Spicerhaart Avis 

I dealt with Natalie (Senior Property Manager - Brixton Property Management Hub) regarding an accounts query. Whilst I was hoping to get through to another one of her colleagues, Natalie gave me 15 minutes of her time over the phone and promptly followed up with an email as promised. Whilst the matter has still not been resolved, Natalie provided friendly, clear and timely communication while she referred us to the correct colleagues in accounts to assist.

Bunch of incompetent cowboys. AVOID! Had no idea that a property they were letting out was already let agreed with a competitor. After I had pointed this out to them I was told to hang around and wait to see if I could view the property. I'd then got in contact with the competitor to get the answers that spicerhaart still didn't know. Then was told I was abusive when I called to question how I could know more about a property than they do. Obviously didn't like being made to look stupid. An embarrassment of a company and totally incompetent. Also shows I'm not the only one when reading other comments. Hopefully the renters rights bill and more regulation on this industry will put cowboys like this out of business

Haart was management agent when we moved into our flat in Guildford in September 2023. In 30+ years of working with UK-based companies Haart ranks as one of the worst, by any metric. Landlord eventually picked another local management agent and on the whole they have been very good.

I rented through Spicerhaart :( just awful.
when I turned up on day 1:
gardens overgrown
all the drains blocked
toilet not fixed to floor, poo shot accross the floor
only 30% of the electric sockets worked
live wires hanging down from several places
houses electrics was not earthed
the lovely double garage didnt even have a roof
deficient boiler in the attic flooded boiling water in the lounge when i light the open fire place it was heating the boiler and the boiler did not have a cut of so hotter and hotter until it explodes
no water pressure
no heating! still today 23rd of may till now advertised as newly installed heating lol
1st day here the haart electrician turned up and said i should not be in the property as he hadnt signed it off and couldnt because there was months of work to do to get to standard
and on and on it has gone. The staff are livid, angry, unresponsive. they ignore calls and emails including complaints they just treat you as a nuisance its unreal! now for any supporting pictures or proof im being 100% truthful please feel free to contact me
for irrevocable evidence photos etc not 1 lied told.

still considering to rent or sell through these guys, email me
william goodwin
Ipswich

I wish I could give them 0 star, where to begin as a landlord, do not believe anything they say verbally, get everything in writing, they change the terms midway of the contract, they do not respond on time, they try and avoid answering calls if it's a difficult conversation, now they are ripping me off with termination penalty more than what was agreed within the contract, plus they are holding the balance due to me after the termination fee, I am taking them to court shortly for my rent due. If you are landlord please look elsewhere, or look online free estate agents and do it yourself.

I have had a very positive experience with Dee Manoochehri (SH Land and New Homes - Icon Burnt Oak). She was very knowledgeable, professional and proactive and worked hard to help me complete my purchase in a short timeframe. When I came for a viewing she was very generous with her time and explained the process in detail to me. What also stood out to me was her authenticity and down to earth manner (unlike the usual glib salespeople!) Dee has also been responsive to my (many!) questions and she’s been a great point of contact for everyone in our building.

I had a poor experience with Spicer heart from start to finish. Initially excited to work with them, their response time became decreasingly more inept. Every time I contacted them, I spoke with another person. Still after almost a month of being in contact with them, I have not received a straight answer on my query.

AVOID! The Google reviews and ratings for this company are false. FJ Lord is part of Spicer Haart and they're an awful, deplorable company. Both with regards to tenants and landlords. I urge people to review TrustPilot for an accurate review of this company, the useless staff and their criminal practices.
The property manager Lily Porter is beyond useless, they do not escalate complaints, they withhold rents and funds, they charge astronomical fees and do not provide in any way a good service. Nicholas, the branch manager is not better and Annette Cummings, the overall property managers manager is terrible.
Please, save yourself the heartache, and AVOID Spicer Heart, and particularly the Felicity J Lord Greenwich Lettings office.

One of the worse management, nothing gets done without complaining about the service. Their excuse is always short of staff, I am landlord and service you pay for you get the bare minimum just collect you rental.

Outstanding service received from Spicerhaart company. Ms Dee Manoochehri, the Sales Representative is an amazing person who offered me prompt support every time through the process! She always responded my emails and help me with all the issues.
I am really happy that I met her and I am very grateful for her help and advice.
She helped me to make my dream come true.
Couldn’t recommended her enough! 5 star service received from Dee. You are an angel with a big heart who really like to help peoples. Thank you. Cristina E🌹

Ka Wong is a great talent specialist from Spicerhaart.
Interestingly, he talked me through recruitment procedures and explained me thoroughly about the company and its expectation.
He is detailed oriented and has good knowledge about the company.
His customer service and people skills is outstanding.

Suffered racist abuse from the Property Management team on a daily basis whilst working in their office. Was finally conspired against and eased out on completely false allegations merely for raising concerns and proposals to change inefficient and ineffectual processes deeply affecting our clients. Was promised an 'investigation' which has not been executed and ever since senior management have been ignoring my complaints and correspondence.

Well let’s begin with the background. We have used this company for the last 6 years. They are completely invisible when you try to call head office the number doesn’t take incoming calls you get put through to a concierge team. We received very poor service the only time we had calls was to put our rent up to our tenant. When we said that we didn’t want to do that they stopped corresponding. The only reason this company wants more rent is higher commission!!! We have now paid £750 to disengage your services yet you still send letters to our tenant saying he is in arrears. Also you have not returned the deposit toTDS. You are causing our tenant extreme stress as he has never not paid his rent. We asked for our keys to be returned but was told you didn’t have them. Funny thing is part of you taking over our property you requested keys. Your company never responded to our email or phone calls this has been going on for months now. Our next move is legal.

Very professional Property Management Team.
Mr. Matthew Cooper (Haart's management team Milton Keynes), response well to customer's request and release the tenancy deposit promptly.
Trustful with customer comes first manner. Highly recommended Haart's to all potential tenants. Once more Thank you Matthew. ❤

May I also take this opportunity to thank the Milton Keynes Lettings team Mr Thomas George and Miss Chloay Grant's hard work.🙏

Many thanks,
Carpi Wong💌

Like others I wish there was a zero rating...
Took over a local estate agents some time ago and they have now gone from having one of the best reputations to one of the worst. Made so many mistakes, admitted them but have not rectified any of them nearly a year on!!

Not possible to give 0 stars unfortunately.
This is the worst company I worked for and wouldn’t recommend it to anyone.
Besides treating staff like numbers there is also a threatening attitude after you leave this company. You also get blackmailed if you don’t do what is asked.
Not sure if the owners know but it would be nice to give them heads up.

Not sure where to start, there are so many things that were poor. No inventory on move in. Tried to pressure me to take the lease a week after seeing the property. Charged a deductible deposit to hold the property and then forgot about it and tried to make me pay the full amount. Issues within the property ignored, not attended to. Don't answer the phone or emails. Don't acknowledge receipt of maintenance issues. Have to contact multiple times to get feedback. Just fob you off with "waiting to hear back from the landlord". Heating off more often that it was on. Agent showed no sympathy or attempts to get this rectified. Contradictory statements from the owner, such as "they never told us you have given notice". I have rented for many years with many different agents and this is the WORST I have come across.

Copy of email sent to agents
I refer to the 'full management' agreement I have with respect to my apartment at ( details provided to agent)
Following the departure of the last tenant I asked the property manager to report on the condition of the property. 
I was informed that it was left in a clean and tidy condition although there was some black mould that required treating and that the glass oven hob had been broken (but that money had been retained to pay for its replacement)
I subsequently visited the property and found the apartment in the condition as follows.
1. Stolen items-  Fridge freezer (had been torn from the wall leaving damage to the plaster)
 .                       - Bathroom fittings ( toilet seat and shower head )
2. Damaged items- one of the windows was cracked ( cost of replacement £212,00)
3. Cleanliness- the apartment was filthy beyond description. The carpets were so soiled that they all had to be thrown out. The kitchen appliances were covered in grease and grime. All the walls and ceiling were blackened with filth and mould.
It is clear that the property has not been 'fully managed' and that I was lied to by your manager.
Obviously, I expect you to respond with the usual 'deny everything admit nothing ,claptrap however for the last year or more you have mysteriously witheld money for an electrical inspection that was never carried out . Please release this money..
Needless to say I will do my best to further lower your already poor 2 star rating on trustpilot and forward this email to the ombudsman.

Based on our experience even one star is being generous. Extremely poor service. They made a mistake when issuing notice to our tenant last year in May which then delayed the whole proceedings till November as they had to reissue the eviction notice again which then delayed the whole process and we only managed to get our property back in July the following year, a whole year after the notice period of the first notice. On the day we received the property no one arrived for the exit inventory, I was told upon calling the office that the person who was supposed to carry out had left the job. At which point they arranged for another company to carry out the process. However, apparently they had no photos or inventory to check against. I was told that someone will get back to us after 2-3 days. This was on 10th July and till the time I write this review on 29th August, we have not had any response despite sending multiple emails to our supposed contact agent. She doesn’t even bother to acknowledge let alone respond. The property has considerable damage and was left in a state that I had to pay a cleaning company around £550 (I have the invoice) just to clean and then make multiple trips myself to the skip to throw away heaps of rubbish left by the tenants. I have photo proof of that.

Toothless letting agency. Failed to fix faults that were present on move in and still present one year later when we moved out. Couldn't even authorise a new £15 post box lock without referring back to the useless landlord. Failed to show up for a pre-arranged inspection. Didn't even bother to let me know. Avoid this company. There are much better letting agent out there.