SSE Energy Solutions  Avis 

Very poor customer service endless issues with this company. Agents who take calls are also very rude spoke to someone called Luke today who was very rude. Very shocking lack of customer service ive been with this company for years very dissapointed with the way their employees have started to treat paying customers

Christian is always helpful, responsive, and quick to fulfill requests. Highly appreciated!

I had a brilliant experience with the SSE Clarity Support team. Christian was fantastic, friendly, quick and genuinely keen to help. He sorted my request the same afternoon. When I needed something extra, he had it with me first thing the next morning, exactly as I'd asked. Customer service like this is rare, and it made a real difference. Thank you, Christian, and thank you to the team.

I’m the landlord of a property, SSE kept sending me bills for the property, I sent them numerous copies of the tenancy, stating the tenant is responsible for the electric,but they persisted in sending me the bill.

It’s been going on for over 4 months, SSE ignoring the tenancy agreement.
If they can’t get the information from you regarding the tenant, which is protected by Data protection laws, they simply send you more invoices.

It’s a form of intimidation and bullying.

The only way to get through to this dreadful, incompetent, ignorant company is via the Ombudsman.

Just to update my situation with SSE, I’ve just received 12 letters today (2/10/2026) all from SSE. They are truly an incompetent, arrogant and dishonest company. Avoid at all costs.

The worst energy company I have ever dealt with. The invoices I received were completely different from the payment amounts I was being sent by text message. I was then expected to pay for the company’s own errors and spend my time trying to resolve their mistakes myself.

I’m very relieved that I have switched to a much cheaper supplier, and I will never return to SSE Business Energy. Stay well away from this company if you do not want unnecessary problems that you will be left to sort out yourself.

Business account - we had 7 or so meters with SSE. All out of contract so moved to a new supplier who was offering us much better rates. 2 years later we are still waiting for credit balance of over £1,000 to be repaid to us; this is after chasing more than 3 times.
To make matters even worse, after not receiving any correspondence about one of the meters for months, we get sent a £3k bill followed by a £10k bill (6 months after closing down all contracts with them) - we had no idea how these had been calculated, or indeed if they were anywhere near accurate.
I contacted customer services and explained we have received these bills, have every intention of paying them, but just running them by a 3rd party ahead of agreeing the amount being billed (the billing was all over the place back-dating over 2 years and adjustments the whole way through. Very complicated). The call handler said that was very wise and she would put a note on file.
Two weeks later we receive a letter from a debt collection company.
I tried to contact SSE assuming this must be an admin error, only for them to tell me I am not an authourised person on the account (despite this being the 5th?? or so phonecall I'd made with them and have passed security on every other occasion), and they said that there were no notes of my phonecall anywhere (I even quoted date of phonecall and call handler's name but meant nothing to them).
Shockingly bad service. I've chased again for our refunds; 3 accounts were in credit, one under £100 but two others over £500... they have sent us the £100 but still waiting on the other two totalling over £1,000... it's a shame I can't send them to the debt collectors (like they did us) to try and get the credit balances returned!

John was very helpful, quick at responding and was able to provide excellent customer service.

I have been struggling for 1 Year with SSE. I am owed a significant amount of money. They were quick to take it from me promising when I corrected the meter from Business to Residential that the over payment would be made to me. Now no one can seem to figure out how to do it even though I have a years worth of notations on my account. Miserable.

Would give them a 0 if it was possible. I’ve never used electricity at the unit they have been billing me for years so I cleared it as it was actually a standing charge. Then they charged me a further 1k to have the meter removed as I did not need it. And it’s has been nearly 6 month the meter has been removed and I asked them to close my account down but yet they still charge me then send it to debt collectors. Biggest scammers around and I advise to stay away from this company.

Increased my standing charges by more than double even though I’m in a three-year contract only been using them for six months

With only two weeks notice before the increase is coming to effect

Run a small hospitality business currently being hit at all angles and SSE just making things significantly worse.

Disgraceful behaviour no one else can get away of it so not sure why they can

Steve (Clarity Team) - The whole process was quick, simple and to the point! Thanks for your support and assistance :)

Horrible experience. They keep making mistakes with our bills.

At one point, they claimed we had an outstanding balance of more than £2,000 and started debt recovery proceedings. We tried repeatedly to contact them by phone and email to understand what the actual amount due was, because we had received duplicate invoices, invoices covering periods when we were not even tenants, and invoices showing as outstanding even though they had already been paid.

They did not respond in time and, in the meantime, referred the account to debt collection, so we started being contacted and chased by debt collectors.

In the end, it turned out that we were actually in credit.

They apologised for the mistake and the issue was eventually resolved, but similar problems have since appeared on other invoices. They just keep making errors, and nothing seems to improve. It is honestly crazy how much time we have had to waste dealing with this.

I don’t know exactly what the underlying issue is. From what I have seen on Internet, their employees seem to be poorly paid. Everyone I have personally spoken to has been nice and helpful, so I don’t think the problem is necessarily with the individual staff members. Most likely, the real issue is with the company’s organisation, internal processes, and infrastructure.

If I could score minus, I would! Useless，could not care less. Zero Customer Service. If I can upload, my permanent Customer Response. Wherever you esculate; same response. The whole Company Not Fit For Purpose!!!

I have written numerous times and escalated. Now I have gone to the Ombudsman because you have taken no notice whatsoever. I am incandescent with your response.

Firstly I would like to publicly thank Steve Davis for his help and support. Admittedly we didn't get off to the best of starts however as our working relationship developed I quickly realised Steve was much more different from the rest. Much more pragmatic and intelligent, the way a supplier / customer relationship should be.

It was nice to liaise and build a working relationship with him. The personal touch I had lost when Scottish Hydro Electric morphed into SSE Solutions. When I made the difficult decision for the first time in my life to move to another supplier he was the ultimate professional and helped me through a smooth transition and liaised with me to close my accounts with a Zero balance. It's a pity all the other advisers / complaints handlers didn't perform their duties as diligently as Steve did. So thank you Steve and 5 Stars for you.

To SSE Solutions once again only 1 Star, hence the reason for 3 stars 5 plus 1 divided by 2 = 3 Stars.

When Scottish Hydro Electric morphed into SSE Solutions it became for me the last 2 years a living nightmare with this constant back billing of Invoices and Credit Notes and speaking to dozens of advisers who really couldn't care less. When it was Scottish Hydro Electric I had an account manager first it was Nicola for years then Ross who I could discuss matters with and liaise with them. When it became SSE Solutions I lost that personal touch and I just became a number.

So I am free at last my contract has ended and ever since Electricity was installed in our premises in the late 1950's for the very first time I have changed supplier. There are questions for SSE Solutions to answer as to why they lost a very long standing loyal customer who had it not been for last two years nightmare would have stayed with them regardless of their slightly higher price quotation package.

Unless of course they want rid of Micro businesses like mine, now that is another question.

The Human Species is a sociable animal and when companies like SSE Solutions loses the personal touch then they lose their soul.

Absolutely the worst supplier for gas and energy I've had to work with.

They take many working days to process a certain query or even a payment, and continue to block transfers out of their account without explaining why. Their technology is horrible and even processing a payment takes several business days to RECEIVE a payment, several business days to CREATE an online account. And 10 business days to take over an account.

I've had a bill for 17000 pounds in a month for GAS alone, and it's due to some error in their system.

I was supposed to have transferred to my preferred energy supplier (octopus) 7 months ago, but SSE apparently blocked the transfer and I wasn't notified, and it was blocked because of their very slow processing.

Please don't waste your time with this supplier if they are not going to improve.

I received response in 15 minutes, which is great. HHD was only available from 01/10/2025, which would otherwise have been confusing as the supply has been with SSE since 2023. However, the agent immediately explained the reason for this alongside the data provided. Had they not done so, I would certainly have gone back to ask for clarification.
This really demonstrates proactivity and a strong understanding of the client’s needs.

Extremely quick and helpful customer service team. I needed some data relating to energy usage for one of our facilities, and asked one of SSE's Clarity Support team for assistance. The level of service has been superb. Thank you.

Awful company:-
Smart meter didn't automatically send them readings, they sent me many letters asking me to read the meter to avoid further action, I explained repeatedly that it wasn't safe for me to do this due to the height of the meter from the ground in an outbuilding.
Received invoices where both the readings and amounts charged were difficult/impossible to understand.
Charged £4 per day in standing charges ie £192 bill , the cost of the actual electric in bill was approx £8, disgusted. Have now left SSE after a very stressful 2 yrs.

Following my review on 4th June, I have received two more incorrect bills, a phone call, and two emails requesting documents that I have already sent multiple times. Nothing ever gets resolved. The amount of administrative time I have wasted trying to sort out these basic issues is completely unacceptable.