Terrysflorist Avis 

I order flowers and a box of choclates for my wife, for our wedding anniversary. They claimed to have delivered them yet she never received them. I wish I had read these reviews earlier. PLEASE DO NOT USE THIS COMPANY. I will also file a report with the BBB and local government

Placed the order the day before. Called at 1pm to check on the status of the delivery. They said they tried to contact the delivery person but he must be out. Said they would email me the status. I called back at 6pm to check the status. Was told they deliver between 9am and 7pm and they only know the delivery is out and that they are monitoring it. Well, it's past 7pm, no delivery and no communication. Now they say it was delivered, but it wasn't. I requested to cancel the order and they said they couldn't, but would do an investigation after not communicating with me all day and not being able to contact the delivery driver.

Update - Magically the flowers appeared following day.

I wish I would have read these reviews before ordering from Terry’s Florist. What they show on the website is not what they deliver. Pricing is also misleading.

I selected an arrangement shown on Terry’s Florist website which was beautiful! I requested the florist to send a photo of the arrangement before it was delivered, but they didn’t. The recipient sent a photo of the arrangement that was delivered which had sparse flowers with lots of greenery filler and looked NOTHING like the arrangement that I ordered and paid for! I contacted the company and filed a complaint with a photo as requested and they said the arrangement was filled to value based on their company’s substitution policy. DO NOT use this company!!!

DO NOT BUY FROM TERRY’S FLORIST! I ordered flowers for my mother-in-law’s birthday (who is terminally ill) and I paid $20 extra to make it deluxe. After spending nearly $100, including a $20 handling fee, I felt that the flowers that would show up would be gorgeous. My MIL sent me a picture to say thank you the next day and I was so embarrassed. There were probably 6 actual flowers in the bouquet, the rest being greenery. They did stick a tacky plastic crown on it though (definitely worth the extra $20…NOT). When I reached out and provided a photo, they said, “ We have reviewed this picture and we’ve determined that this order is filled to value based on our substitution policy. Our substitution policy states that all items such as flowers, containers, color schemes, or plants are subject to availability.” So, apparently they are cool with charging $100 for what you could buy in a grocery store for $15, tops. Please, do research on them first and stay away!!!!

Two of the flower arrangements I ordered were inappropriate substitutes.
I ordered a bright white flowers roses and lilies, with blue flowers and it was very tall and large. so it had an hourglass vase. Large blue bow
The second one had purple flowers was tall and had some white in it. Same vase
What they sent were two exact replicas!!
Not even different line in photos. with a skinny vase, with all white flowers, the flowers were not tall cause the vase was inappropriate so it was flat and across… the vases were clear and you could see the green Sponges used for flowers. . No bows
I ordered both their highest priced premium. Their excuse was that they are allowed to do replacement flowers. I understand that but there were no replacement flowers. The blue and the purple that were not there at all- not replaced with a different blue or purple flower.
They didn’t substitute the purple and the blue flowers with something similar. It was just all white. No bows . took pictures of what they sent I took a picture of what their order is and it’s not even close.
You order from a one 800 with someone who has English as a second language , they make the flower arrangements in Sterling, and the complaints go through an email to someone you don’t know where they are. So their system seems very fractured.
The way this store is presented is that it’s a mom and Pop place - it’s not .
So you don’t know what you’re going get when you order something from them by phone and you’re not in person pointing out what you want.
They have not responded to me when I asked for a partial refund. I may have to escalate this with my credit card company.
I would include photos if this site would allow it

Zero stars all lies paid for a huge Mother’s Day bouquet to be delivered Saturday. No flowers no nothing but they took the money. Called and got lies. They said they sent an email which they didn’t. No flowers. than was told not enough help or flowers yet they were closed on Mother’s Day Don’t use them ever no return call or no refund as of yet

Placed a Mothers' Day order online, which was accepted. Mothers' Day came and went, no flower delivery. When I called the following morning I was told that there was a 'supply chain problem' and the order could not be filled, and, they were unable to substitute. They said an email was sent on the same day the order was placed explaining such, this is not true. I did get an email reply after I called. DO NOT DO BUSINESS WITH THESE PEOPLE.

Biggest scam company ever! They pretend to be “local”. I placed a $200 order, it said online if you order before 2:00 PM it’s same day delivery. At 2:18 PM I got an email that “unfortunately their supply did not come in as scheduled” and that they were canceling my order and I would see a refund in 3-5 days.

I wish I had seen the negative reviews before I ordered. Now I have to battle with them to get my refund.

I placed an order for a delivery to a funeral house. The order was cancelled due to lack of stock and email for refund was sent to me but what is more disappointing is that they didn't show their stock beforehand when placing the order. My delivery was scheduled for 10 am and they informed at around 11:30 am. I had to look for another florist who can deliver it which was troublesome.

I went with this florist becuase they said they could get flowers to my sick friend in the timeframe I wanted. Instead they took my order and emailed me first thing in the morning that "oh we have a supply issue." Absolutely unacceptable. I wish I had seen the reviews before I ordered from them. Absolute garbage customer service. Don't buy from here.

I placed an order March 5, 2026, to be delivered on March 6 at 11 AM. This was for an 85th birthday in Laveen, AZ. Sadly, there was no delivery. The “deluxe” bouquet was over $100 with delivery. And, YES, the charges were accepted and seen on my USAA card, but listed as PENDING. I tried to reach this florist, but no answer. Finally this morning, March 9, 2026, someone answered the phone. Poor girl. She was not sure exactly what was going on and put me on hold for 8.5 minutes. On her return she said she was UNABLE to reach the DELIVERY TEAM.. Neither I nor the recipient were notified that there would be no delivery. I repeat, “My order was for a deluxe bouquet well over $100 plus delivery.” There have been a number of reports just like mine, but I foolishly did not research prior to order. I’m reporting this “business” to the Better Business Bureau there in Phoenix. I have also contacted my USAA account. The charges are listed today as PENDING. I am not sure about this outcome.
JHJ Charleston, SC

I placed two orders for more than $125 each within ten days to the same address in Seattle from this florist; the florist charges a $19 “service charge” which you only learn at checkout. The first order arrived. The second one didn’t. The orders were for an ailing relative. I emailed the morning after the second order was supposed to arrive and they just said they were looking into it. Even when I explained the flowers were for someone who was very ill they offered no concern, and no solution. Having received no help by email I called customer service which is outsourced. After a long wait they said there was an attempted delivery but no one answered the door. This is completely false - there are people there around the clock. Then they said the flowers would be delivered the next morning. It’s 6 pm local time and there are no flowers - they are now three days late. Unfortunately my relative is now unconscious and will not get any enjoyment from the flowers if they actually arrive. I have emailed customer service three more times. They are not responding.

Terrible business owned and run by dishonest people.

Zero stars should be an option. I ordered three days before the delivery date, and the driver didn’t wait long enough for my mother‑in‑law to get to the door. I was told a tag should have been left so she could request a re‑delivery, but no tag was found anywhere. I had to call three different times, which completely ruined the surprise. The wait times were long, and the customer service was not helpful at all. When my mother‑in‑law called to ask about the re-delivery, they told her I had to call, making the whole situation even more frustrating. So far, I’ve spent a lot of time and money, ruined her surprise, and have received nothing in return. Use another company.

Absolutely cannot recommend ordering from terrys florist. Ordered flowers to be sent to the hospital for my mom. Sure, its over the weekend so I'm giving them time.... FIVE DAYS LATER I still haven't received her flowers and she's being moved to rehab.

When I call them to ask what's going on, they tell me that they need to investigate it on their end and ask the delivery driver where it was delivered.

I'm telling them I never received my order ($170 total!), I've been with her at the hospital every single day and I just want them sent to her rehab or cancel the order. They are refusing to do so! Won't do anything until they hear from their delivery driver?!?!

Please don't order from Terry's florist, you will regret it like I do!!

My order for my fiancé was not complete and dealing with the rep was atrocious. Telling me nothing was left off the order when I am looking at the invoice they charged and not received. Will not use this company again. Don't use this company!!!!

I should have read the reviews first. They are terrible. Do not recommend

I wish I’d read the reviews. The arrangement that I sent weren’t delivered. When asked, they said there was a supply issue. There was no notice, no effort t communication. I’m quite angry.

I am furious with Terry's Florist. I ordered flowers for my grandmother's visitation, which I was not able to attend due to health reasons. I only found out today (two days after they should have been delivered) that they never arrived. I had to email them to find out they had a "supply issue" that they never bothered to tell me about. Hoping I get my refund. Do not use them.

I placed an order online for next day delivery of sympathy flowers to an out of state friend. Later in the day I received an email telling me the order had been cancelled due to "supply issues". When I called to ask if a different arrangement was available, I was told that they would not have more flowers available for a few days ! I don't understand how a legitimate florist can run out of flowers on a Tuesday ! When I then saw other negative reviews regarding poor quality products and service, I decided that I had dodged a bad thing. I was successful in ordering from another local florist.