I booked this by mistake and thought I was booking the carpark next to the ship but thought I’d give them a go rather than cancelling. Very happy with the service and returned back to the car with no... Voir plus
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Lisez les avis des autres
Easy to book, and follow up questions were answered swiftly. Once there, friendly staff welcomed us then removed our luggage from my car and onto shuttle bus, where we were taken to cruise terminal. W... Voir plus
Had promise…but unfortunately overpriced and poor customer service. Couldn’t fulfil their obligations to pick us up in a reasonable time and made the excuse that it was busy because its a weekend. Aft... Voir plus
A good experience. It all went rather smoothly. Would suggest some sort of identification or flag on your van for the return trip as it got quite chaotic at the cruise terminal and it was difficult... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Southampton Cruise Parking Services (SCPS Indoor & Secure) provide the ultimate cost-effective cruise parking facility located at Southampton port next to Dock 20. We offer a swift park-and-ride experience with a complimentary shuttle transfer that takes you to all cruise port terminals within around 5 minutes traveling time. Our facility stands out from other cruise parking providers as we provide exclusive ‘indoor and secure’ parking, providing a safer alternative as your vehicle is placed within our securely locked compound with the added bonus of your car being returned nice and clean without any seagull residue. We provide you with peace of mind by logging mileage and taking photographic evidence of your vehicle upon arrival to ensure it returned to you in the same condition you left it. We guarantee that your car remains within our premises and have comprehensive car insurance to cover any unlikely event that your car could get damaged whilst we are manoeuvring it on-site. Book with us today, letting us keep your car safe whilst you cruise away.
Coordonnées de contact
Royaume-Uni
- southamptoncruiseparkingservices.co.uk
4,5
Excellent
785 avis
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Réponse de Southampton Cruise Parking Services
Thank you for your great review!
We’re really pleased to hear you found the service easy to use and had a fantastic experience with us. Your recommendation means a lot to the whole team.
We look forward to looking after you again on your next cruise.
— Southampton Cruise Parking Services 🚢
Having only booked parking and
Having only booked parking and. Not actually used it yet it’s very hard to comment . However the booking a parking place seems to have gone without a problem so all ok so far .
22 mars 2026
Réponse de Southampton Cruise Parking Services
Thank you for your review — we really appreciate you booking with us.
We’re pleased to hear the booking process was smooth and straightforward. We look forward to welcoming you on the day and making sure everything runs just as seamlessly for your drop-off and return.
If you have any questions before your trip, please don’t hesitate to get in touch — we’re always happy to help.
— Southampton Cruise Parking Services 🚢
ABSOLUTELY APPALLING
ABSOLUTELY APPALLING! SCRAPED OUR CAR AND THEN TRIED TO COVER THE DAMAGE USING PAINT WHICH DIDNT EVEN MATCH! DISHONEST STAFF WHO DIDNT EVEN TELL US! AM WAITING FOR MANAGER TO SEND PRE AND POST VIDEOS….. DO NOT AND NEVER USE SOUTHAMPTON CRUISE PARKING. CHAOS AT TERMINAL PICK UP AS WELL
11 avril 2026
Avis spontané
Réponse de Southampton Cruise Parking Services
We’re very sorry to read your comments and take any concerns about vehicle condition extremely seriously.
However, we must clarify the facts. When you collected your vehicle, our team followed standard procedure and asked you to inspect the car before leaving the premises. No damage was reported at that time.
You first contacted us 5 days after collection to raise this issue. As clearly stated in our Terms & Conditions — which are accepted at the time of booking — any damage must be reported immediately upon collection and before leaving the site. This allows us to investigate promptly while all evidence is available. Unfortunately, reporting this several days later makes it impossible for us to verify when or where the damage may have occurred.
With regard to footage, due to the high volume of vehicles we handle daily, recordings are only retained for a short, standard period and are automatically overwritten as part of our normal recording cycle. As a result, the relevant footage is no longer available.
We strongly refute any suggestion of dishonesty. We pride ourselves on operating a professional and transparent service, and where damage is reported correctly at the time of collection, we do fully investigate and resolve matters appropriately.
First time I’ve used this parking and…
First time I’ve used this parking and was very impressed, well organised, very quick dropping us to the ship and also on collecting us, car was out all ready to go can’t fault it 10/10
12 avril 2026
Réponse de Southampton Cruise Parking Services
Thank you for your great review!
We’re really pleased to hear that your first experience with us was such a positive one. It’s great to know everything ran smoothly, from a quick drop-off to having your car ready and waiting on your return.
Your 10/10 means a lot to the team — we look forward to welcoming you again on your next cruise.
— Southampton Cruise Parking Services 🚢
Cruise Parking Southampton
We started our cruise holiday by using Cruise Parking Southampton.
Directions were clear and we found the location easily. We metJag who arranged for our free transportation to our ship and reassured us that although our car was a Toyota Hybrid if we texted or called upon our return they would not only collect us from the ship but make sure our car was charged. It was very reassuring as Hybrids are notorious for running flat after 2 weeks.
The OUTSTANDING service was upon our unexpected delay in returning to Southampton.
My husband fractured his hip and we were offloaded in the Azores. I called Jag at Cruise Parking Southampton and informed him of our possible delay. I also asked his advice on having our car returned to Lancashire as our Travel Insurance would be flying us directly home.
I arranged for Compassionate return of our car through the AA but Jag at CPS was awoken several times in the middle of the night by the possibility that they were collecting our car. Jag then filmed the process and made sure I was aware of exactly what was happening.
The relief this gave me and the kindness of Jag at CPS was above and beyond what I could have expected and I am exceedingly grateful.
Ann Wilkins
31 mars 2026
Avis spontané
Very good and fast service
Very good and fast service. Nothing to waste time. I reckon for other passengers choose this place.
17 octobre 2025
Réponse de Southampton Cruise Parking Services
Thank you for your great review!
We’re really pleased to hear you found the service fast and efficient — that’s exactly what we aim for. Your recommendation means a lot to us.
We look forward to looking after you again on your next trip.
— Southampton Cruise Parking Services 🚢
From start to finish they provided an…
From start to finish they provided an excellent personal service. The instructions were very clear on whereto go and what to do. A professional and friendly service was provided with no waiting around, and help was given with luggage. I would confidently book with them again and can recommend using Southampton Cruise Parking.
19 mars 2026
Avis spontané
Réponse de Southampton Cruise Parking Services
hank you for your fantastic review — we really appreciate your kind words.
We’re delighted to hear that everything ran smoothly from start to finish and that you found our instructions clear and easy to follow. It’s great to know our team provided a friendly, efficient service and were on hand to help with your luggage.
Your recommendation means a lot to us, and we look forward to welcoming you again on your next cruise.
— Southampton Cruise Parking Services 🚢
Great service
I booked online and had a small issue with the website and I rang and they were very helpful and got me all booked in. Getting there was easy and the handover was swift. We were dropped to the boat and all very simple. Collecting went smoothly and car was ready for me to leave. Would certainly use again
23 mars 2026
Avis spontané
Réponse de Southampton Cruise Parking Services
Thank you for your great review!
We’re really pleased to hear our team could quickly help resolve your booking issue and get everything sorted for you. It’s great to know the whole process was smooth and straightforward, from arrival and drop-off to collection with your car ready to go.
We appreciate your kind words and look forward to welcoming you again on your next trip.
— Southampton Cruise Parking Services 🚢
A wonderful experience
From the initial booking process to the car pick up, the service and attention from Southampton Cruise Parking Services was perfect. After booking, I changed my car so rang to advise of the change. No automated answer machine, an actual person to speak to who was helpful and efficient. We booked two cars, arrived together, were taken with our luggage to the terminal by the lovely John and collected on our return by him too within just 10 minutes of texting. The instructions were simple to follow and John was super helpful. We travelled with elderly parents so it was refreshing to have such kindness. This company will now be my go to for any Southampton departures, it’s great to receive such good customer service and it is appreciated. Thank you.
31 mars 2026
Avis spontané
Réponse de Southampton Cruise Parking Services
Thank you for your wonderful review — we truly appreciate you taking the time to share your experience.
We’re delighted to hear everything went smoothly from booking through to collection, and that our team were able to assist quickly with your vehicle change. It’s especially great to know John made such a positive impression — we’ll be sure to pass on your kind words to him.
We always aim to provide a friendly, personal service, so it’s lovely to hear this made a difference, particularly when travelling with elderly family members.
Thank you again for your recommendation — we look forward to welcoming you back for your future Southampton departures.
— Southampton Cruise Parking Services 🚢
Great company
Great company. I'm glad I chose them for car parking at Southampton. Easy to find without driving through the local traffic and busy port parking. Booking in easy. Great and friendly communication.
Shuttle service spot on, and drivers friendly and knowledgeable. Will definitely use again.
23 mars 2026
Avis spontané
Excellent experience with the team from…
Excellent experience with the team from the intuitive booking process through to car drop, timely transfers and excellent communication.
Book with confidence.
Our “go to” company henceforth for Southampton cruise terminal departure.
14 mars 2026
Avis spontané
Great service very well organised.
7 février 2026
First class
We parked with Southampton cruise parking for the first time between February 28th - March 14th, the service we received was first rate, travelling to and from the port was quick and effortless and the staff were very friendly. We will definitely use them again.
14 mars 2026
Avis spontané
Have not left my car there yet but they…
Have not left my car there yet but they seem very caring and called me back when they said they would.
23 février 2026
This company is awful.
This company never confirmed my booking. I asked 4 times then they sent me a postcode ?????
I asked to cancel and they said I could not have a refund because it was more than 14 days since I booked. Well yes it was - I’d been waiting for a confirmation I never got. Emails and phone calls were not answered then eventually they were very rude.
Do not book with these people they are awful.
23 février 2026
Avis spontané
Réponse de Southampton Cruise Parking Services
Hi Katie,
Thank you for taking the time to leave a review.
We are concerned by your comments, as they do not reflect our booking or cancellation process at Southampton Cruise Parking Services Ltd.
Firstly, we believe you may be referring to a different company, as there are several businesses operating with similar names. We have no record matching the details described. We have requested further information privately so we can investigate properly.
For clarity:
• All booking confirmations are sent automatically at the time of booking to the email address provided.
• In cases where a customer cannot see their confirmation, it is usually located in the junk/spam folder.
• Our full address and postcode are clearly displayed on our website along on our confirmation letters
• we answer all our phone calls, its diverts and even answer out of hours in the evening . if we miss a call we always call bac.
Regarding cancellations, our policy is clearly stated in our Terms & Conditions:
Cancellations made more than 14 days before the scheduled travel date receive a full cash refund, less a £20 administration fee.
Cancellations made within 14 days of travel (but more than 48 hours before) receive a 50% refund issued as a voucher.
Cancellations within 48 hours of travel are non-refundable.
If a booking was made more than 14 days ago and travel is still more than 14 days away, a refund (minus the £20 admin fee) would absolutely apply.
We pride ourselves on professional customer service and clear communication, which is why we are keen to clarify this matter.
Katie, please contact us directly at:
support@southamptoncruiseparkingservices.co.uk
or call 023 8212 7049
We will gladly investigate and resolve this if the booking relates to us but we honestly believe its not us.
Process was as advertised
Process was as advertised. Friendly greeting on arrival. Mini bus driver very informative. Collection process was seamless and quick. Car had been kept undercover and was ready to go.
Would recommend
14 février 2026
Avis spontané
Brilliant service
Simple, straight forward parking, great service on the numerous times we have used them, fast service every time.
15 décembre 2025
Online booking
Online booking is really straightforward. Easy to follow instructions for parking, transfer etc and a good price.
23 janvier 2026
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