SSE plc Avis 3 997

This Company is a Criminal Enterprise. The Government should step in to address how this Company has given the worst Customer service for an essential commodity and extorted money from consumers and behaved like ignorant thugs. All Shareholders should be aware they are supporting a criminal energy Company who for all their 'Green' lies are robbing the people with an air of being above the Law as the Ombudsman is in effective against them. In 3 years they couldn't even get my address right when I contacted them maybe 30 times over 3 years and have paid £1,000's for a very small amount of electricity because of their Deceit and Uselessness. Avoid af All costs. They are robbing Small Businesses.

My experience with SSE has been nothing short of a bureaucratic nightmare, defined by gross financial overcharging and a startling lack of accountability. Over a three-year period, my company was exorbitantly overcharged. Despite our best efforts to rectify the situation, the company’s internal processes seem designed to obstruct resolution rather than facilitate it.

The most frustrating aspect was SSE’s active refusal to engage in meaningful dialogue. We made every possible effort to update the account name to ensure proper legal and administrative alignment. Instead of assisting with this routine transition, SSE used it as a shield to ignore our disputes, effectively silencing us while they continued to levy incorrect charges.

The escalation tactics used by SSE are predatory. While the billing dispute was ongoing, the company bypassed professional mediation and resorted to threatening me personally with a County Court Judgment (CCJ). This attempt to bypass corporate liability and intimidate an individual over a disputed business debt is a clear indicator of their ethical standards.

The "goodwill" gesture offered through the Energy Ombudsman was an insult. The proposed settlement was structured in such a way that our company would have still ended up paying SSE more money than was actually owed.

Furthermore, the Ombudsman proved to be entirely ineffective. Rather than acting as an impartial mediator, they appeared to facilitate SSE’s malpractices, failing to address the evidence of overcharging or the aggressive collection tactics employed against us.

Bottom Line: SSE has demonstrated a complete lack of corporate responsibility. They rely on administrative stonewalling and legal intimidation to maintain overcharged accounts. I would strongly advise any business to seek an alternative provider that values transparency and follows standard regulatory ethics.

Avoid at all cost. They are thieves, we have 3 light bulbs in our common area, on timers. £300 for one quarter! we tried to understand why, apparently due to the pricing and nothing we could do about it. We've switched to Octopus, do the same ASAP!

The worse company to deal with. Unclear billing, unable to deal with complaints, absolutely and shamefully hopeless.

Worked here a while a go, defended the company online and ad a thanks, got suspended for 2 weeks, but got 14 days of pay taken....glad its a dumster fire.

Awful company! Don't care about their customers. They don't show for appointments, or even book them even though you spoke with them. They leave a family with a toddler in a house with no gas! AVOID AT ALL COSTS!!!

poor communication. As executor of an estate they were the worst organization to deal with by far. uncompetitive pricing. Rarely follow through with what they say they will do - everything needs chasing and follow up. Many wasted hours dealing with them. useless.

When I finally got thru to Mussa he was extremely helpful when assisting me with my situation. Much appreciated.

Dreadful customer service
Would not reccommend, neither good prices, nor good quality of service and certainly very poor at handling issues.
Refusing to refund our account and chasing us with a debt agency at the same time. Poor.

Useless, worst energy supplier.

Took three weeks at my old electricity providers undiscounted prices at the coldest time of the year for them to bother to switch my account. Cost me over 150. Why did they make me go down to the basement to get the reading on the switching date? As soon as my contract is up I won’t be back

SSE is a completely useless company, IMHO. I am treasurer of a village hall in Wiltshire. The so-called "smart" meter hasn't been working for months. SSE keep sending estimated readings. I have phoned them repeatedly to ask them to replace the meter, but they do nothing and keep coming up with requirements for me to supply readings - utterly stupid, as the meter isn't working. It routinely takes me 30 minutes to gewt through to them and the person dealing with the complaint is lazy and useless.

Quite frankly these are probably the worse bunch of human beings around! Left our family including our disabled son without power so we couldn’t feed him and hoist him out of his wheelchair let alone get him in the house after digging up half of our driveway and blocking our front door just to do a simple joint connection!! They have left an absolute mess and are no interested whatsoever when you phone them!!

This is my third appalling review for SSE because I receive some partial communication from them (only in response to awful Trustpilot reviews) and when I email back with a specific question, I do not get a response. I have tried calling but after being on hold for over 20 minutes, here I am again attempting to get a response...

I recently wrote a review in December on behalf a friend who passed away in November 2025 and his widow about an issue that was ongoing for 2.5 years where SSE had continued taking money for a meter that had been removed and even though the ombudsman had ruled in favour of my friend, SSE had failed to make the appropriate repayments and he/ then his widow were being chased by SSE's debt collection partners. We have had a partial resolution - the year of incorrectly billed money has been returned with a goodwill payment for SSE's error however we have not had an response to the debt collection payments which were made (the debt collection were erroneously chasing/ hounding my friends widow in the aftermath of his death). It is shocking that once again I have needed to resort to Trustpilot in an attempt to get SSE to put right this issue. Can someone (there is a named person dealing with this complaint but I don't want to detail here for privacy purposes however this is a bit of a joke now) please look at this as a matter of urgency? Can this be escalated please? This is making a dreadful situation worse.

Extremely unhappy about SSE services.
I have been waiting to have an unsafe box and wire replaced and updated now since October 3rd. It is now December 17th. SSE have delayed the date to come out again and again. Finally I had a date today, 17th December to attend between 8 and 10 this morning.
I waited in the cold with no heating or hot water at the address. I even called SSE at 10, as there was no sign of them. The phone caller advised that they would be attending and in readiness my my new smart meter being fitted tomorrow.
But at 11.04 I received a text message to say that they couldn't now attend until January!
I am appalled by how this company have wasted my time and make no communication to advise until it's too late. Awful service

I hope to see them in court of justice. Some one must stop them . It’s a shame to see and read How they abuse everyone . It must be good money they pay to employees otherwise how reckless they can be to work for this company.

Absolutely unacceptable service.
Today, without any proper notice or communication, SSE Business Energy sent a team to our business and removed our electricity meter during peak trading hours—the busiest time of the entire week. As a result, our business has been forced to close for two full days (Saturday and Sunday) because no one from SSE works over the weekend to address the damage they caused.

This action shows:
• Zero respect for small businesses
• Complete lack of responsibility or planning
• No understanding of financial impact
• No customer care or accountability

We were given no chance to discuss, resolve, or even understand the issue before they shut us down. The team simply arrived, removed the meter, and left us with a business that cannot operate until Monday.

This has caused significant financial loss, destroyed our weekend trade, and put unnecessary stress on our entire team. For a large company like SSE to behave this recklessly is shocking.

If you are a business owner, think twice before trusting this company. Their communication is terrible, their actions are sudden and disruptive, and they take no responsibility for the impact they have on businesses.

Deeply disappointed.
Highly unprofessional.
Would never recommend.

Possibly the worst energy company ever

purchased a property and they were the suppliers. the change of occupancy team just don't answer the phone - you can be on hold for hours at a time

Avoid this company at all costs

Absolute disgrace no one answers the phone we raised a complaint over 6 weeks ago and have been back billed for an account that was going to a derelict property. We are now being threatened with legal action over the visit to cut us off despite having no notification of this.

Can I not put zero???

Absolutely no one answering the phones!!!!!

Im a business customer!!!!!
Switch to another company, at least they do.