Spring Step ShoesAvis 

435
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Shipping takes a little while, I do not like to have to pay extra fee for returns when ordering online but their shoes are awesome

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have 6 pairs of Le Artiste shoes and sandals. I especially love the jeweled heels and velcro strap. because it's easier for me to put the shoes on and look fashionable. Additionally, the design work... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I absolutely love Spring Step Shoes — their footwear is beautifully crafted for every season: spring, summer, fall, and winter. Every pair is incredibly comfortable and stylish. The L’Artiste collecti... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

In an age of poor customer service and subpar products, I am so glad to have come across Spring Step Shoes. I love the details, styles, and the comfort aspect. It is also refreshing that they have g... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de chaussures

Écrit par l'entreprise

The ultimate in comfort and fashion. Spring Step Shoes carries a multi-generational family legacy of providing fine craftsmanship and unparalleled European comfort shoes, boots, sandals and more for both women and men. Beautifully made shoes to cover all kinds of feet. Women, Men, Orthopedic, comfortable, with a wide range of wedges, sandals, boots, and more. Enjoy comfort with every step. Free Shipping and Easy Returns.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

435 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 95 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(435)

355 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Customer service team is excellent.

Whenever I experience difficulty using the system,( i.e. rewards) helpful customer service team members offer assistance.
Then they go beyond to help me with figuring out how to resolve the issue.
October 23, 2025. Ms. Thompson

15 octobre 2025
Logo de Spring Step Shoes

Réponse de Spring Step Shoes

Hi E. D.,

Thank you for your 5-star review!

Your feedback is greatly appreciated, and I'm so pleased to read that our team has been helpful in resolving any issues you’ve encountered with our rewards system. We’re thrilled to hear that your experience has been positive and that our team could go above and beyond for you.

If there is anything else we can assist you with, please don't hesitate to let us know.

Best Regards,

Yve
Customer Care Team

Noté 5 sur 5 étoiles

Shoes that are a Work of Art

Great selection of very unique quality shoe styles, I will break the bank if I go in there too much because I just love their shoes! So comfortable, L'Artiste is a work of art on your feet!

16 octobre 2025
Logo de Spring Step Shoes

Réponse de Spring Step Shoes

Hello Sharon,

Thank you for your 5 Star review!

Your feedback is greatly appreciated, and I'm so pleased to read that you love our selection and the comfort of your L’Artiste shoes. We’re thrilled to hear they feel like a work of art on your feet!

If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Best Regards,

Yve
Customer Care Team

Noté 5 sur 5 étoiles

Love these shoes

Love these shoes! the fit and comfort are exceptional
the styles are attractive and fun

16 octobre 2025
Logo de Spring Step Shoes

Réponse de Spring Step Shoes

Hello Donna,

Thank you for your 5 Star review!

Your feedback is greatly appreciated, and I'm so pleased to read that you love the fit, comfort, and style of your new shoes.

If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Best Regards,

Yve
Customer Care Team

Noté 2 sur 5 étoiles

Delivery took two weeks

Took 12 days from placing my order to delivery of my order. For this high quality product, the shipping process needs improvement.

15 octobre 2025
Logo de Spring Step Shoes

Réponse de Spring Step Shoes

Dear Valued Customer,

Thank you for taking the time to leave a review regarding your recent experience with us.

We’re very sorry to hear that your order took longer than expected to arrive. We understand how disappointing delays can be and appreciate you taking the time to share your experience. Your comments have been noted and will be shared with our shipping team for review and improvement.

We truly value your support and are glad to know you’re pleased with the quality of your purchase.

If there is anything else we can assist you with, please don't hesitate to let us know.

Best Regards,

Yve
Customer Care Team

Noté 4 sur 5 étoiles

Beautiful. Very narrow

I purchased a beautiful pair of booties. My feet are average width and these booties are very narrow.
If you have wide feet these are not for you.

16 octobre 2025
Logo de Spring Step Shoes

Réponse de Spring Step Shoes

Hi Gail,

Thank you for your 4 Star review!

Your feedback is greatly appreciated, and I'm pleased to read that you love the look of your new booties. We’re sorry to hear that the fit felt narrow and appreciate you sharing this insight as it will be helpful for both our team and other shoppers.

If there is anything else that we can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Best Regards,

Yve
Customer Care Team

Noté 5 sur 5 étoiles

Great customer service

I had an error with my order and it was quickly resolved. I spoke with a real person who was super friendly and helpful. A very pleasant surprise. I’ll be ordering from them without hesitation.

16 octobre 2025
Logo de Spring Step Shoes

Réponse de Spring Step Shoes

Dear Valued Customer,

Thank you for your 5-star review!

Your feedback is greatly appreciated, and I'm so pleased to read that your order issue was quickly resolved and that you had a positive experience with our team. We look forward to serving you again!

If there is anything else that I can assist you with, please do not hesitate to reach out.

Best Regards,

Yve
Customer Care Team

Noté 5 sur 5 étoiles
Logo de Spring Step Shoes

Réponse de Spring Step Shoes

Hi Cindy,

Thank you for your 5 Star review!

Your feedback is greatly appreciated, and I'm so pleased to read that you love your shoes.

If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Best Regards,

Yve
Customer Care Team

Noté 5 sur 5 étoiles

Product wonderful as useful and…

Product wonderful as useful and delivered in timely fashion.

15 octobre 2025
Logo de Spring Step Shoes

Réponse de Spring Step Shoes

Hi Rose,

Thank you for your 5 Star review!

Your feedback is greatly appreciated, and I'm so pleased to read that you found the product wonderful, useful, and delivered on time.

If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Best Regards,

Yve
Customer Care Team

Noté 5 sur 5 étoiles

Shoes are wonderful

Shoes are wonderful. Website easy to navigate, delivery as promised. Love the brands offered! I will be back!

16 octobre 2025
Logo de Spring Step Shoes

Réponse de Spring Step Shoes

Hello Laurie,

Thank you for your 5 Star review!

Your feedback is greatly appreciated, and I'm so pleased to read that you love your shoes, found our website easy to navigate, and that delivery was as promised. We’re thrilled to hear you’ll be back!

If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Best Regards,

Yve
Customer Care Team

Noté 5 sur 5 étoiles

Love the shoes

Love the shoes. Delivery was easy

16 octobre 2025
Logo de Spring Step Shoes

Réponse de Spring Step Shoes

Hello Deb,

Thank you for your 5 Star review!

Your feedback is greatly appreciated, and I'm so pleased to read that you love your shoes and that delivery was easy.

If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Best Regards,

Yve
Customer Care Team

Noté 5 sur 5 étoiles

Walk a Mile

Extremely comfortable

15 octobre 2025
Logo de Spring Step Shoes

Réponse de Spring Step Shoes

Hello Louise,

Thank you for your 5-star review!

Your feedback is greatly appreciated, and I'm so pleased to read that you’re finding your shoes extremely comfortable.

If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Best Regards,

Yve
Customer Care Team

Noté 5 sur 5 étoiles

Excellent price and quality. Outstanding design

Excellent price and quality. Outstanding style.

9 octobre 2025
Logo de Spring Step Shoes

Réponse de Spring Step Shoes

Thank you so much for your wonderful review!

We're thrilled to hear you’re happy with the price, quality, and style. We truly appreciate your support and hope you continue to enjoy your purchase!

Warm regards,
The Spring Step Shoes Team

Noté 5 sur 5 étoiles

L'artiste Adodora-prit shoes

My order for L'artiste Adodora-prit Plum shoes was shipped and arrived on time, as indicated on the order. These charming shoes are true to size and the quality matches what is shown in the pictures. They are lined with a very comfortable insole. The velcro strap closures make it easy to get the foot in and out of the shoes. They complement my velvet jacquard dress perfectly!

22 octobre 2025
Logo de Spring Step Shoes

Réponse de Spring Step Shoes

Hi Kathleen,

Thank you for your 5 Star review!

We’re delighted to hear that your L’Artiste Adodora-Prit Plum shoes arrived on time and that you’re enjoying their comfort, quality, and style. It sounds like they make the perfect match with your velvet jacquard dress!

We truly appreciate your kind words and support. Enjoy your beautiful shoes! 💜

If there is anything else that I can assist you with, please do not hesitate to reach out.

Best Regards,

Yve
Customer Care Team

Noté 2 sur 5 étoiles
Logo de Spring Step Shoes

Réponse de Spring Step Shoes

Hi Ireno,

Thank you for taking the time to share your feedback about your recent experience with us.

We noticed that you left a 2-star review, and we’re truly sorry that we didn’t meet your expectations. We do see that your package has since been delivered, and we hope everything arrived safely. If you ever need assistance, please don’t hesitate to call us at 1-877-444-6703 or email us at service@springstepshoes.com — we’re always happy to help.

We’d also love to hear how we could have made your experience better. Your feedback is incredibly valuable and helps us continue improving the service we provide to our customers.

Thank you again for sharing your feedback, and we hope to have the opportunity to better serve you in the future.

Best Regards,

Yve
Customer Care Team

Noté 5 sur 5 étoiles

Great shoes

Great shoes! Site description is good and easy to order and prompt shipment with notifications.

15 octobre 2025
Noté 4 sur 5 étoiles

The shoes are great--my second pair!

The shoes are great--my second pair. Quality construction, stylish and comfort! Love the color too.

BUT the box was severely damaged & partially open. Thank goodness the shoes were not affected.

8 octobre 2025
Logo de Spring Step Shoes

Réponse de Spring Step Shoes

Hi Nancy,

Thank you for your 4 Star review!

We’re thrilled to hear that you’re enjoying your second pair of Spring Step Shoes and that you love the style, comfort, and color.

We’re very sorry to hear that the box arrived damaged, and we appreciate you letting us know. We’ll share your feedback with our shipping team to help prevent this in the future.

If there is anything else that we can assist you with, please do not hesitate to reach out.

Best Regards,

Yve
Customer Care Team

Noté 5 sur 5 étoiles

Love these shoes.

This was my first order from Spring Step Shoes although I have purchased shoes from the L'Artiste line elsewhere. I wear a size 5 which is hard to find but Spring Step had an abundance. The shoes run true to size, very comfortable and the design offers that special something so lacking elsewhere.
I am so pleased.

15 octobre 2025
Logo de Spring Step Shoes

Réponse de Spring Step Shoes

Hello Sarah,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

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