Southdownsinsurance Avis 

Very helpful and informative on the phone

Casey was very knowledgeable, clear and efficient, she resolved my issue very quickly

Looking over some of the good reviews, these seem to be written from people who haven’t made a claim. The process was easy to buy the insurance, I’ve phoned them a couple of times and got through straight away. However, I want to make a claim. And this is where it starts going down hill. You are sent through to an AXA portal. I have entered my details and they cannot verify them. So I phoned AXA, all details correct. They are not sure why I cannot access the AXA portal. So I phoned Southdowns and they confirmed all details are correct. While I was on the phone I asked them where is the AXA call centre based. Mexico!!! There’s the problem, the line is not great, hard to understand. I had to phone them back in the hope to get someone else because I couldn't tell what he was saying. My annual insurance is due and I’m not renewing it. I have no hope for my claim after reading over reviews. I will take out my next insurance where there claims call centre is in the UK

Cheaper insurance cover with underlying health history, easy to do and covered straight away.

Easy to buy via topcashback

Great customer service, Southdown are very reasonable with there prices, im happy with them, they helped me when I had to claim whilst I was abroad, helped me step by step. I recommend southdown and I will continue being a customer. Thanx again southdown.

Really easy to sort a new policy this is my second year great prices and straight forward I would reccomend to anyone to try southdown before other company's. Thankyou for another years policy.

Great experience and fantastic customer service! Very pleased, I've been using their services for 3 years now!

Very helpful, easy to get through to on the pone

Easy online value for money

Friendly, knowledgeable, helpful, patient person I spoke with

Excellent service

Quick, easy and straight forward to get the level of cover required.

Excellent service prices increased but probably the market

Easy renewal of policy. Efficient customer service & competitive price

Very helpful and patient, sorted out my policy changes and renewal no fuss

Easy site clear directions to follow used previously and will continue to do in future

Really helpful advisor who took me through a complex upgrade to my insurance needed for medical conditions in a helpful way that made it easy and felt supportive. Identified the best deal possible for the level of cover I was seeking.

Been with the company now for a few years and always easy to talk to and get fair quote. Fingers crossed as of yet not needed to make a claim and that's the real deal to how they operate but I'm confident and hopeful with the way they communicate they will handle themselves honestly.

My daughter got ill whilst on our holiday - we did everything asked for by the insurance company- receipts from the hospital, Dr notes, receipts of medicines, they asked for proof that we were actually where we said we were - we supplies all boardingpasses and tickets, then they asked for NHS records - the records on the NHS app is not enough- they requested full medical history which proved difficult as my daughter is at Uni and have changed Dr.. in the end we gave up - it feels like a scam - this was a completely legitimate claim, we wasted time calling them, emailing all the documents but the insurance company it to complicated with the full medical history being so difficult to get.
If you want to feel like you are safely insured when on holiday - stay away from this company.