Everything I’ve ordered from this company has been wonderful, the staff is so accommodating and I even won a hoodie in a giveaway! That hoodie was in memory of my son who died almost 4 years ago, so t... Voir plus
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Ive recently been buying from soulmate customs and they come out soooooo cute. I’m very picky with certain things and they redid them in my preapproval and were so nice. Always helpful and any questio... Voir plus
I’ve been following you guys for a while and was so excited to have an opportunity to order something from you guys for my own partner. Both of us have been extremely satisfied with the products we cu... Voir plus
Item came to me broken, and no replacement came after sending multiple emails to the company. The item is a lot smaller than it looks on the web page. Not recommended.
4,4
Excellent
48 avis
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Package arrived way later than it said…
Package arrived way later than it said to would arrive. Thread is already coming undone. Honestly, the sweatshirt and threading is terrible quality. The letter for K on the keychain looks like an R instead of a K. Very disappointed especially with the amount of money I paid for this. Been very frustrated with this whole entire process.
15 octobre 2025
Avis spontané
they pretended to close down!.
They scammed everyone by pretending they were closing down!!. And when people who spent tons of money called them out on it on social media, they deleted the comments!.
19 septembre 2025
Avis spontané
A gifted nightmare
I received this custom sweater as a gift, and unfortunately, the entire experience has been disappointing from start to finish.
The first sweater arrived with a distorted image. The company did reach out after a review and offered a replacement, customer service was a nightmare and it took so long to arrive that the gift ended up being given late. By the time it was finally received, the weather was already warm, so it wasn’t worn right away.
When I finally wore it, I immediately noticed the stitching was unraveling. After just one wash, half of the custom stitching came out and ruined the image completely. I reached out to the company again, only to get an automated “outside of business hours” response—even though I messaged well within their posted hours. The message claimed my issue would be prioritized, but I have been ghosted since.
To make matters worse, the company only allows reviews within a short window after purchase, and it seems they filter them so that mostly positive reviews are published.
Overall, the quality of both the product and the customer service was extremely poor. For the price of a “custom” gift, I expected something that would last, but instead, it turned into a frustrating experience.
4 mai 2025
Avis spontané
SCAMM!!!!
Shitty company, my girlfriend ordered me a gift for like 5 months ago.. they don’t answer, give your money back or respond to anything, the take you money and leave you stranded.. so zero stars, it’s a scam really fu.k this company
25 avril 2025
Avis spontané
I ordered a mother's Day gift from my…
I ordered a mother's Day gift for my mother and I put I wanted a confirmation of what the sweater would look like. I never got anything about that and I also asked for a video and I never got my video. The sweater looks good I guess but it's not what I wanted and I really wish that they would have shown me what it would have looked like before sending it.
5 mai 2025
Avis spontané
5 months!!
I ordered a pair of boxer shorts for my boyfriend on November 1st and the website said my package would arrive on December 1st... it's now March and I still haven't received anything, I've contacted them but no one would help me, when I asked for my money back I was told that it wasn't possible at all. So that was 600 kr out the window
1 novembre 2024
Avis spontané
Expensive and quality does not match the price.
Ordered hoodies. One of the jumpers had a hole in from the embroidery. Also alot of loose and extra threads. And colours overlapping where they shouldn't have. Going back and forth with customer service trying to get them to see this and get some sort of refund. They are now not responding for over a week on emails and insta.
6 février 2025
Avis spontané
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