Spicerhaart Avis 

Words fail me ...such poor and very unprofessional service ... with a great financial impact . Nobody seems to care ...nobody comes back to you and any response is very abrupt snd rude ....this is not good business !

I have been dealing with 3 people, 2 of which no longer work there. So it last year it was passed to the Nottingham manageress to sort out this debacle. Im still waiting.

All I want is the November 2022. The clients paid them but they have not paid me.

Property manager Dan (From Sutton) is very efficient and he has proved to be an absolute asset in communication and getting things done! Thanks to Dan, my trust has been reassured so thank you for the well organised service that you provide.

Kirstie from the concierge team The lady was so understand full and lovely very helpful very fast in finding what I needed ❤️❤️❤️❤️

Very terrible experience with you managing our rental and fees. They tale extra money from you and once they want to refund you they take months to do so!!! And you need to chase them!

This company has the most appalling and incompetent lettings management at Newport.3 months in a row monies withheld or charged from my landlord rental accounts with Zero contact or explanation.They have made errors on my account every month and will not own the problems.You will need to repeatedly call as nobody understands the accounts and just passes buck.Unprofessional and definitely dismissive of landlords.

After being told at the beginning how great they were and put landlords first and make sure landlords are happy blah blah blah, they just refuse to answer emails. Tenants left without paying a month, now they will not reply to any emails asking for rent to be paid from the deposit which wasn't given back to them. Literally no response to obviously 'unhappy' landlord to the three emails I sent to two different people over the last two weeks. I called them two days ago and was assured a manager would contact me today. It's 6pm and nothing. Please don't use them. Unprofessional to the point of being inept.

Apart from the CONSTANT letters telling me I am in arrears with my rent (which I have never been), I have now waited over 1 month for Haart Newport to arrange repair of 3 of the 5 radiators in my flat. It's a listed building with single glazed sash windows and today's air temperature is -4°. I have emailed twice with zero reply. This is typical of Haart Newport, not to keep me in the loop. It took 8 months for them to a strange the replacement of a shower hose!

I have sent everything to the Ombusdsman and to the current Customer Service Manager - thinks it is ok to be dismissive and not supply requested information.
Maybe you should be boasting and posting less about Employee Reward Schemes on your public skiing events and actually addressing genuine financial catastrophes that would have been avoided had your sales/rental staff done their job, You have caused actual mental health issues and financial loss. Your staff did not behave professionally with a vulnerable, elderly person. You are dismissive, rude and deny any responsibility. I'm not sure of your age cutomer service manage or cognitive skills but tell me, do you approve of your staff asking an 83 year old - at the time - to leave his passport or driving licence outside the rental property? My Dad does not and did not know how to send a WhatsApp or attach a photo - your sales rep asked him to do that. I am currently forwarding everything to the ICO's Office as your company was asking my elderly father to expose very private information to complete exposure. I have asked for explanations but now I have to resort to this. Best Wishes MRS T - Yours sincerely Emma Symes

Nicola Pike was extremely helpful and dedicated to helping me secure a property I really wanted. Sadly, agents my side did not have the paperwork in time, and I was unable to make the reservation. But Nikki stayed in touch throughout and offered other options that were regrettably not suitable. Also supplied me the details of a very speedy broker.

I received 2 letters after I was requested to pay £100.00 increase monthly. The first was dated 25th August but I received it on 3rd September. The second was dated 1st September and received it tonight 9 September. They are all mentioning arrears but I am on S/O which is a secure method not to get into arrears. I was unable to get emails back or nobody answered the phone. My bank said that I have full proof that I paid and it is likely that the money is not being paid by the agency to my landlord.
Haart, please kindly pay my landlord now and stop harassing me.

I’m writing this with regard to Kathleen Chapman , what a wonderful lady she is caring thoughtful and kind very easy to talk to and put me at ease .. Kathleen is a very valued member of Spicerhaart and I would recommend her to anybody. Kathleen went above and beyond to help me
Such a wonderful lady
Thank you Kathleen Chapman

Once again, Carlo at the Clapham branch has given me fast and friendly service. He (along with Jennie Tomkinson) has always been a trusted and reliable point of contact for me since my first dealings with him which as I recall was when I moved over to you fully managing my property for me. I don’t think I would have opted for this if it hadn’t been for Carlo. It’s a while back but I remember how he answered every question and concern I had and I really felt he went the extra mile for me.

Aly wilcox of spicerhaart has been with me in my whole process of becoming part of the spicerhaart family. She has made me feel very welcome and we get on like we have always known each other. Very caring and compassionate and genuinely wants you to do well . So excited for my next chapter with Spicerhaart .

Very unreliable never keep appointments on time, very persuasive, price your property at one price, then try there best to knock you back. One week plenty veiwings, the next week nothing. The first view didn't happen. Wrong key. Purple bricks here we come.

Have let properly in Merthyr, I am missing 3 payments been told money is with them will be with me in 3-5 days, now told rent has been paid to me twice in an account error, asked them when that was done, now saying that money was paid to me in the correct months & it’s up to me to chase, asked them for the dates of payment & ref numbers of payment transfer, then,to be told I’m out of the office & can’t deal with it

Landlords stay clear of this theiving operation in our experience. Fictitious fees appear on your statements if you even get them. Dont pay the rent they collect under Rental Collection service. Taking our properties away from them now. Poor head office attitude to us as customer plus any queries. Treat you like dirt. Stay clear. Nice front line staff but you expect whole company to be the same but no they are greedy theives.

Wow. Absolute nightmare to deal with. When we first signed our tenancy agreement everything was very smooth and we felt being a young couple that we were respected as reputable tenants.

Now we have moved from the property as we have purchased a property instead, the tables have turned. Stephanie has done nothing but be unhelpful and decide to tell us we have additional costs to pay despite being out of the property for over a month.

We was accused of taking a residential iron which we never used only for Stephanie to then admit that the iron was miraculously found and so we didn't need to pay but now wants to charge us for some easy to remove wall hooks and for a day that we wasn't even in the property.

Avoid at all costs.

If I could give a zero star I would. My daughter moved abroad and put the rental of her house in haart's hands. A very very bad mistake. They are totally incompetent. The person who was supposed to be her contact was the rudest customer service agent I have ever had the misfortune to encounter. IF you can contact anyone by phone no one rings you back. My daughter got so frustrated with the inefficiency she made a formal complaint. As a previous reviewer has said this is just a box ticking exercise. The latest disaster is that haart have not actioned a rent increase which was a contractual annual obligation and the manager who could give an explanation is on holiday and no one answers his emails in his absence. Where is the customer service here ???? As my daughter is abroad she asked me to speak to the person who was investigating her complaint. After 4 attempts when the phone went dead after 10 rings I got through to head office. The person in charge of the complaint has not returned my call. No surprise there!
DO NOT USE THIS COMPANY .... EVER

Please note - this complaint is being made AFTER a formal complaint has been raised and escalated to the highest level within the company given the first response was completely unacceptable. The complaint will now be going to the ombudsman especially based on Haart's response below.