I have ordered many times with SS396 and have had very good experience with the correct and the wright parts. The free shipping on most parts is also GREAT. Very satisfied with your company. Just wish... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I did receive my well packaged order in a timely manner. Unfortunately, it was defective from the manufacturer (that is why the rating is not a 5). I reached out and sent a video of the defect. They... Voir plus
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The center caps did not fit and the prongs were brittle and lacked flexibility. One broke while trying to install. The Customer Service representative was rude. Ground Up only offered me a return on t... Voir plus
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First time customer….Good people took care of me when I had a problem… then checked again to be sure order was correct and I was completely satisfied!! Have ordered from them 2 more times since with... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Coordonnées de contact
2 Commerce Blvd, 32164, Palm Coast, Etats-Unis
- 2032351200
- info@ss396.com
- ss396.com
4,1
Bien
511 avis
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A répondu à 97 % de ses avis négatifs
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Réponse de ss396.com
Brian, thank you for shopping with us!
fast shipping great service
24 juillet 2026
Avis spontané
Réponse de ss396.com
Thanks for the review Mac!
Very pleased with the timely delivery…
Very pleased with the timely delivery and the quality of the product
18 juillet 2026
Avis spontané
Réponse de ss396.com
Hi Thurston, thank you for the feedback!
The folks at Ground up are wonderful…
The folks at Ground up are wonderful and polite. I am fortunate to do will call pickup. Great experience every time. They continuously try to supply the best quality restoration parts to us. I purchased aftermarket doors on this order.
25 juillet 2026
Avis spontané
Réponse de ss396.com
Thank you so much for the nice feedback Don! We appreciate your business!
Fast delivery
Fast delivery! Now that I know how quick these guys get stuff out to you, I'll definitely be placing more orders with them!
15 juillet 2026
Avis spontané
Réponse de ss396.com
Thank you for the feedback Keith! We look forward to seeing you again!
If an incorrect part is shipped, be aware that you're gonna get stuck with high shipping charges
I've ordered a number of parts from the company, I've been very satisfied. There was a mistake when another part was ordered and shipped to me, and initially they informed me that I ordered the wrong part. In fact, I went back and looked at my order...they were incorrect, they shipped the wrong one. Regardless. of the source of an incorrect order, the part has to go back.In order to get a refund, I need to ship it back to them
at my expense. Unfortunately, I am asked to be charged full shipping rates from carriers such as FedEx and UPS of almost $200. The company evidently has a bulk.shipping rate which is approximately at $24. I asked them to help me with the shipping. I simply wanted them to send me a shipping label with the bulk rate and I would reimburse them for that. Their response was less than the FedEx and UPS carriers at over $100. quite a conundrum… As the part is only valued at $200.
Very unfortunate for a repeat customer who has been dedicated to utilizing their product line. Disappointed with the customer service.
22 juillet 2026
Avis spontané
Réponse de ss396.com
Thank you for your continued business and for taking the time to share your experience. We're sorry to hear that this situation left you disappointed.
After reviewing your order, it appears your vehicle is a 1969 Camaro, while the parts ordered were for a 1968 Camaro. Although we were able to provide a discounted return shipping label, we understand that the return shipping cost was still significant due to the size of the shipment.
We'd also like to clarify that the shipping charge paid at checkout is often only a portion of the actual cost we pay the carrier. Like many retailers, we absorb a significant portion of shipping expenses to remain competitive and offer affordable shipping options to our customers. Unfortunately, those discounted outbound shipping rates typically do not apply to return shipments, particularly for large or oversized items.
That said, we believe there were opportunities for us to provide a better overall experience. Our goal is always to treat our customers fairly and find reasonable solutions, especially for those who continue to do business with us.
We appreciate your feedback and would welcome the opportunity to review your situation again. If you're willing, please contact our Customer Support team, and we'll be happy to revisit your order and see if there is anything further we can do to help.
Ordered th400 cross member.
Ordered a cross member from SS396. Item arrived quickly and was exactly what I ordered. Quality top notch i will be ordering again.
22 juillet 2026
Avis spontané
Réponse de ss396.com
Thanks for the feedback Phill! We appreciate your business.
Very Happy with the parts & the…
Very Happy with the parts & the shipping was super fast as well! Thank you & looking forward to more purchases
15 juillet 2026
Avis spontané
Réponse de ss396.com
Thank you for that feedback Gord! We hope to see you again soon!
Réponse de ss396.com
Glad you enjoy the local pickup Joe, spread the word!
Quality Products
I received everything I ordered and satisfied with the timely delivery, will definitely be ordering more in the future .
9 juillet 2026
Avis spontané
Réponse de ss396.com
Hi Louis, thank you for the positive feedback!
It was exactly what I ordered
It was exactly what I ordered, and it came to me really fast. Really good quality parts above all.
7 juillet 2026
Avis spontané
Réponse de ss396.com
Thanks for the feedback Ken!
I enjoyed th simple way to order on the…
I enjoyed th simple way to order on the web site.
7 juillet 2026
Avis spontané
Réponse de ss396.com
Glad you enjoyed the site Eddie, thanks for shopping with us!
It was back ordered for a month so I’m…
It was back ordered for a month so I’m just glad it arrived but it’s worth waiting for
12 juillet 2026
Avis spontané
Réponse de ss396.com
Sorry for the delay Denny, but glad you received it and are happy with it!
Cheaper is not better.
I had gotten some door molding from Amazon. After getting everything installed I could not shut the doors and had to slam the trunk. Now they work fine. I did have some trouble with the outer felts. They curve up on the ends. It looked in the manufacturing process they made them straight and then tried to curve them leaving a pucker at the end. I was able to work them out on one side but the other I still have a pucker.
12 juillet 2026
Avis spontané
The part was manufactured incorrectly
The part was manufactured incorrectly. The transmission cross member had the transmission mount welded off center and would not align correctly. I am requesting a full refund, including freight.
9 juillet 2026
Avis spontané
Réponse de ss396.com
Thank you for bringing this to our attention. We're sorry to hear the transmission crossmember did not meet your expectations. Please contact our customer service team so we can review the issue and assist you with your request—we're here to help resolve this for you.
Réponse de ss396.com
Thanks for the five stars Monica!
Parts are correct and fit is good also…
Parts are correct and fit is good also fast helpful service
1 juillet 2026
Avis spontané
It was easy to order and the parts were…
It was easy to order and the parts were good quality
9 juillet 2026
Avis spontané
Réponse de ss396.com
Thanks for the feedback and for the review Chris!
Received items quickly in excellent…
Received items quickly in excellent condition.
1 juillet 2026
Avis spontané
Réponse de ss396.com
Thanks for the feedback Todd, we appreciate your business!
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