SSE Airtricity Avis 

It is a Bank holiday weekend had no electricity but 2 members of staff were good enough to supply me with their help and as it is quite cold this is appricated

Done a year out of contract the 20th moved company on the 20 and they charge us 100 euro for early termination even tho out of contract ridiculous

My query was answer quickly and accurately.

I am extremely disappointed with how SSE Airtricity handles contract transitions and digital customer support.
My 1-Year Fixed Electricity contract was set to end on October 28th. I initiated a switch to a new supplier less than two weeks before expiry purely to account for standard network processing lead times (10–14 working days). Despite this, SSE automatically hit me with a harsh €100 early termination fee for a single electricity account.
To make matters worse, when I queried this on WhatsApp, their agent (Muhammad) advised me that the contract wouldn't auto-renew and to sign up with my chosen supplier, but failed to warn me about switching lead times or early exit penalties. Furthermore, when I asked to handle or escalate this digitally, I was repeatedly stonewalled and told I had to call by phone—creating an unnecessary barrier to resolving a legitimate issue.
I have now lodged a formal complaint (Ref: 215374526) to have this €100 fee wiped, and will be escalating to the CRU if it is not resolved. Poor communication and automated penalty traps are no way to treat loyal, paying customers.

I spoke with Leah at customer services on the live chat, she was extremely helpful and very polite and couldn’t thank her enough for her help.

Costumer service and the staff are all friendly and professional.

Was on chat with Nikolas, utterly unhelpful, he was limited by the system airtricity use with only every 2 week direct debits but lord he navigated everything robotically without an iota of grace or ingenuity to help the customer, feel like switching on the back of the interaction, probably will.

I am moving tariff to a day night tariff which requires a meter switch. SSE meter switch team booked me in to have a meter switch with NIE meter team. On the day noone arrived. After a number of back and forth conversations NIE are blaming SSE for not correctly processing the request and SSE are blaming NIE as they are satisfied they did everything correctly. I have no contract with NIE but SSE say I should complain to NIE. As a result I am not able to change tariff until meter exchange completed. SSE customer service has been very disappointing on this occasion. I aaked for my complaint to be escalated but this has not been done either.

Firstly I did not have to wait to long n Leha was very nice n polite n gave me the information I needed very helpful thanks

Customer Service is always excellent and the staff are always very friendly and helpful whether it is by phone or email.

SSE Airtricity's customer support is the best!!!

I had requested a refund of credit on my account via webchat and was asked to submit a new meter reading . Once I had done this the agent put a reminder on the account to process the refund when the new bill generated and it was done as promised. The agents were all very helpful, it was easy to navigate from the website to the live agent and my issue was resolved quickly. Great customer service.

Prompt attention to my issue and quick resolution

Issues with an account. It took a while to sort out but the people who communicated with me were very helpful and updated me as adjustments were made

Agent was so helpful and resolved my query effectively & in a very customer centric fashion

Customer service agent was knowledgeable and straight to the point. Very helpful!

Your agents are really professional and helpful, thank you

Carlos was efficient, quick and the conversation was fluent and smooth. The solution was very satisfactory and exactly what I was looking for.

Was easy and inquiry was sorted out fast.