My new puppy messed up my balcony with lots of poop and the cleaning team did a good job of cleaning it all. However, I didn’t really see the attention to detail in cleaning other parts of the house a... Voir plus
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Lisez les avis des autres
The deep cleaning team had a daunting task, to dust 4000 books and their shelves, then clean the T2. They were very friendly and explained everything well. We would give 5 stars, but noticed afterward... Voir plus
L'entreprise a répondu
Hi there! It's going to be an honest positive review since I have absolutely no complaints: 1. The cleaners arrived on time, even earlier a bit which is a rare approach these days; 2. I had a few... Voir plus
L'entreprise a répondu
I got my apartment deep cleaned after I just moved in. Initially, it was dirty and unlivable. However, now the apartment is clean and I'm very satisfied. The cleaning professional was very friend... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service de ménage
- aussi dans
- Entreprise de nettoyage de vitres
- Service de ménage à domicile
- Service de ménage professionnel
Écrit par l'entreprise
Book online a background-checked, professional cleaner for your home or office in Portugal within 60 seconds. Thousands of happy customers since 2016. 100% Satisfaction Guarantee. SPIC AND SPAN. Home & Office Cleaning is an online marketplace matching private and commercial customers with experienced cleaners in Germany, France, Poland, Portugal Luxembourg, Austria, and Sweden.
Coordonnées de contact
Sepapaja 6, 15551, Tallinn, Estonie
- +351 308 804 123
- info@spicandspan.pt
- spicandspan.pt
4,4
Excellent
246 avis
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A répondu à 100 % de ses avis négatifs
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Poor customer service
Tried to book a clean, despite sending over the Google PIN of the location, Anne tells me (in her opinion) the address does not exist (because it clearly does according to Ctt, Google and everyone else) and cancelled my last minute booking so I could not even make payment. When I pointed out that the address is on Google maps, Anne just stopped responding. A service that is supposed to make life easier and minimise stress does the opposite.
24 mars 2025
Avis spontané
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for the review.
We did not say the address doesn't exist; we mentioned that the full address, including the door number, doesn't appear on Google Maps. This means the cleaner will not be able to find it. Our screenshot shows the result when we enter the complete location.
Simply displaying "the street name " does not help in this case.
We are here to assist, but it won't be possible without a valid link directly to the customer's house.
Thank you for understanding
Trustworthy
The cleaner arrived on time, was pleasant and did a good and thorough cleaning job. The payment method worked. So we will use them again.
What we found strange is that they don’t clean things inside like ovens or make the beds. You might get that service but only by paying extra.
6 mars 2025
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for your kind review! We're glad to hear that the cleaner arrived on time, was pleasant, and did a thorough job. We appreciate your feedback.
Regarding your comment about ovens and making the beds, we want to clarify that these tasks can certainly be included in the service at no extra charge—you just need to let us know in advance, and we’ll be happy to take care of them for you!
In the booking form you have the option to select it in the tasks as well.
Looking forward to serving you again soon!
I NEEDED TO CLEAN AFTER THE CLEANER…
I NEEDED TO CLEAN AFTER THE CLEANER LEFT, THE WINDOWS, THE CORNERS, THE BATH, ETC
24 février 2025
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
We're sorry to hear about your experience. We will be reaching out to you shortly to discuss this further and find a resolution. Thank you for your feedback.
Fantastic
Very friendly team of cleaners, polite, respectful and did a superb job! Highly recommend.
5 février 2025
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for your wonderful feedback! :)
We look forward to assisting you again in the future.
Best regards,
Booked again!
The 3 cleaners arrived promptly and were friendly. They deep-cleaned our house for 5 hours in preparation for a party. I noticed a couple of things that were missed, specifically the chrome faucet and part of the shower door. I found a couple of “dust bunnies” left behind as well. However, none of those things have dissuaded us from booking them to come and clean again.
29 janvier 2025
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you so much for your thoughtful review! We truly appreciate your feedback.
We're grateful for your continued trust in us and are looking forward to delivering a 5-star experience for you next time. If there's anything specific you'd like us to focus on, please don’t hesitate to let us know.
Thanks again, and we can’t wait to help again :)
Manuela was on time and cleaned my apt…
Manuela was on time and cleaned my apt exceptionally. She was super sweet and will 100% use her again!
31 janvier 2025
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for your wonderful feedback! We're so glad to hear that Manuela was able to clean your apartment to your satisfaction and that you found her to be sweet and professional. We’ll be sure to pass along your kind words to her!
We look forward to having Manuela clean for you again soon—thanks again for choosing us!
Sonia is always on time
Sonia is always on time, and very helpful with any special cleaning that needs to be done. Since I don't speak Portuguese, we communicate by the translation Apps on our phones.
30 janvier 2025
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for your kind words! We're so glad to hear that Sonia has been helpful and reliable. We look forward to continuing to assist you! :)
Paolo and Lilliana are a superb team
Paolo and Lilliana are a superb team. They are fast and thorough in soaping and cleaning all the glass windows and doors, shower glass doors and my glassed balcony. I am very thankful to them for their speedy and thorough quality of work and impressive work attitude. Would recommend them to anyone who cares about details and speed.
18 janvier 2025
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you so much for your kind words! We're thrilled to hear that Paolo and Lilliana. We greatly appreciate your recommendation and look forward to serving you again in the future!
Fine altogether. The cleaner was very friendly and…
The cleaner was very friendly and sweet. She was a half hour early and we were still getting ready so would have been great if she was at the actual time and she had 4 hours to clean a not very big 60-65 sqm unit and did a decent job. In that time I feel a more thorough job could have been done but all in all was pretty good.
11 janvier 2025
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for your feedback! We're glad to hear that you found the cleaner friendly and sweet. We apologize for the early arrival and understand how that could be inconvenient. We also appreciate your comments on the cleaning time. We'll certainly take your feedback into account to improve in the future. We’re glad you were generally happy with the job done and look forward to serving you again!
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for your kind review! We're glad you were happy with the cleaning and found our support helpful.
If you need anything, feel free to reach out. We hope to assist you again soon!
Overall things were good and I would…
Overall things were good and I would use this service again. I took off a star because they were 30 minutes late but I was still charged for the full hour.
14 décembre 2024
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for your feedback! We're glad to hear that overall, you were satisfied with the service and would use us again.
We understand your concern about the timing. However as we were informed while the cleaner did arrive 30 minutes late, they stayed for the entire duration of the booked service to ensure all tasks were completed as planned.
Please do not hesiatet to contact us in case of questions or concerns
We value your input and look forward to serving you again in the future!
Cleaner did a fantastic job
Cleaner did a fantastic job! Was on time and professional.
10 décembre 2024
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for your kind words! We’re thrilled to hear you were pleased with the cleaner’s punctuality and professionalism. We look forward to serving you again!
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
After reviewing our records, we were unable to find any emails or calls related to coordination or a late arrival. It seems that no communication was received from your side before or after the service to address this issue.
We always strive to deliver timely and reliable service, and we regret that this was not your experience. If you have additional details to share, please reach out to us directly at info@spicandspan.net so we can better understand the situation and ensure it doesn’t happen again. Your feedback is valuable and helps us improve.
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for your kind feedback! We hope to assist you again in the future! :)
I liked how easy it is to order
I liked how easy it is to order, liked the cleaning lady
5 novembre 2024
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for sharing your experience with us! We’re so glad to hear that you found the ordering process straightforward and that you enjoyed working with the cleaning professional.
We look forward to serving you again in the future!
Warm regards,
Great value and an impressive team
The cleaning team showed up right on time. They were amazing. Very organized in their work and at the end of the time the place truly was very, very clean and fresh. I was truly pleased with this team's hard work and the very fair costs for this service.
9 novembre 2024
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you so much for sharing your experience! We’re delighted to hear that the cleaning team arrived on time and that their organized and thorough work made such a positive impression. It’s great to know that you were pleased with both the results and the value of the service.
Your feedback means a lot to us, and we’ll be sure to share your kind words with the team. We look forward to the opportunity to assist you again in the future!
Warm regards,
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for your positive feedback! We’re glad to hear that Suzana was punctual and efficient. We appreciate your support we will forward the feedback to the team :)
The cleaning was very thorough
The cleaning was very thorough. Customer service was responsive. Thank you for an all-around good experience.
26 octobre 2024
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for your wonderful feedback! We’re thrilled to hear that you had a thorough cleaning and that our customer service met your expectations.
Your satisfaction means a lot to us, and we look forward to serving you again soon!
Best regards,
Antonio's team is excellent!
Antonio's team is excellent.
The apartment is always very clean and they pay attention to details, which is very important to us.
We have been working together for six months in Lisbon and Antonio himself is very helpful and flexible. We look forward to continuing our good cooperation. Silvio
4 octobre 2024
Avis spontané
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for your wonderful review! We're delighted to hear that Antonio's team has consistently met your expectations and that their attention to detail has made a positive impact. It's great to know that Antonio's flexibility and support have contributed to your satisfaction. We also look forward to continuing our excellent cooperation!
Best regards,
The 2 girls were very hard working and…
The 2 girls were very hard working and worked hard at a great pace. They never stopped until they had completed the work.
29 septembre 2024
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for your feedback! We’re glad to hear the cleaners worked hard and efficiently to complete the job. We appreciate your kind words!
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