Lee quickly resolved my alarm activation issues by calmy talking me through the necessary coding on my control board. Thanks so much. Will
L'entreprise a répondu
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Lisez les avis des autres
Lee and the team took time to understand my enquires, provide personable and excellent advice on all services and devices. Problems solved efficiently and in short time frames Very helpful. Thank you.... Voir plus
L'entreprise a répondu
Spy alarms has cancelled appointments on the day of/the day before the prearranged appointment four times in a row. Bearing in mind I have to re-arrange meetings so that I can let them in, I am thorou... Voir plus
L'entreprise a répondu
The technical help desk rang me back promptly and Ivo talked me through getting my app and passwords up and running again. He was extremely helpful and efficient, great service.
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Protect your Home or Business with Spy Alarms. We offer hassle-free installation, repair and maintenance for CCTV, fire and burglar alarm systems across London & Kent.
Coordonnées de contact
Cray Avenue, BR5 4BQ, Orpington, Royaume-Uni
- spyalarms.co.uk
4,0
Bien
605 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Alarm Service
Alarm Service
We have known the alarm engineer for several years. He is always prompt, reliable and polite. The work is also carried out to a high standard .
10 décembre 2024
Avis spontané
Réponse de Spy Alarms
Good afternoon Sandra, We are pleased to hear that you are happy with our engineer. Thank you for taking the time to leave us a lovely review.
Kind Regards
The Spy Team
Recent emailed complaints ignored
Recent emailed complaints ignored. We have been a client for over 15 years and the service has become poor, disjointed and impersonal. Now looking elsewhere
17 décembre 2024
Avis spontané
Réponse de Spy Alarms
Good afternoon Tony, thank you for taking the time to reach out, that is really disappointing to hear. I am sorry your complaint has been ignored. We aim to deliver excellent customer service to our customers & I sincerely apologise that this has not been the case for you. I would love to have the opportunity to speak with you and take full control of your complaint. Could I kindly ask for you to reach out to me my email address is b.debeer@spyalarms.co.uk. I look forward to hearing from you.
Thank you
Becky de Beer
Customer Care Specialist
Spy Alarms
Everything went perfectly!
Everything went perfectly according to plan. The engineer arrived on time and checked over the alarm system inside and outside. He changed all the batteries and I am now confident for the next year.
2 décembre 2024
Avis spontané
Réponse de Spy Alarms
Good afternoon Richard, thank you for your review we really appreciate it!
Kind Regards
The Spy Team
Friendly, professional service
Friendly, professional service. Dealt with potential fault quickly, involving me at all times and recommending what I consider was the best solution. Strongly recommend Spy Alarms.
25 novembre 2024
Avis spontané
Réponse de Spy Alarms
Good afternoon James, Thank you very much for taking the time to leave us such a lovely review. We really appreciate your feedback & we are pleased your fault was rectified quickly.
Kind Regards
The Spy Team
Spy Alarms
Great service from Rich. He was, patient, friendly, and a pleasure to meet, very hard working. You did a fantastic job. Will ask for you for the next service.
19 novembre 2024
Avis spontané
Réponse de Spy Alarms
Good afternoon Allan,
We are so pleased to hear of your recent experience following Rich's visit for your annual service.
Thank you for taking the time to share your experience with the wider community, we really appreciate it.
Kind Regards
The Spy Team
We received the very best care and…
We received the very best care and professionalism from the team at Spy Alarms on our security servicing and testing this morning. Trevor was courteous, respectful, quick to communicate with real clarity and care, and to carry out a thorough and satisfactory job. He inspired confidence and made a thoroughly noisy job a peaceful experience! Thank you!
19 novembre 2024
Avis spontané
Réponse de Spy Alarms
Good afternoon Helen, we are really grateful for taking the time to leave us a 5 star review following Trevor's visit to you today. We really appreciate your feedback and we are very pleased to hear of your peaceful experience!
Kind Regards
The Spy Team
The engineer arrived on time
The engineer arrived on time, was very pleasant and took great pains to be helpful. He seemed very efficient and did a great job. I would have no hesitation in recommending Spyware
14 novembre 2024
Avis spontané
Réponse de Spy Alarms
Good afternoon Jayne, thank you for taking the time to leave us a 5 star review and for your kind words & recommendations.
We really appreciate it!
Kind Regards
The Spy Team
Spy Alarms bought out another company…
Spy Alarms bought out another company that we have happily done business with for years. They provided no letter, email or call to inform us of this change.
Instead they double billed us, sent multiple engineers out to do duplicated work, ignored my requests to cancel, turned up on the doorstep after having declined their services and then had the audacity to send bills for a year in advance payable in 7 days.
AVOID AT ALL COST
11 novembre 2024
Avis spontané
Réponse de Spy Alarms
Good afternoon Bombus Ltd, Thank you for bringing this matter to my attention & for your detailed explanation around your complaint. I understand how frustrating this situation must have been for you, and I sincerely apologise for any confusion or inconvenience caused.
I would love to address your concerns directly. The transition from your previous company to Spy Alarms was intended to be seamless, and we regret if communication was lacking during this process.
I would like to resolve this matter as quickly as possible. Could you please reach out to me at b.debeer@spyalarms.co.uk. I would be happy to look into your account, and discuss the best way forward.
Thank you once again for bringing this matter to my attention, and again, I apologise for the frustration this has caused.
I look forward to hearing from you.
Kind Regards
Becky de Beer
Customer Care Specialist
Spy Alarms
Very impressed
Engineer Barney arrived promptly was friendly polite and very efficient solving our issue.
6 novembre 2024
Avis spontané
Réponse de Spy Alarms
Good morning Dilys, we hope you are well. Thank you for taking the time to leave us a 5 star review, we really appreciate your kind words.
The Spy Team
Awful Service !
Have no care for customers, missed all booked appointments & communication is awful !
29 janvier 2024
Avis spontané
Réponse de Spy Alarms
Good morning Jack, Thank you for your feedback, and I sincerely apologise for the experience you have recently had. Spy Alarms strive to provide the best possible service, and it's clear that we have missed the mark in your case. I understand how frustrating missed appointments and poor communication can be, and I am truly sorry for any inconvenience that this has caused.
I would love to have the opportunity to make things right. Please feel free to reach out directly my email is b.debeer@spyalarms.co.uk, so I can resolve the issue and ensure this doesn't happen again in the future. Your satisfaction is important to us, and we are committed to improving.
Thank you for bringing this to my attention.
Kind Regards
Becky de Beer
Customer Care Specialist
Spy Alarms
Excellent service
Having had a few problems one of the engineers came round and sorted very quickly and efficiently. Very well organised company . Thank you
30 octobre 2024
Avis spontané
Réponse de Spy Alarms
Good morning Christine, Thank you for taking the time to leave us such a lovely review. We appreciate you sharing your experience with the wider community.
Kind Regards
The Spy Team
DO NOT USE
Awful company! Took over from Crown and never signed a contract! I have given notice by email and they completely ignored it. We pay this company a monthly fee and then got a £260 call out charge! We will be taking this legal and warn everyone not to use this company! They just use a smoke and mirror approach with all their emails!
30 octobre 2024
Avis spontané
Réponse de Spy Alarms
Good morning Mark, thank you for taking the time to bring this matter to my attention. I am really sorry to hear about your negative experience, and I understand your frustration. We strive to offer clear communication and fair services here at Spy Alarms, and it’s disappointing that we fell short in your case. I’d like to personally look into this and address your concerns. Please reach out to me at b.debeer@spyalarms.co.uk so we can review your situation and work towards a resolution. Your feedback is valuable to us, and we’ll do everything we can to make things right.
Thank you for your time & I look forward to hearing from you.
Kind Regards
Becky de Beer
Customer Care Specialist
Spy Alarms
Booking the visit was very simple
Booking the visit was very simple. Week before appointment an email and text to confirm and morning of visit engineer texted to say he was on his way.
Really friendly, efficient and was over and done with in a very short time. Would highly recommend Spy Alarms.
22 octobre 2024
Avis spontané
Réponse de Spy Alarms
Good afternoon Bernard, thank you for taking the time to rate us 5 stars and for your kind words. We really appreciate your feedback.
Kind Regards
The Spy Team
Maintained contract
Maintained contract. Engineer came to service the fire alarm still waiting on the report. Suggested a new fire panel brought one. Rang and emailed to arrange an engineer . The phone rings rings and rings when answered I am passed to another department they are busy and will ring back, still waiting. Email one response but she has left the company. Several emails now about a fault that has just developed on the system no response.
16 octobre 2024
Avis spontané
Réponse de Spy Alarms
Good afternoon Sonia, thank you for bringing this matter to my attention. I sincerely apologies that our service department have been unable to assist you with booking an engineer.
If you could kindly email me at b.debeer@spyalarms.co.uk so I can locate your account, I will book an engineer for you at your earliest convenience. Once again please accept my sincere apologies. I look forward to your email.
Kind Regards
Becky de Beer
Customer Care
Spy Alarms
Stunningly poor customer service
Stunningly poor customer service. Not just once, but repeatedly, in all sorts of aspects. God forbid your alarm triggers during the night and you need help... Was fine when I was with DCS.
14 octobre 2024
Avis spontané
Réponse de Spy Alarms
Dear Alan, I'm really sorry to hear about your experience. We strive to provide the best service possible, and it’s clear we fell short in your case. I’d like to address your concerns directly—please could you kindly send me an email with your details so we can work to resolve this. My direct email is b.debeer@spyalarms.co.uk. Your feedback is invaluable, and we want to make things right.
Thank you for bringing this to my attention.
Kind Regards
Becky de Beer
Customer Care Specialist
Visited to perform annual maintenance
Visited to perform annual maintenance on my house alarm earlier this month. Very straightforward, no fuss no mess, all done very quickly. A pleasure to do business with.
1 octobre 2024
Avis spontané
Réponse de Spy Alarms
Good morning Kim, that was a great review to read this morning. Thank you for taking the time to share your experience & for rating us 5 stars.
Kind Regards
The Spy Team
Réponse de Spy Alarms
Dear Howard, Thank you for taking the time to rate us 5 stars.
Kind Regards
The Spy Team
Service of intruder alarm by Spyalarms
My intruder alarm has been serviced by Spyalarms over many years and I have been completely satisfied with the service provided. In particular I recently received very prompt attention when a battery fault alarm occurred because the voltage had decreased below the normal acceptable value before the expiry period of two years.
12 septembre 2024
Avis spontané
Réponse de Spy Alarms
Good afternoon Stuart,
We are really pleased to hear you are happy with our service to you. We appreciate you taking the time to leave us 5 stars, and for sharing your experience with the wider community.
Kind Regards
The Spy Team
Spy Alarms are not a lost cause thanks to Paul
Having almost given up with trying to phone Spy Alarms, I managed to get my call answered by ringing earlier in the day. The call was answered by Paul. He was amazing! He is a new employee. He apologised for the times I could not get through and then went a huge way to sort out a complaint I had, such that a decision was reversed. Thank you Paul. I really appreciate what you did
25 septembre 2024
Avis spontané
Réponse de Spy Alarms
Dear Liz, thank you for taking your time to leave us a review. I sincerely apologise that your phone call took some time to be answered. I will ensure your kind words regarding Paul's customer service to you is passed on to him.
Kind Regards
Becky de Beer
Customer Care Specialist
Spy Alarms
Great service from Spy Alarms
Great service from Tommy (the engineer) today.
He was really polite, really knowledgeable and very helpful.
He kept me in the loop the whole time he was here and helped me with another query I had regarding our Doorbird system.
He is a real credit to your company!
23 septembre 2024
Avis spontané
Réponse de Spy Alarms
Good afternoon Jo,
Thank you for your 5 star rating and for your kind words regarding our engineer Tommy.
Kind Regards
The Spy Team
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