Southwood Christmas Shop Avis 

385
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Bought some Christmas decorations and pieces of Lemax for my Christmas village. Have bought from Southwood Garden Centre/Christmas Shop online previously and always go back as I know I will get an out... Voir plus

Noté 5 sur 5 étoiles

I wanted some Coca cola Christmas decorations to add to my collection, however, I couldn't find anything until now. I was disappointed with the package of the product, but the cola can bubbles are nic... Voir plus

Noté 5 sur 5 étoiles

Easy to navigate the website and find exactly what you need. Ordering is very easy and delivery service is very quick. Will definitely be ordering from here again and will recommend to friends and fam... Voir plus

Noté 5 sur 5 étoiles

Early Christmas shopping as I missed on this item last year. It was a good price and delivery was perfect- not left on a doorstep and actually rang the doorbell. The item is lovely and it was good tha... Voir plus

À propos de l'entreprise

  1. Magasin de décorations de Noël
  2. Magasin de design et de décor intérieur

Écrit par l'entreprise

We are a small family run business specialising in Christmas! We stock an extensive array of festive items; from lights, to fibre-optic Christmas trees, baubles to santa hats, to suit every home big or small, making it your one-stop Christmas destination. We offer nationwide delivery on our products including express delivery options.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

385 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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4,9

Tous les avis

(385)

129 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I don't usually leave reviews but this…

I don't usually leave reviews but this shop definitely deserves one. I went to The Range, B&M I could not find what I wanted, and found this shop online. It had all the candy cane decorations and it was just what I wanted. The quality is amazing. Superfast delivery received in 2 days. They also take care of their packing. I will definitely recommend this shop over any for Christmas decorations at reasonably good prices. If I lived close by I would be visiting.but I will for sure buy from you again.

17 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent service and very quick delivery

Delighted with the Large Moose Head wall decoration, which is both beautiful and reasonably priced! It is splendid. Found the company very helpful and quick to respond. They immediately apologised and sent the ears which were accidentally omitted from the rest of the parcel. Thoroughly recommend this company.

24 octobre 2025
Avis spontané
Noté 1 sur 5 étoiles

Poor Customer Service & Stock Mgt

Ordered a number of autumn items online and was excited to receive. I then received an incoherent voice mail late on a Sunday afternoon advising me that there were stock issues. I then got an email to say my whole order had been cancelled without even as much as a "sorry/we apologise". I understand that mistakes happen but an apology was the least I expected with maybe a 10% off your next order (or something similar) to recognise the inconvenience. They have some lovely items but obviously have issues with stock management/online inventory and customer service is very poor- for this reason I wouldn't recommend or consider purchasing again.

28 octobre 2025
Avis spontané
Logo de Southwood Christmas Shop

Réponse de Southwood Christmas Shop

Good evening,

Thank you for taking the time to leave us a review.

I am very sorry for the disappointment caused with your order from our website. We are a small family run business and am very sorry that we let you down with your order.

I’ve had a look into this for you and sadly two of the items in your order when our team located them in our shop were badly damaged. So they gave you a call to let you know and to ask if you would like to proceed with your order. We didn’t receive a call back from you so after 48 hours we cancelled and refunded the order. With them being for Halloween items we thought that this would be best as didn’t think you would want them after Halloween.

I hope this helps explain what happened. We would really appreciate if you would consider changing your review. As a small family run business bad review really effect us online.

Best wishes,
George Jones

Noté 5 sur 5 étoiles

Wonderful variety of Christmas…

Wonderful variety of Christmas decorations....delivery was very fast...items packaged well...
Extremely pleased with the quality of items I ordered...so much so that I ordered more !! Will definitely be shopping here again...

4 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Fabulous Customer Service

I ordered two items, they arrived promptly & well packaged. Sadly one item was incomplete/damaged - I emailed with images & this shop acted immediately; they offered a replacement or a refund, I needed two identical items, they sent my replacement immediately, I now have two perfect items. What superb efficient Customer Service. Thank you.

24 octobre 2025
Noté 5 sur 5 étoiles

Excellent Customer Service

The order was fulfilled very fast indeed. There was a slight problem with one of item but "George" sorted this very quickly, same day. The new item arrived one day later.
The Southwood Christmas Shop is excellent, extensive stock and the staff seem to take a real interest in good customer service.

15 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great experience

The quality of items is so good. The choice of items so many. The service this company gives is a 100%. I had an issue and it was resolved quickly and with care. Items are packaged to a high standard. Will return and would recommend. I'm making a Christmas village and the items are well made and so many choices. Prices are great too. So thankyou.

3 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

New to shopping with Southwood

I am new to shopping with Southwood. It's been great finding a company happy to ship items to a rural area without any fuss. Parcels are well packaged. Items are as described. There is a big selection which is great.

14 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Brilliant Service

This was my first purchase and I am so pleased with the things I bought. Can’t believe how quickly they arrived and how carefully everything was packaged.

7 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

I have just discovered Southwood…

I have just discovered Southwood Christmas Shop, and I was so very pleased with my order it was great quality, and the prices were amazing and they have a fantastic stock of Christmas items. Will be my first choice for Christmas stuff from now on. Well done Southwood Christmas Shop its a ten from me.

14 octobre 2025
Avis spontané

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