Sophiestems Avis 

Placed an order; they confirmed the order. Then they failed to deliver. They have not returned my money. They claimed to be a local business; however, they will not disclose their location. THIS IS A SCAM.

I placed two orders and both were cancelled last minute. I was suspicious when i was quoted the price on the original order because it was so low - compared to the quality shown in the photographed arrangements on the site. this prompted me to place a second order prior to my event to check them out. The second order was cancelled day of order. The event order was cancelled the day before the event and the order was placed 3 weeks in advance. I STRONGLY urge you to bypass this sham of a service.

Unexpected, high handling or service fees added at the very end of a phone or online transaction. This contradicts the advertised "free delivery". The order should have been $59 but it ended up being almost $85. When I called them to ask why she said "oh I'm sorry ma'am but we do add a service fee". I said that wasn't stated anywhere.
Despite having placed order WELL within the "order by for same day delivery", and the money being taken out-about 3 hours later I Get a voice mail that said it was unable to be delivered today as some of the flowers I ordered were out of stock and asked if they could deliver tomorrow. I called back and spoke to the same lady. She said they were out of stock AND their delivery vehicle had already left for the days deliveries. I told her to not deliver tomorrow, as they needed to be delivered today which is why I looked for a place that had same day delivery. She said they would issue a refund which of course could day 3-5 business days.

I ordered SophieStems’ Cheerful Sunlit bouquet in the deluxe size, and what was delivered was shockingly sparse and undersized compared with the deluxe arrangement pictured on their website. It did not appear comparable even to what I would expect from the standard size. I have photos of both the advertised bouquet and what was actually delivered, and the difference is significant.

I contacted SophieStems and explained that my concern was not about reasonable flower or color substitutions, it was about the overall size, fullness, and value of the arrangement being substantially different from what I purchased. Rather than replacing the arrangement or issuing a full refund, they cited their substitution policy and refunded only $34.82.

I responded that a substitution policy does not reasonably explain such a significant discrepancy and that this raises serious concerns for me about misleading advertising. I was also disappointed to discover that although SophieStems advertises “no delivery fee,” my order included a service fee of more than $20.

Between the bouquet received, the partial refund, the “no delivery fee” claim coupled with a sizable service fee, and the way my complaint was handled, I found the entire experience misleading and extremely disappointing. I will not order from Sophie Stems again.