Spіn Pаndа Avis 110

Réponse : Spіn Pаndа

10 avr. 2026

Hi Sefo,

Apologies for responding in English.

Thank you so much for taking the time to share your experience—it truly means a lot to us.

We’re absolutely delighted to hear that everything went smoothly for you, from gameplay through to verification and a quick payout. Providing a seamless and trustworthy experience is something we strive for every day, so your kind words and recognition of our efforts really do make a difference.

We understand that experiences can vary, but feedback like yours helps highlight what we aim to deliver to every player—fairness, transparency, and timely service.

Thank you for placing your trust in us. We look forward to welcoming you back for many more positive experiences ahead!

Kind regards,
The SpinPanda Customer Experience Team

Réponse : Spіn Pаndа

7 avr. 2026

Dear Sonja,

Thank you for reaching out and sharing your concerns. Please accept our apologies for responding in English. We sincerely apologize for any frustration or confusion regarding your deposits, winnings, and withdrawals.

For clarification, any bonuses credited to your account are subject to wagering requirements, meaning they must be played a specified number of times before becoming eligible for withdrawal, in accordance with the applicable Bonus Terms and Conditions. We understand that this can sometimes be unclear, especially when both real funds and bonus funds are involved.

To assist you further, could you please provide the email address associated with your account? Once received, we will review your deposits, bonuses, and withdrawal requests in detail and work to resolve the matter as quickly as possible.

We appreciate your patience and are committed to providing a fair and transparent experience.

Kind regards,
Spinpanda Customer Experience Team

Réponse : Spіn Pаndа

20 mars 2026

Hello Huseyin,

Thank you for sharing your experience with us. We’re truly sorry to hear how frustrating and disappointing this situation has been for you. We completely understand how concerning it must feel to see your balance change unexpectedly, especially after a win. This is not the experience we want for our players.

From what you’ve described, it may be related to a maximum win limit applied to a bonus, where winnings above a certain amount are adjusted according to the bonus terms. However, we would never want to make assumptions without properly reviewing your specific case first.

We’d really appreciate the opportunity to look into this for you and provide a clear explanation. Could you please share your full name and the email address linked to your account? Once we have these details, we’ll be able to investigate thoroughly and clarify exactly what happened.

Thank you again for bringing this to our attention. We take feedback like this seriously and hope to resolve this for you as soon as possible.

Kind regards,
The SpinPanda Team

Réponse : Spіn Pаndа

9 mars 2026

Hi Przemek,

Kindly accept my apology for responding in English.

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with our platform has left you feeling frustrated. We understand that losing while playing can be disappointing, and emotions can run high when luck doesn’t go your way.

We would like to assure you that all of our games operate using a Random Number Generator (RNG). This technology ensures that every spin or game round is completely random and independent, meaning neither the casino nor the player can influence the outcome. The RNG is regularly tested and certified by independent third-party auditors to ensure fairness and integrity.

Additionally, each game has a defined Return to Player (RTP) percentage. RTP represents the theoretical long-term average of how much a game returns to players over many thousands or millions of rounds. This means results can vary significantly in the short term; sometimes players win, and sometimes they experience losing streaks, but the outcomes are never manipulated.

We never want our players to feel that the experience is unfair, and feedback like yours is important to us. If you would like, our support team would be more than happy to review your gameplay session with you and answer any questions you may have. Please send us an email over here: support@spinpanda.email

We truly hope your next experience with us will be a more enjoyable one, and we appreciate you giving us the opportunity to address your concerns.

Kind regards,
The SpinPanda Team

Réponse : Spіn Pаndа

27 févr. 2026

Hello, Dei.

Thank you for sharing your experience.

We’re truly sorry to hear that you’re feeling disappointed and frustrated. We completely understand how upsetting it can be when a bonus does not work as expected, especially after you’ve made deposits and have been playing with us for some time.

Please allow us to clarify that bonuses are subject to specific activation steps and Terms & Conditions, which may include manual activation, eligibility requirements, or confirmation before spins are credited. That said, we absolutely want to review what happened in your case, including the 100 spins mentioned and the 20 spins alternative offered, to ensure everything was handled correctly.

At the moment, we’re unable to identify your account based on this review alone. In order to investigate this properly and provide you with clear and specific information, we kindly ask that you provide us with your full name and registered email address.

We value long-term players, and it’s never our intention to create confusion or disappointment. We would truly appreciate the opportunity to review your case and clarify the situation for you.

Kind regards,
SpinPanda Customer Experience Team

Réponse : Spіn Pаndа

27 févr. 2026

Hello, Robin.

Thank you for sharing your feedback.

We’re genuinely sorry to hear that the account closure and refund process felt frustrating and disproportionate to you. We completely understand how being asked to provide additional information during such a request can feel uncomfortable or unnecessary.

Please allow us to clarify that, in certain cases, we are required to request additional documentation or information due to regulatory, security, and anti-fraud obligations. These procedures are in place to protect both our players and the integrity of the platform, particularly when it involves account closure and the return of funds. That said, we understand the importance of handling these situations in a clear, respectful, and customer-friendly manner.

At the moment, we are unable to identify your account based on this review alone. In order to properly review your case and provide you with your full name and registered email address.

We truly value your feedback regarding the process, and it will be shared internally for review.

Please accept our apologies for responding in English.

Kind regards,
SpinPanda Customer Experience Team

Réponse : Spіn Pаndа

12 févr. 2026

Hello Yorian,

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service team and that you're enjoying the bonuses.

We truly appreciate your support and look forward to continuing to provide you with the best experience possible!

Kind Regards,
The SpinPanda Team

Réponse : Spіn Pаndа

Actualisé le 17 févr. 2026

Hello Anja,

We apologize for responding in English.

Thank you for sharing this. We’re truly sorry to hear how disappointing and frustrating this situation has been for you. We completely understand how upsetting it must feel to request an account closure multiple times and not feel that it has been properly resolved. This is certainly not the experience we want you to have.

We have sent a request via Trustpilot asking for your credentials so we can properly identify your account and review your case. You should receive a separate email directly from Trustpilot requesting this information through their secure system. Please note that this process is private, and your details will not be visible publicly.

In order to proceed with your account closure request, we also kindly ask that you send your closure confirmation directly to contact@spinpanda.email from your registered email address. This will allow our team to process your request as quickly as possible and ensure everything is handled correctly.

We sincerely regret if your previous emails did not lead to the resolution you expected. Once we receive the requested information and are able to locate your account, we will carefully review all prior communication and ensure your closure request is handled appropriately and without further delay.

Our intention is never to encourage continued play when a closure has been requested. We genuinely want to resolve this matter responsibly and as quickly as possible.

Update: We haven’t received your details yet, but as soon as we do, we’ll make sure your account closure request is handled promptly. We appreciate your patience and are here to help as soon as you’re ready to send the information.

Thank you again for bringing this to our attention.

Kind Regards,
The SpinPanda Team

Réponse : Spіn Pаndа

6 févr. 2026

Hello Nicole,

We apologize for responding in English. Your satisfaction is our main goal, and we really appreciate you taking the time to share your experience with us!

We’re happy to hear that you enjoy our site, slots, and regular bonuses and that your withdrawals have been fast.
We hope you continue having fun and enjoying everything Spinpanda has to offer!

Kind regards,
SpinPanda Casino

Réponse : Spіn Pаndа

2 févr. 2026

Dear Jamie,

Thank you for taking the time to share your feedback with us, and please accept our apologies for replying in English.

We’re sorry to hear about your experience and completely understand how disappointing it can feel when the outcome doesn’t meet expectations. Please keep in mind that all games are based on randomness, and results can vary from session to session. However, each game also has its own RTP (Return to Player), which reflects long-term averages and can be helpful when choosing what to play.

We truly value your feedback and hope you’ll give us another opportunity to deliver a more positive and enjoyable experience with us.

Kind regards,
SpinPanda Casino

Réponse : Spіn Pаndа

Actualisé le 16 janv. 2026

Hi Martin,

Thank you for taking the time to share your experience with us. We’re really sorry to hear about the frustration this situation has caused you, and we completely understand how upsetting it can be when things don’t go as expected.

From what you’ve described, it sounds like a bonus may have been added to your deposit. In these cases, certain game restrictions and wagering requirements apply. For example, live games like roulette aren’t eligible while a bonus is active, and withdrawals are only possible once the wagering requirements have been completed. We know this can sometimes be confusing, and it’s never our intention to make the experience feel complicated or restrictive. We understand that this might make it feel like there’s no chance of winning, but please know that all games operate fairly, and outcomes are random.

That said, we’d really like the chance to look into your specific account and experience in more detail to ensure everything was handled correctly and clarify exactly what happened. Please feel free to reach out to our support team directly so we can investigate this properly and assist you further.

Update: We haven’t heard back from you just yet, but we’re still here and more than happy to help. Whenever you’re ready to get in touch or share the details, our team will gladly look into this for you.

Warm regards,
The SpinPanda Team

Réponse : Spіn Pаndа

Actualisé le 12 janv. 2026

Hi Lya,

We sincerely apologize for the inconvenience and understand how upsetting this situation must be, especially when you’re expecting a withdrawal. We’re truly sorry for the frustration this has caused.

First of all, congratulations on your winnings. We’d really like to make sure this is resolved for you. We would be more than happy to take a closer look at your withdrawal and see exactly what may be causing the delay. Please don’t hesitate to reach out to us with your account details so we can assist you directly.

Regarding your comment about us being unreachable, we’re very concerned to hear this. Could you please let us know how you tried to contact us? This will help us ensure you’re supported through the right channel as quickly as possible.

Update: We reached out earlier to gather a few more details so we could take a closer look, but we haven’t heard back yet. Whenever you’re ready to get in touch, we’ll be happy to help and look into this for you.

Thank you for bringing this to our attention. We’re here to help.

Kind Regards,
The SpinPanda Team

Réponse : Spіn Pаndа

30 déc. 2025

Hello Monika,

We are truly sorry to hear about your experience and understand that waiting for a withdrawal can be frustrating.

In some cases, withdrawals may take longer due to standard verification checks, bonus conditions, or the payment method used. These procedures are mandatory and are in place to protect both players and the platform.

We would like to review your case in detail and help resolve this as quickly as possible. Please contact our support team directly with your account information so we can provide you with a clear update on your withdrawal.

We appreciate your patience and hope to assist you in resolving this matter.

Kind regards,
The SpinPanda Casino

Réponse : Spіn Pаndа

30 déc. 2025

Hello,

We’re genuinely sorry to hear about your experience and understand how frustrating this situation has been.

We would like to clarify that your account is currently fully verified, and no additional documents are required at this time. Only if you decide to use a new payment method in the future would verification for that method be needed, which is a standard regulatory requirement.

Regarding documents in general, all submissions are reviewed manually, and if a document does not meet the requirements, the verification team may request it again.

We’d also like to clarify our bonus policy. We do offer no-deposit bonuses, but the availability and value of bonuses depend on account activity — in general, more deposit activity allows access to more and higher-value bonuses.

We would be happy to review your case in more detail and provide clear explanations. Please feel free to contact our support team through our official channels, and we will gladly assist you further.

We also hope that the New Year brings you more positive experiences and bonuses in the upcoming year!

Best regards,
The SpinPanda Casino

Réponse : Spіn Pаndа

30 déc. 2025

Hello Pieter,

First of all, we apologize for replying in English.

We’re sorry to hear that you had a negative experience and that this situation caused frustration. Please be assured that we are a fair casino, and we never take money from our customers. All balance changes are based strictly on game results and bonus rules.

In some cases, the balance may change because a bonus was active and wagering requirements were being applied. During bonus play, winnings are converted according to the bonus terms, which can sometimes look like a balance reduction if the bonus conditions are not fully met.

To avoid any confusion in the future, you are always welcome to play without a bonus using real balance only, or ask your personal manager about bonuses without wagering requirements.

We would really like to look into your case and explain exactly what happened with your balance. Please contact our support team with your account details, and we’ll be happy to assist you.

Kind regards,
The SpinPanda Casino

Réponse : Spіn Pаndа

1 déc. 2025

Hi Bastiaan,

Thanks for taking the time to leave a review! We’re thrilled to hear you’re having a good experience. If you have any feedback or features you’d like to see in the future, we’d love to hear from you.

Kind Regards,
The SpinPanda Team

Réponse : Spіn Pаndа

1 déc. 2025

Hi Roomek,

Kindly accept my apology for responding in English.

Thank you for taking the time to share your experience. We’re truly sorry to hear that you feel disappointed, and we understand how upsetting this situation must be. Your trust means a lot to us, and it’s never our intention for any player to feel misled or unheard.

We’d like to clarify that all of our bonuses include clearly stated terms and conditions, including a maximum winnings limit. These details are always available on our website, so players can review them before using any bonus. We sincerely apologize if this term was missed; we know how frustrating that can be, and we take your concerns seriously.

We genuinely want to look deeper into your account and fully understand what happened so we can address your concerns as quickly and fairly as possible. You’re welcome to reply to the Trustpilot review with your details, or you can contact us privately at contact@spinpanda.email so we can investigate further.

Thank you again for sharing this with us. We truly want to make things right.

Kind Regards,
The SpinPanda Team

Réponse : Spіn Pаndа

26 nov. 2025

Hi Gedupeerde!
Thank you so much for the amazing 5-star rating — we’re really happy to hear that everything went smoothly for you and that you received your winnings without any issues!

We’re replying in English so that we can make sure everything is clear — our apologies if this isn’t your preferred language.

If you ever need anything or have questions in the future, our support team is available 24/7 and will be happy to assist you.

Enjoy your time with us, and thanks again for the fantastic feedback! 🌟

Warm regards,
Customer Experience team

Réponse : Spіn Pаndа

20 nov. 2025

Hello, Diana!

Thank you for the kind words! We’re really happy to hear you’re enjoying the games, getting smooth withdrawals, and making the most of the weekly free spins. Glad to have you with us!