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Lisez les avis des autres

Noté 5 sur 5 étoiles

Ben was incredibly easy to talk to and had all the right answers to my questions about coverage. Nice to have the safe feeling of a warranty on a used truck, Glad to have him as an agent.

L'entreprise a répondu

Noté 1 sur 5 étoiles

SOS AUTO PROTECT UNDERWROTE A THREE-YEAR WARRANTY FOR ME IN AUGUST 2025 FOR $1875. FILED A CLAIM IN DECEMBER, YET THEY HAVE PROVIDED NO DECISION AND HAVE STOPPED COMMUNICATING WITH ME AND WITH MY GAR... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Talking with Benjamin was delightful. He spoke clear and was very easy to understand. Thank you for having native english-speaking representatives. I like how he listened, tried his best to accommo... Voir plus

Noté 5 sur 5 étoiles

SOS Auto Protect was helpful and accommodating to my needs. I appreciate their help in getting the extended warranty I need for my vehicle. I was very happy with their company.

L'entreprise a répondu

À propos de l'entreprise

  1. Marché automobile
  2. Prestataire de transport automobile privé

Écrit par l'entreprise

At SOS Auto Protect, we understand that your vehicle is more than just a mode of transportation; it's an essential part of your daily life. That's why we are committed to providing you with peace of mind and financial security through our top-tier extended warranty service. Our mission is simple: to safeguard your vehicle and your wallet from unexpected repair costs. We believe that every driver deserves the confidence of knowing that their investment is protected, which is why we offer comprehensive extended warranty plans that cater to your specific needs. With SOS Auto Protect, you can protect your investment and avoid the financial stress of unexpected breakdowns. Our comprehensive coverage ensures that you're covered for a wide range of repairs, so you can drive with confidence knowing that we have you covered. Your vehicle is a significant investment, and breakdowns can happen at any time. Don't let unexpected repair bills disrupt your life. Choose SOS Auto Protect as your extended warranty service provider and enjoy the security and peace of mind that comes with our comprehensive coverage. Join the thousands of satisfied customers who have experienced the SOS Auto Protect difference. Let us protect your vehicle, so you can focus on the joy of driving. Your journey is our priority, and we're here to keep it smooth and worry-free. If you have any questions or would like to learn more about our extended warranty plans, please don't hesitate to contact us. We're here to help you protect your investment and ensure your peace of mind on the road


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

235 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 46 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Honestly didn't know what to expect but…

Honestly didn't know what to expect but SOS really came through. My AC blower went bad and I was dreading the repair bill. They took care of it without giving me any trouble. Smooth process and friendly people on the phone.

21 décembre 2025
Noté 1 sur 5 étoiles

Worst warranty company ever

Worst warranty company ever! The process to get the warranty..easy… it’s cheap for a reason. They do not cover what they say they will. Their customer service is total garbage, sitting on hold for over 40 minutes is the regular. They have no information and truly do not care about their clients.
There is a reason they have a clause in the contracts stating you can’t sue them for more than $5,000. Trust me when I say they would be bankrupt if the right lawyer came along.
Have a problem with your car? The problem is a cover failure of the mechanical system…yeah they won’t cover it, it’s too much or ‘caused by wear and tear’. Wait wait wait, but it’s a mechanical failure that is covered… they say ‘good luck we aren’t doing anything for you even though you purchased this warranty ’.
DO NOT GIVE THEM YOUR MONEY - go any where else.

26 décembre 2025
Avis spontané
Logo de SOS Auto Protect

Réponse de SOS Auto Protect

We take feedback seriously and have reviewed this account in detail.

The claim referenced in this review was submitted within the first 30 days of coverage. As clearly outlined in the service contract — and standard across extended service agreements, there is a 30-day waiting period before claims become eligible. This provision exists to prevent pre-existing conditions and applies to all policyholders.

Because the claim was filed during the waiting period, it was not eligible for coverage under the agreement.

All claim determinations are made strictly based on the repair facility’s diagnosis and the terms of the contract.

If you would like to further discuss the policy details, we remain available to review them directly.

— The SOS Auto Protect Team

Noté 2 sur 5 étoiles

Promised a refund to be sent that did not come

Was a customer for about one year. Had a claim for an alternator that was went bad because there was an oil leak dripping on to it. So replacing it without fixing the leak would not solve anything. They denied the claim completely. I asked for a refund which they offered right away minus the one year. I accepted as they said they would have the check mailed out that day. It's now 7 weeks later, 7 phone calls into them - a fake fed-ex tracking number and no refund.

18 décembre 2025
Avis spontané
Logo de SOS Auto Protect

Réponse de SOS Auto Protect

We take claim reviews and customer concerns very seriously.

In this case, the repair facility advised that the alternator required replacement. Based on the diagnosis provided, the alternator replacement was eligible for coverage and authorization was offered.

Regarding the mention of an oil leak, active fluid leaks are generally considered maintenance-related conditions and are not covered under extended service contracts, including ours. Additionally, the servicing advisor did not document an active leak requiring repair at that time.

When cancellation was requested, a prorated refund calculation was provided the same day, in accordance with the terms of the agreement. After one year of active coverage, a full refund is not applicable under the contract.

We understand not every outcome aligns with expectations, but the matter was handled in accordance with the policy terms. If you would like to revisit the details, please contact our office directly with your policy information so we can review it again.

— The SOS Auto Protect Team

Noté 5 sur 5 étoiles

Everything perfect about them

Everything perfect about them. SOS Auto Protect made the entire process of getting extended coverage for my car incredibly easy. Their team clearly explained my options, helped me choose the right protection plan, and handled my claim quickly when my alternator went out. Great service, fair pricing, and very professional. Highly recommend for anyone looking for reliable auto coverage.

9 décembre 2025
Noté 5 sur 5 étoiles

I wasn't sure what to expect because…

I wasn't sure what to expect because warranty stuff usually stress me out, but SOS actually made things simple. The rep I talked to, Jordan, was patient with me and made sure the sop got everything they needed. The repair ended up being a lot more expensive than I thought and SOS covered it without arguing or delaying anything. Honestly relived I signed up when I did.

4 décembre 2025
Noté 5 sur 5 étoiles

My daughter told me to finally get a…

My daughter told me to finally get a warranty and I’m glad I went with SOS. The gentleman I spoke with was patient and explained everything clearly. When my alternator quit working they paid the shop right away. Very grateful for how simple they made things.

11 décembre 2025
Noté 5 sur 5 étoiles

I had a really easy experience with SOS…

I had a really easy experience with SOS Auto Protect when my car started overheating. The shop called them for the approval and SOS handled everything way faster than I expected. Honestly felt like a relief just not having to fight anybody over coverage.

11 décembre 2025
Noté 5 sur 5 étoiles

Easy, Helpful, and EXACTLY what I was looking for!

Alex was incredibly helpful when I was looking for a warrant for my Lincoln Navigator. He answered all of my questions and explained the warranty coverage thoroughly. It is awesome that they pay the mechanic directly at the time of the any repairs. He was even able to get me a great price that was better than what I expected! I am so glad I went with SOS Auto Protect!

25 novembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Definitely not worth it..

Had coverage from FEB 25 until End of November. Paid 1900 for the Ultimate coverage plan. Took my car in because of a clunking/knocking noise from the front of the car. They discovered the motor mounts were worn and causing the noise. Car is a 2018 with 85000 they said motor mounts are wear and tear items. Basically the motor mounts have to fail to be replaced!?! Absolutely ridiculous and even more ridiculous is that I cancelled my policy and got back 950 (less than 50%) after just 9 months.. Hope you have better luck..

28 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great staff

Great staff, specially Joyce. It was very easy to get the policy. So far I hope I dont have to use it and for SOS to do very well with me. I feel secure as they have my back.

14 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Refreshing

Friendly and informative staff (Alex and Jane)I would recommend to someone looking to purchase a warranty. I really appreciated when I brought up the name of a competitor and Jane spoke respectfully and professionally regarding them.

10 novembre 2025
Avis spontané
Noté 3 sur 5 étoiles

Plan introduction

This was my first inquiry into extended warranties and the experience with the company was very pleasant. The information I received was clear and concise
My questions were answered to my satisfaction. I look forward to reviewing the plan document description for more details.

6 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

I don't know why I was worried?!

I had no idea it was going to be so easy to get a warranty. Benjamin was extremely professional and helpful. I wasn't rushed, even though it was the end of the work day. He explained the cost, my responsibilities, which tier would work for my vehicle. I have purchased a extended warranty when I purchased the car, that didn't cover nearly as much as this policy. So far it seems I am going to be pleased with this company as well as Benjamin. Thank you again Benjamin.

31 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

OUTSTANDING EXPERIENCE WITH BENJAMIN VOSS!

I worked with Benjamin Voss about coverage on my 2023 Genesis GV80. From the very beginning he was friendly, professional and really helped me understand the importance of having this coverage. Benjamin patiently answered all my questions. I wish all company reps were as easy to work with as Benjamin! He’s an outstanding representative of SOS Auto Protect!!

23 octobre 2025
Avis spontané

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