Sovely Avis 

Disingenuous customer service. Got emails that they "want to make this right." They only acknowledged that they had already canceled the subscription I never requested. There is no web-based ability to just cancel the subscription. You have to message them and they come back days later trying to keep you. This goes on back and forth, seemingly forever.

Terrible customer service. No refund. No response.

I originally ordered Sovely laundry sheets without realising I'd signed up for a recurring subscription. When I discovered this, I tried to cancel through their website but couldn't, so I contacted customer service and explicitly requested that my subscription be cancelled and no further payments taken.

Imagine my surprise when, the following month, I received another order notification. I contacted Sovely within 45 minutes, explaining that I'd already cancelled and requesting a refund. I was told the order couldn't be cancelled and was directed back to their website to cancel my subscription.

What followed was an unnecessarily frustrating process involving at least half a dozen pages, repeatedly declining offers and confirming that yes, I really did want to cancel. I'm now hoping that's finally the end of it.

As for the laundry sheets themselves, they're nothing special. Certainly nothing that justifies the amount of hassle I've had trying to stop unwanted repeat orders.

An extremely disappointing experience, and not a company I'd recommend.

1. Upon ordering, it automatically starts with a 4 pack so I selected the 1 pack option and the site charged me for both a 4-pack and 1-pack. I immediately contacted them to dispute and they claimed they cannot stop order once started.
2. I received all packs-hence the 1 star. The sheets themselves smell like old fragrance. I had 5 packs so I did use them on two washes and though the laundry smelled better than the actual sheets, there was also a musty smell as well as a stiffness added to the clothes
3. I immediately email to start return process (within 15 days of product receipt)
4. On the same day, they notify me of their receipt of my next order! I send an email to fight another charge and they reply that it is because I selected a subscription.
5. Multiple emails later, they never respond to my request to return first order always bringing up my 2nd order subscription.
6. I cancel my subscription/account and continue to email them
7. They email that there is nothing to be done because I already stopped by subscription!!!!
THE WORST COMPANY ETHICS AND CUSTOMER SERVICE I'VE DEALT WITH IN YEARS!!!
Do NOT interact with this company

Sheets made a horrible weird fungus grow in my dishwasher. Asked for a refund in the 30 days. Company avoided responding and started charging me for a monthly subscription instead. Canelation on website doesnt work. I never signed up for that. Charging me for the 4 pack every month so thats 240 sheets per month thats enough for 6 months! Had to cancel my credit card. So angry. Thanks for all the time wasted and the product that doesn't work. So inconvienient dont touch with a barge pole.

I placed an order for these sheets, used them and they seem to work well.
I was happy with them till a few weeks later I received another order which I did not request.
With no customer service number, I have written them four times now notifying them and asking how to return. So far, not even a confirmation that they e received my request. Completely ghosted.
Now after checking, I guess I'm not the only one...
I'd recommend using any other company for laundry sheets.
Thank you

Do NOT buy! They make you have a subscription then I went into my account and clicked the Cancel Subscription button and it does nothing! So I emailed customer service on Sept 15th. 10 emails and 7 days later and they still refuse to cancel my subscription and just sent another order!! Bad company!

DO NOT ORDER! I can't cancel!

I have sent multiple complaints -- No Response I am cancelling my subscription and will have my bank block them.

I saw an ad for detergent sheets for the clothes washer. As I began the order process, they kept offering more discounts for more of the product I needed. It had a 30-day money-back guarantee, so I thought it would be fine.

The package arrived with everything I had purchased, and I started using the sheets and found them okay—just adequate, not nearly as good as the ones they replaced. I thought, "I should return these for a money-back guarantee." That's when the chaos started. Next thing I know, I'm getting another batch of these things, the same quantity I ordered the first time, just barely 30 days later.

I soon discovered I had been unwittingly enrolled in a subscription plan and hadn't been notified in advance of the next shipment. I contacted the company and told them to cancel the shipments and return my money.

They would not. They told me I'd have to return the product to China, even though they shipped from a Florida address. I went to their website and saw that they have U.S. offices, but they still insisted I ship it back to China for a refund.

This company has engaged in deceptive practices with consumers, and I believe they should be shut down. I would never advise buying a product from this company because, before you know it, you can't get your money back, you can't cancel a subscription, and you can't return the product.

Please avoid this company at all costs.

They advertise how their product is natural and uses enzymes to clean fabric like no other!
It’s junk. I didn’t need to try it to know the chemical unnatural scent told the whole story!
When I asked to have my money refunded the offered 15%! That or pay for shipping back to China! Not even an offer to send a scent-free!
BS. Please don’t fall for it!

I am furious. I immediately asked to cancel the order because despite a promised discount the price at checkout was $ 49.90 for laundry sheets! It was supposed to be less than $ 15. According to the website if you ask to cancel a one time order within 2 hours it can be cancelled. But I was not given that option, just told it cannot be cancelled. It took 2+ weeks for the items to arrive, so what the bleep was so hard to cancel? Today another order was placed with NO announcement that a subscription order is about to be fulfilled, so no ability to cancel in advance. There was NO mention of a subscription in the ad I responded to and now they have IMHO stolen another $ 49.90. i have contacted again and we shall see, but this is now costing me twice in shipping fees back to them for something I never wanted to receive. BAD BUSINESS PRACTICES ALL ROUND. I could not find an option to leave a review on their site, nor see any of the 300+ reviews they brag about. When the first order arrived I was knocked over by the strong unpleasant odor. I hope this prevents someone else having a stressfull, horrible, and costly experience with this company.

Auto subscribe is sneaky. I was charged for auto shipment eventhough I did not want a recurring purchase. I am in the process of trying to cancel the auto subscribe I never asked for, so I can not be charged another $54.00. Even IF the laundry sheets are incredible, this way of treating the customer is a big enough turn off that I will never buy from Sovely again.

I got an email saying I had ordered a second package of sheets though I had hardly used any of the first. I contacted them and they said I had selected a subsciption when I first ordered though I did not. The sheets don't do a very good job cleaning my clothes.

Terrible - avoid. They sent the wrong product then charged again a month later. I did not sign up for a subscription. Not even sure how to cancel.

I tried this product but was infuriated when I got billed again a month later. They sign you up for a subscription without your consent. Looking again there are words in the fine print but very hidden and never say subscription.
This is EVIL and not trustworthy. When I wrote to support they said something clever about people missing the detail, but still didn't say how I could cancel.