolves any queries we have on time and constantly keeps us updated.

A fast paced funding solution with a good system for seeing all the information on hand as you need .
Platform is easy to navigate and the staff are good in particular Adam Ellis. He has been great in helping with any issues or queries and being the support a new client needs. His exceptional customer service and understanding has been a real asset .

Ambra & Eboni have been excellent in keeping us informed and guiding us through the Sonovate platform. The customer service has been outstanding and I can always count on them to them to resolve any queries I have in a timely manner.

Sonovate are one of our longest standing relationships in probably the most complicated area of the business. Throughout the last decade plus they have been hugely supportive and been absolutely fundamental to the growth of the business. I can't imagine a partner being more helpful than sonovate have been to me and the business and I will be forever grateful. As and when there have been issues, they have worked to help out solutions and provide options and support. A truly great partner to work with. Consistently go above and beyond.

Owen helped me solve the issue very quickly. The response time was amazing!
Thank you again!

Owen Oliver is always helpful and responds to my requests quickly and in a timely manner, He has resolved all my queries with no hesitation and with no issues. His an asset to Sonovate

We’ve been working with Sonovate for over 7 years now, and over the years they have become an extension of our business, supporting us not only with our finance factoring needs but also with our long-term growth and future vision.

A special mention has to go to three outstanding members of the Sonovate team who make such a difference for us day in and day out. Huw Marsden, our Account Manager, is absolutely fantastic. His depth of knowledge is second to none, and he consistently goes above and beyond to ensure we’re fully supported as we scale. Katie Smith, our Customer Success Lead, genuinely feels like part of our team. She knows our business inside and out, and her commitment extends not just internally but also to our clients and candidates. That level of understanding and care is rare, and it adds immense value to our partnership. And Chris Wright, our Credit Controller, is always on top of everything. He’s efficient, proactive, and has built strong relationships with our customers, which makes our lives and processes much easier!

They have become a trusted partner who understands the importance of people, relationships, and growth. After more than 7 years, we can confidently say we wouldn’t want to work with anyone else.

Working closely with Sonovate has been a very positive experience. Katie, Sakunika and Huw, have made all the difference with the day to day functions of funding through Sonovate. I would highly recommend their services and portals due to the straight forward and easy to use approach which in turn has helped me excel in my position.

Great Company with a great service and all time reachable support.

Overall a great experience and a pleasure to work with!

Sonovate has been a game-changer for us. Their platform is simple, smart, and seamless - giving us total peace of mind and freeing up valuable time to focus on growing the business instead of getting bogged down in finance. The support team is outstanding, always responsive and proactive, and the tech is rock solid. Stella Vicari, in particular, is a real credit to the business - knowledgeable, approachable, and always going the extra mile. It’s rare to find a partner that delivers both brilliant service and brilliant technology, but Sonovate does exactly that. Highly recommended.

Adam is always super helpful, responsive and checks in regularly.

I have had a great experience with Sonovate. From the first call they made everything simple and clear and they have genuinely made it easier to run my company. The platform is easy to use, funding is quick, and payroll and invoicing run smoothly which keeps cash flow steady and stress low. The support team is excellent. They respond fast, explain things in plain English, and check in to make sure everything is on track. It feels like a partnership rather than a supplier relationship. Friendly people, reliable service, and real value for a growing recruitment business. I would happily recommend Sonovate to any agency owner who wants less admin and more time to focus on clients and candidates.

With any system migration/upgrade there is inevitably going to be teething problems; that said however, throughout the process the guys from Sonovate have been great. Our customers also love the new platform which enables daily payment runs.
Shout out to both Adam Ellis and Callum who have been class throughout the tenure of the relationship

Adam has been fantastic. Always on hand to help and find solutions. The platform is great for us and the stage of our business. Overall highly recommend

Starting a recruitment business is a daunting task and having been a contract recruiter for years, the biggest bottlneck was the funding and how would I pay the contractors?
Since working with Sonovate we have grown our runner book extensively and the system is unbeaten in the invoice financing world. If the contractors get their timesheet in and approved, they are paid in 24 hours in full.
They credit check your clients and handle credit control. Now that we are thriving, Sonovate provided us with Adam Ellis to manage our account and it has taken the partnership to a new level.

Having Sonovate in our corner has been a massive factor in our early and continued success.

We are looking forward to many years of solid business with them

We have used Sonovate for nearly a year now and its been instrumental in supporting our growth and made even better by the support we've had from Adam Ellis who's been great. Always contactable and responds to any issues really quickly.

I have had an excellent experience with Sonovate on many levels and this is down to the team notably Adam Ellis who is my “go to “ person
Sonovate does have some issues that need addressing with the software and updating client payments but this is not a person issue . Any issues i have are always dealt with promptly by Adam and he has a really good understanding of the pressures and frustrations of the client when the software goes wrong .

Awfull. Noncustomer service. I am still waiting on a significant payment of 3 months ago. When you reach out to customer service they don’t answer back and don’t solve their own problems (calculated VAT wrong). Don’t fall for their fancy dashboard….it’s marketing…without substance behind it.

Owen is always friendly and quick to help resolve any issues or queries I may have.

They used to be really good, and the service is still solid. But they have removed the customer service lines so you can't get hold of anyone quickly anymore. It's all on a chat and response time vary from 30 min to 3 hrs.