Spa Motors (Mid Wales) Limited - Brecon Avis 

Sales man lewis very pleasant ,very helpfull good price and good after sales service.

"Spa Motors are proud to present this lovely example." I went to view and test drive a 1.6 VW Golf SE - MK68 WTE. It was advertised at £16,990 with 35,783 miles on the clock. At this top price I was expecting the car to be exceptional. Disappointingly that was not the case. There were a number of paintwork/bodywork issues all around the vehicle, the front numberplate was cracked, the trim on the front valance was damaged and the underside was damaged/scraped. The interior had not been throughly valeted, dirt was still evident on the upholstery, dashboard, switches, plastic trim and gear selector. The lack of attention to detail in the presentation felt sloppy and unprofessional. When I turned on the ignition the service light and 'replace key battery' light came on. The salesman said the car was an ex-lease hire vehicle. In my experience this is something to be cautious about as lease hire owners can take less care of their vehicles. The car drove well enough on the test drive. I asked to see the service history. The last and only time this vehicle has any record of being serviced is at 8,100 miles. There are no invoices to prove it has been serviced since, either by VW, or an independent garage. This seems strange and unusual as, in my experience, lease hire contracts require the lessee to maintain the vehicle as per the manufacture's service schedule. To me the lack of service records on a car of this age/mileage is a major red flag and does not qualify the vehicle for the top dollar price being asked. The salesman appeared indifferent and was unforthcoming on the issues I raised and stated rather bluntly that Spa Motors do not do discounts on the advertised price. When I pointed out the obvious shortcomings he said he could speak to his boss. The trade valuation for this year and model of Golf SE is around £14,250. In my opinion the forecourt price and marketing of this car was neither appropriate, nor transparent. The marketing did not mention the lack of any service record from 8000 to 35,000 miles and the price did not reflect it. Without manufacturer's scheduled servicing the wear and tear on mechanical parts will have a major and costly impact on the life and durability of a vehicle. For this reason no service record obviously devalues a car. These issues were undisclosed by Spa Motors who knew the facts, which could catch out inexperienced/unsuspecting buyers who are not technically minded and unaware of the critical importance and value of a documented service history. Good faith is required when spending a significant amount on a secondhand car. Unfortunately on this occasion Spa Motors did not inspire confidence.

P.S. Since writing my review yesterday I have today purchased a VW Golf 1.6 TDI SE a year younger than the car I viewed and test drove at Spa Motors. The car I have bought is from a VW approved used vehicle dealership, it has extended two year warranty and roadside assistance with two free future services at any VW or VW approved garage. The vehicle has a couple of thousand more miles on the clock but with a full VW service history and has 'Adaptive Cruise' control. The immaculate paintwork has been sprayed with a dirt resistant coating and the seats are treated with a stain resistant product. It literally looks brand new. All this for £16,300, just under £700 cheaper than the Golf Spa Motors tried to sell me for £16,990, which was poorly prepared, had bodywork defects, without any service history documentation and all the uncertainty with future reliablity, maitenance costs and durability. I hope you find my review helpful in highlighting possible pitfalls when buying secondhand cars.

Only 4 stars because you missed to spray the one back wheel. Should be 4.5 stars apart from that car turned out to a very high standard

Fantastic service and great truck. Went above board to accommodate

Very helpful and efficient; thanks.

No high pressure sales tactics, test drove the car on my own which was great, fair price on my trade in car and the car we bought was immaculately presented.
Friendly staff and good to deal with a local business which I feel is important in the current climate.

I think you should have out of 10 stars, not 5 stars. This garage is the best out there!
Exchanged a discovery for a different discovery with less mileage recently. Had a damaged tyre last week with a huge nail in. Other tyre garage locally said "make an appointment, we're too busy today". So went to Spa who ordered a tyre for the next day and it was sorted in minutes.

Previously, they had serviced, fixed issues on another car, all so reasonably and so quickly.

We had another small issue with a valve yesterday. Within 24 hours of dropping it off, I was taken back home then discovery fixed and dropped back off to our house and no charge.

I know it was under warranty but even so, super impressed with their incredible staff and service, made to feel really important. 10 out of 10 for Spa Motors, esp. Darren.

Collect our new Ford ranger this week
Cameron has been super. We asked for a hard tip cover and tow bar and both we fitted ready for our hand over
Extremely satisfied with the service for all at SPA

Dealing with Jake at Spa Motors was a fantastic experience. The whole process was very smooth even with travelling to Brecon from London. Would highly recommend and will be using them in the future. 5/5 and thank you to the team for a great car.

Despite a few "hiccups", I was very pleased with my experience. I was kept informed at all times and not given unrealistic dates. Only one thing, I forgot to ask where the fuel tank release was!!

Bought my new [to me] car from Spa Motors today, a seamless enjoyable transaction rarely found from garages nowadays.
The salesman [Jake] was honest and helpful from inquiry to sale, and didn't shy away from any questions at all. Detailed pictures and video helped me choose.
I would not hesitate to buy from these guys again, and you just know that if there are any problems - which can happen - they will deal with it.
Buy with confidence.

We bought our Mitsubishi L200 from Jake Herdman at Spa motors. The process was simple and straightforward, nothing was to much trouble for Jake.
We are very happy with the truck and the after care service has been first class, we will be back when we need another.

Great customer service from start to finish. Lewis delivered on everything he promised and even fitted some locking wheel nuts when I picked up the vehicle I purchased

Lewis was brilliant! Would recommend them to anyone!

Brilliant company to buy from. Decided to buy the first truck I seen. Lewis was always in touch keeping me updated with what was happening and they made the vehicle ready a lot quicker than originally planned. Will definitely recommend this dealer and the salesman

Jake at Spa Motors made my experience of searching for my works jeep very easy and hassle free. Jake showed professionalism throughout and I will be 100% using them again in the future.

Easy and great to deal with.
Jake stayed in touch the whole time as we where back and forth choosing which route to take and what company offered the best for us. The Spar Motors did exactly that with Jake a friendly face to help us through the process. Thank you Jake.

I inquired about a car that was for sale and asked if I could view and test drive.
I personally part ex-ed my car and the valuation process was easy, they came back with figure which I accepted.
The response to any message was quick and they were very understanding with booking me in for a day which suited me best.

I was greeted by Jake who was very professional, welcoming and easy to get along with.
The buying process didn’t take long, I just had to wait for an alloy refurb which I knew about before purchasing and Jake kept me updated with everything going on with the vehicle. He even asked for some favours to get the car ready faster as I was without a vehicle for a day or two.
When the car was ready to collect Jake was brilliant and went through taxing the vehicle with me and all the formal documentation was finalised.
He also came out and went through all the buttons on the dash board with me before I left to make sure I wasn’t so clueless.

I would highly recommend anyone looking for a vehicle to do business with Spa motors as they are great.

So simple, easy and great staff.