SOREL Avis 

Sorel gives you free shipping on your first order but charges shipping on any future order as well as makes you pay for any return shipping. So, they charge you to try on their shoes, is the bottom line. When I called to complain about being charged a return shipping fee, I got 2 condescending young men. The second one said he'd have someone contact me within 24 hours of my complaint about the return shipping fee. No call.
I WILL NEVER ORDER FROM SOREL AGAIN!

The worst whatever courier they used left my grandson's boots in the middle of the sidewalk at an apartment complex, the package was stolen wasn't there when I got home and sorel will not replace or do any store credits so im out of $60 and still no boots for my grandson. Do not purchase from them.

I CONTACTED SOREL 6 TIMES AND IT HAS BEEN A NIGHTMARE, CUSTOMER SERVICE IS HORRIBLE. NO ONE WANTS TO ASSIST RESOLVING AN ISSUE THAT WAS CREATED BY SORE. PLEASE, I DO NOT WISH ANYONE TO GO THROUGH THE NONSENSE. I DECIDED TO CAL MY FINANCIAL BANK AND LET THEM DEAL WITH THE ISSUE I ENCOUNTERED,

I ordered sorel boots that after only a couple of uses the tab pulled off , I contacted them for replacement or repair, they offered me a voucher instead, and I accepted this and got the repair done myself at my expense. I ordered some apparel with the voucher, however one item sent was XXL instead of an M! I requested a replacement for this but was offered only a percentage refund which now left me out of pocket for the same items, after explaining this I eventually got a voucher which still didn’t cover the full value of the item I was returning. The correct size garment was now out of stock, and ithe voucher only applies to a similar item with the word sorel emblazoned in white across the front .. no other items were made available and I refused to wear an advert for them! In all our correspondence no apology for all my inconvenience and overall just a very poor experience with the quality and customer satisfaction given .. sad from a company that used to be so well respected .

bought a pair of boots; like others found their sizing is awful. main issue is that once you return they take 15 business days to provide a refund as they are based in France not UK as all their terms say. Have never given an email like this before but AVOID.

Have had a pair of men's Sorel boots for approximately 5 years and the rubber is completely crumbling. They were left inside and dry, used approximately 2-3 times a year very lightly. Sorel only offers a 1 year warranty and the boots are hundreds of dollars. Customer service was of no help. Do not recommend. The boots are cheaply made and performance is awful.

My trainers took a long time to arrive. I ordered my usual size but they are far too small so they have to go back. At this point I discovered that you can only make a return by printing a label. No one has printers these days, I don’t and I don’t know anyone who does. I called Customer Services to see if there was an alternative and the answer was no, you will have to find a printer. Very unhelpful and no interest in offering an alternative

Important safety details like heel height and ankle support were not disclosed on the product page. After wearing the shoes only a few times, I suffered a serious ankle ligament injury and required emergency treatment. My refund request was refused purely due to a one-month policy, despite the severity of the injury. Poor transparency and lack of customer care.

Appalling and unlawful customer service

I purchased boots directly from Sorel’s UK website which were faulty from first use both boots leaked immediately. After providing photos and evidence, Sorel refused to issue a refund and instead tried to force a voucher with a minimum spend, despite this being illegal under UK consumer law for faulty goods.
When I correctly cited my rights under the Consumer Rights Act 2015, Sorel attempted to hide behind their internal “warranty policy”, claiming remedies were at their discretion. This is simply untrue statutory consumer rights override company policy, and any attempt to replace a refund with store credit without consent is unlawful.

They even asked me to deliberately destroy the product tags in exchange for the voucher rather than resolve the issue properly.

This experience shows a complete disregard for UK consumer law and extremely poor customer care. I would strongly advise UK customers to be cautious when purchasing, as Sorel appears unwilling to honour legal obligations when products are faulty.

I bought a pair of boots in November, described as ‘rugged’ and ‘waterproof’.
By January the left boot was leaking. Contacted Sorel, expecting their warranty to cover this.

However, apparently •‘waterproof’ doesn’t actually mean waterproof
•they are only to be worn in an urban setting (I had worn these ‘rugged’, ‘waterproof’ boots in the countryside)!
•Sorel will not fully refund/replace/offer a repair

After some back and forth their offer of a 20% refund was upped to 30%. It seemed that was all I was going to be offered so I reluctantly accepted.

Wouldn’t recommend!

Yet another disappointing experience. I bought a pair of boots for my daughter for xmas. The wrong size came. In order to get the right size I had to order another pair instead of doing a return because it wouldn't have come by xmas. The new order was at a higher price, so I called them to explain what happened. They said it was fine I could return the other pair and then get the discount. Of course, after xmas, they refused to honor that and would only refund me the sale price. Short term gain of 80$ for them, but a loss of a lifetime customer. Terrible.

Placed an order on Monday- was promised 3/5 days delivery. Called today to ask when the trainers would arrive and was told that because of a huge response to their January sales the order has been delayed. When I asked when the goods would arrive they were unable to give a date. I asked to cancel but was told that wasn’t possible. This is clear misrepresentation so I’m going to place a stop on this transaction via my credit card company. First time placing an order with this awful company. Never again. Wish I’d read the reviews before going ahead

I bought a pair of Sorel Caribou boots back in 1997, and by far, they were incredibly warm, and incredibly well built. Fast forward to this past winter and I bought a new pair. Talk about a piece of crap.. Started leaking, and my feet were cold all the time. Sent them back

Ordered a size 8 (which is my normal size almost anywhere) and they are tight. Thought I could wear them and break them in a bit but not sure if that’s going to work. Would’ve returned for a bigger size but my parents got them for me for Christmas and just didn’t want to deal with all the back and forth. The boots claim to be insulated and waterproof and my toes are freezing the first time I wore them for 15 minutes in the snow. Wouldn’t recommend.

I was so excited about getting my shoes. Unfortunately they used Ontrack for delivery and they claimed to deliver the product but never did - things got worse when Sorel aka Columbia brand said they will have no issues when I dilute the charge since they themselves did not get a picture of the product being delivered - so like a dummy I trusted them and order the same shoes again. Only to find out later they did dispute my refund now im stuck with a charge for a shoe I never got. this company is terrible and so is on track delivery. they stole my money. police report has been filed.

TERRIBLE TERRIBLE COMPANY – SOREL FOOTWEAR (OWNED BY COLUMBIA SPORTSWEAR).

I wish I had read more reviews of SOREL before purchasing boots directly from their Canadian website on December 8, 2025.

Despite reviews claiming the boots fit small, they do NOT. They are true to size. I wear a 7.5 and needed a 7.5. I ordered 8.5s and they were far too big.

I tried on a single boot for approximately 7 seconds in my living room, immediately placed it back in the box, and initiated the return through their online return system.

To ensure the return went smoothly, I also contacted SOREL customer service directly. I was told I would receive a return shipping label by email. I received the label, brought the box to the shipping counter, and the staff member applied the label and shipped it back to SOREL.

On January 6, 2026, I received the boots back from Purolator, along with a document outlining “shipping instructions.” This was the FIRST TIME I had ever seen this document, despite completing the online return process AND speaking directly with customer support by phone. The document stated (paraphrased) that the product must be placed inside a separate shipping box.

No one informed me of this requirement. It was NOT included in the return email, NOT mentioned on the shipping label, and NOT communicated by customer support. No advance notice, no warning, no follow-up. The box was simply sent back to me.

When I returned to the shipping service, they advised the original label could NOT be reused. I then contacted SOREL customer support, only to be told I would NOT be refunded (they rejected the return) because the original box had the shipping label on it. They considered the box “damaged” and rejected the return.

I read the email containing the original shipping label to the customer support agent during that call, and there was nowhere in the email or on the label that mentioned this policy. If this is such a critical requirement, it should be clearly stated in bold, unmistakable language, and customer support should warn customers explicitly.

As far as I am concerned, they STOLE my money and LIED by withholding shipping requirements, despite the boots being new, unused, with no issues, no scuffs, and in perfect condition, and as such I should have received a refund for the product, not had $231.00 CAD taken from me over a $0.25 box. They provided no direction to policy links or FAQs, nor provided any warnings. No accountability.

Lesson learned on my part.

WARNING to anyone considering purchasing directly from SOREL.

I will never buy another COLUMBIA SPORTSWEAR or SOREL product. Yes, that limits my options, but I would rather pay more elsewhere for a better product and better customer care and service.

My next stop the BBB.

BE WARNED!

Niets bestellen hier. Hele late vertraging en nog steeds niks opgestuurd en de sneeuw is straks al voorbij nadat ik t zal ontvangen de schoenen. Je kan de order ook niet cancellen terwijl de schoenen nog geen eens zijn ingepakt.
Hele slechte service!!!!

I returned a pair of those boots for a refund of £108 which they received at their UK facility on 15.12.25. Despite several emails to them asking for my refund I have not even had an acknowledgment of the emails much less the refund. I will keep at them but this is company has an appalling after-sale service and I would advise people to steer clear of them.

I have a pair of boots that after about 3 years the rubber has cracked. This should not happen on what is to be a quality product. Warranties not only last one year which is crazy for a seasonal item that should be rugged. This is the second pair of Sorel boots I have had similar issues with and it will be my last pair!

Returned 2 pairs of boots and they were successfully received by their UK facility which they have evidence of. They then tried to send them to their international warehouse, but they messed up the dispatch and sent them back to me - the courier tried to drop them with me but I was thoroughly confused and they didn't give me time to work out what to do, and just took them away.
UPS courier have now lost them and sorel won't refund them or respond to any of my emails. Tried to phone and they don't want to deal with it either and said it's up to the courier to let them know what to do.

Unbelieveable - this is £180 - they have evidence they received my return, they then made the mistake and the dispute is between them and the courier, but they say I still don't get a refund until they receive them.

I email them and get nothing... NEVER again.