Split Rail Fence & Supply Co.Avis 

73
TrustScore 1.5 sur 5

1,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I purchased split rail fence from the split rail fence store, in New Castle, Delaware. I had the worse pieces of wood, bad quality wood! Nine posts had cracks in them and 15 out of 50-60 of the wooden... Voir plus

Noté 1 sur 5 étoiles

Poor communication, with failed attempts at multiple change orders. The CO attempts failed because I was persistent enough that they realized they were in the wrong and that their claims would never... Voir plus

Noté 1 sur 5 étoiles

My original fence, installed by split rail, needed repair. It took an act of Congress to even get them to evaluate and give a bid. Salesman was disinterested in such a small job. Split Rail should not... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Seemed like our $7K project was not big enough to be concerned about. Horrible communication of when it would be completed, and changed several times because they showed up with the wrong product and... Voir plus

À propos de l'entreprise

  1. Magasin de meubles

Informations provenant de diverses sources externes

Cedar, Trex, Vinyl, Ornamental Iron, Chain Link, Masonry, Automatic Gates. Materials sold wholesale to the public. Complete installation available. HOA specialists.


Coordonnées de contact

1,3

Mauvais

TrustScore 1.5 sur 5

73 avis

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1 étoile

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Tous les avis

(73)

0 avis reçus au cours des 12 derniers mois

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Noté 2 sur 5 étoiles

New Iron Fence

We love the fence, but the installation and follow-up was difficult: the installation was delayed several times because of, apparently, difficulties assembling a crew. When it was installed the drop pin was missing to anchor the double gate for secure closure. It took several weeks and many phone calls to have some return to install the piece. A few weeks later out lawn service broke a hinge. I again called many times, left many messages to have some make the repair. This time with no call-back. I finally went to the Split Rail office, took the broken hinge for identification, bought it and installed it myself. Very frustrating, but a great fence. I just wish the service matched the product.

26 novembre 2015
Avis spontané
Logo de Split Rail Fence & Supply Co.

Réponse de Split Rail Fence & Supply Co.

Robert, we're glad you love the fence. Sorry for the miscommunication. We actually cap our number of crews so that we can keep the workers employed while other seasonal businesses lay them off. Many of our workers have been with the company for over 20 years, which contributes to the quality product enjoyed by customers such as yourself. Your experience is disappointing to hear. Your feedback will help us improve the consistency of our service.

Noté 5 sur 5 étoiles

Excellent job done!

This was a job that needed to be done for quite some time and it finally happened. The crew was easy to work with, the job got done fast and I was overall very pleased.

Thanks so much.

23 novembre 2015
Avis spontané
Noté 2 sur 5 étoiles

bad experience

Original start day happened to be starting SPLIT RAIL thinking of starting.
:). So, they start whenever they fill like starting, not on the start day, but after one, whenever. The crew put the posts in one day (did great job by the way) and then nothing happened for a week. All of a sudden, in a week the fence installation crew shows up without any notice and start working on fence installation. When I asked why they didn't let me know they were coming, the answer was: we were not supposed to start, but scheduled job for today couldn't get started for some reason, so we were sent hear. (lucky me...) Again the crew did a great installation job in day and a half, and left, but the fence was installed in rough condition. For 2 weeks we were waiting for next crew to come and paint the fence, but no luck. So finally I lost my temper and started e-mailing the company asking when the fence will be finished. At last the painter showed up and painted the fence. That would be the end of it, but soon we realized that 8' gate was installed with cute looking lock, but can be disengaged by slight push on the gate. When I contacted SR asking to provide at least the meaning of use a padlock on the gate, the response was that it was priced that way. (They never give you any options)
So, here I am unhappy owner of $8000.00 fence having to figure out how to modify it myself.

23 novembre 2015
Avis spontané
Logo de Split Rail Fence & Supply Co.

Réponse de Split Rail Fence & Supply Co.

Thank you for bringing this situation to our attention. First and foremost, I would like to apologize for the inconvenience caused as a result of the lack of communication from our company. Our employees are high trained, qualified, and experienced. Very sorry to hear of your negative experience. Providing a superior product combined with excellent customer service is our primary goal, and has been for over 40 years. It is unfortunate you were not treated in the manner you deserve.

Noté 5 sur 5 étoiles

Safe and Reliable Fence

Our fence was built on the day specified. The fence is stronger than I would have imagined. I feel my dog is safe and unable to find a way out of this fence. I am very pleased. I would recommend this company to my friends.

20 novembre 2015
Avis spontané
Noté 5 sur 5 étoiles

Great experience with a contractor.

Quality materials at a fair price. Crew worked into the dark on a cold night completing the wire mesh installation so that our dogs could get out the next day. Best looking fence in the neighborhood, along with the other one that has a Split Rail Fence Co. sign on it.

20 novembre 2015
Avis spontané
Noté 4 sur 5 étoiles

Nice workmanship

The crew that installed the fence were great especially the finish crew whom spent a lot of time making everything line up. The sales part of it was not so great as we had to do a lot of follow up calls to get the project going.

19 novembre 2015
Avis spontané
Noté 5 sur 5 étoiles

LOVE my new fence!!

Great product, staff and crews. I will DEFINITELY have Split Rail do my next fence!

19 novembre 2015
Avis spontané
Noté 5 sur 5 étoiles

Great quality and service

My fences were installed while I was out of town. To come home to beautiful workmanship, and everything done was a pleasure. All the people I met with, and talked to, were knowledgeable, helpful and professional. It was a very good experience. I plan to use them again in the future.

12 novembre 2015
Avis spontané
Noté 5 sur 5 étoiles

Beautiful Fence

Larry was more than helpful with getting the fence situated and getting everything planned out. The crew did and excellent job and went above and beyond. Very happy with everything!

12 novembre 2015
Avis spontané
Noté 5 sur 5 étoiles

Installation of split rail fence and owner owned horse metal gates

In the past I have had very good experiences with the 'Split Rail Fence' Company and I was again very pleased with the job that was done for me in 2015. The Project Manager Chris Haines was very attentive to my needs and resolved any questions/issues prior to starting the job. Both installation crews (one for the posts/rails and one for the wire/gates installation) were very professional and made sure that the installation was done to my satisfaction. The person working on the installation of the horse metal gates went out of his way to ensure that the gates would close properly. -- Overall this was a job well done by everyone!

11 novembre 2015
Avis spontané

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