SOREL Avis 

I would love to rate the boots that were ordered from my son but since I’ve never received them, now I have to jump thru hoops to get a refund. The customer service is absolutely terrible! Never will I ever consider them

This is so strange. I had already ordered boots before seeing the reviews. These reviews date back months/years and hardly any are saying the product itself is not good, they're almost entirely saying the customer service is horrendous, and the only bad thing I was going to say, was about rude/patronising customer service. Why on earth wouldn't you sort this out immediately and start getting your review stars in line with your product. I even had to fill in a customer service from at the end! So many companies have great customer service, go and learn how they do it!

Returned slippers on 23/11/25. Still waiting for my refund. Customer service awful. I’ve had to fill in and hand sign a declaration to say I had returned them despite having a receipt to prove that I had! No response to emails. Will never shop with Sorel again. Very disappointed ☹️

What an absolute joke this company is. The returns procedure. They have my returns in Coventry and they have had them for 6 days. They still haven't issued the refund. I have called them today to chase it up. They said I need to wait another 15 business days as they have my parcel in Coventry and they need to send the parcel to France to be inspected. Once this happens a refund will be issued. I asked why has the parcel not moved from Coventry to which they said they don't know!!! The value of the refund is over £400 as I ordered boots for the whole family. I won't be ordering again! Avoid ordering at all costs.

I ordered £180 paid of goretex shoes on Saturday with delivery within 3/5 days. Its now Monday, some 9 days later. I was given a UPS tracking number on Friday, some 6 days after ordering however it still hasn't left Sorel.

Update 19/12/206
I amended my score upwards as the shoes arrived and are really really good. I jage about 20 pairs of trainers and boots and these, by far, are the most comfortable.
The company is let down by poor delivery times

After placing an order on Saturday it's now thurdsay still no dispatched notification ,phoned only to be told should expect my order in a week or 2 when the website states delivery within 4/ 5 days ,customer services are not worth phoneing,
Terrible service ,keep away from this company ,they take your money when I asked for a refund they ignore you and keep stating that item will be with you at sometime,disgusting company keep away from this shower

Absolutely terrible for everything. Delivery (not happened yet) and customer service. Can't get order out in timescale shown on website and blaming it on black friday. When you phone up, they have no idea and are just sat there fielding calls from irate customers unable to tell us anything. Again, sorry didnt see reviews prior to order.

Absolutely dreadful company to deal with. Customer service is appalling and don’t expect your order anytime soon. Buyer beware

Garbage customer service. Bought three pairs, returned one they refused to refund because I shipped in same box shoe was in. Effectively kept my money for product I can't use. Absolute ridiculous. Never spending my money with then again.

Sorel boots Joan of arctic is the worse boots. It’s expensive and does not stand up to what it stands for. I e slipped 3 times on snow and just recently fell and hit my head on ice. The grips in these boots are terrible. If it can’t stand up to Ontario winters I can’t imagine what it would be like in the west. Not worth the money!!!

Sorel wirbt mit 15% Erstbestellungsrabatt. Nach erfolgreicher Registrierung wird angeblich per Email ein Coupon zugesendet. Kam nicht, also Kundenhotline angerufen. Eine derart gelangweilte Osteuropäerin am Apparat war ein Erlebnis. Schlussendlich will man keinen Rabatt auf Sondercollectionen gewähren - steht aber so nicht auf der Homepage - definiert wird ein mindest Einkaufswert von 150€, ohne Ausnahme der Modelle - Daher muss ich leider von Betrug reden!
Finger weg von SOREL und der Kundenservice kann zurück nach Moskau geschickt werden.

Very poor company that won’t accept a return for shoes I never wore! Will never buy from them again. That’s $151 down the drain.

I chose one star because 0 star doesn't exist, or even -10. For a starters; never rely/use their size chart, it is completely wrong. I got a size 10, when I usually wear 8,5, based on their size chart. I call them and the person responds that I can return them at a Sorel store but we don't have any in my region. So she said to then go all the way to Ottawa, and return them at a store that have some Sorel models. Perfect. I go all the way there, to be told that since they don't carry that specific model, they cannot exchange or even refund me. Amazing. So, I go all the way back home and decide to just ship them back to Sorel and get a refund. The woman at the Purolator sticks the return shipping label directly on the box, sends it. 5 days later, this damned box is back at my door.. I call them back and ask for ax explanation = they tell me that becasue the shipping label is on the box itself, it's considered damaged and therefore I cannot get a refund or even exchange. So, I'm out $200 and stuck with a pair of boots I can't even wear, as their way too big. I called them back another time, complained, and was told I can get a %20 off my next purchase. I almost laughed. After that call, I sent them a big long email, asking for my issue to be escalated and that I am very unhappy with my service and experience. It's been a full week since that email = radio silence.

Ordered a pair of Sorel boots they were delivered on time and boots are as advertised. I was concerned with all the bad reviews but my experience has been a very positive one.

My order was stolen from my property about 3 hours after delivery. For a $200+ order, I would have expected the company to have chosen a signature-required delivery or left a delivery notice. When I contacted the company to dispute this, they took no responsibility for their negligent actions, they would not even process a claim with their delivery company. Their reasoning was that they fulfilled their part of the contract, there was "proof" of delivery to my address. I would argue that if the customer doesn't actually receive the item they bought safely, and in their hands, then that is NOT fulfilling their part of the contract, because I don't actually have the physical product I paid for. All of this could have been avoided by simply making the customer pay an additional $8 to have a signature release. For a product that expensive, I would have gladly paid the additional cost. I imagine the Customer "Care" team is just doing their job, as they are told to do but the policies this company has in place would not suggest they have any form of customer care at all. The best customer care they offered me was a 20% discount on my next order, which was actually just insulting. I guess I shouldn't have expected more from a fast fashion company that truly only care about their profit, not their customers. I will never be spending my money on Sorel products again and will actively promote that others should consider the same. This company does not even deserve 1 star.

I WISH I’d seen these reviews BEFORE purchasing from Sorel. There’s a reason (multiple, actually) why the Sorel website doesn’t allow customer reviews ON their site itself. The company is a joke, shoes are made for clown feet, customer service is rude af, not helpful, dishonest, 30+ days for a refund, they make you pay to send returns, no one is helpful, just don’t bother. Again, what an absolute headache.

I ordered Sorel Torino V and it was £150 on Sorel's website. I waited for 1 week and finally got my Sorel Boots delivered. Unfortunately they delivered me Torino III, not Torino V that I ordered. Torino III was so dated , not even sold on their website anymore. I saw another website still selling Torino III and it was £89. It was a big swindle. I paid for £127.50 after discount and got £89 outdated product. Luckily I checked the photo on their website and found out it looked completely different to the boots they sent me. I have to return to them for refund now. What a hassle. I think I will not buy their products anymore, at least not from Sorel's website.

I ordered a relacement pair of Manawan slippers for the ones I had that lost the sole on the left slipper. I have to say that I loved these Manawans. Warm, comfortable, easy on easy off. I didn't think the sole should have come off. But I guess sh*t happens.

I called to ask about any kind of repair offered and was told they couldn't be repaired. I asked about kind of good will price reduction. I got that (a whopping $10 off). I placed the order.

I got the Manawan II slippers (Manawan's are no longer made) in Size 10, which is the size my Manawans were. I tired them on and barely got them on. They were extremely tight. I immediately did a search and found some reddit reviews that had multiple comments about the Manawan II's being smaller in size than the Manawans, so order one size up.

Why didn't the customer service rep tell me that. I asked how the Manwan II's fit and he said nothing about them being a smaller fit than the Manawans. So, I was not given truthful info in response to that question.

I called a day or two later to ask about returns and was told I could get a return label. They sent me a UPS label and in the email, it clearly stated I would be charged $6 for the return of the box. I returned the slippers on 9/9. I decided against ordering another pair immediately, as I wasn't real thrilled with the lack of communication from the customer service rep who handled my original order.

Fast forward to 9/15. I get a refund for $79. That's $13 less than the $92 I paid, not $6 less. I called Sorel and was told that I was also being charged for the original shipping fee, in addition to the return shipping fee.

In the email I received with the shipping lable, there is a statement that I have to pay the $6 return fee. OK, I'm not happy about that. But, I'm not going to complain too hard. BUT!!!! There was no mention anywhere in the email that I was going to be charged the original shipping fee on top of the return fee. That is extremely poor customer service and extremely poor communication. The customer service rep and the Supervisor I just spoke with to complain about the additional $7 fee couldn't have cared less. They offered me another pittance off their products if I order something else within 30 days. That's an insult to my intelligence.

Needless to say I won't be ordering anything new from Sorel every again. And, if you aren't absolutely 100% sure that what you are ordering is EXACTLY what you want, I would stay as far away from Sorel as you can. Look for another brand, or go to eBay and see if you can get what you want from someone who had already bought something and found out it doesn't fit for them.

I'm a customer they have lost forever.

I cannot talk about the boots as they have never arrived.
I ordered 2 pairs of boots. The boots were not delivered on the day they were supposed to. Since this I have either emailed or called the 'customer service' department every day and 5days later no-one has done anything. They just say they are looking into it. Today I called the carrier who confirmed that my parcel is lost. I asked for a refund from Sorel, but they have referred it to their investigations team. I'm not sure what needs to be investigated. I paid over £200 12 days ago, and have no boots and no £200. The customer service team have no understanding of actual customer service, apparently nowhere to escalate and no-one seems to have the authority to do anything helpful. I will not be buying anything else from them.

I've just experienced Sorel Footwear customer service. I can thoroughly recommend NOT purchasing their products - in particular, "Waterproof" boots. I was told that though described as waterproof they're only designed for "protection against brief, mild wet conditions". I only wore them on grass when walking the dogs. Another example of shoddy Chinese/Vietnamese downmanufacturing.
I just can't be bothered to argue which is what they rely on.