I had requested a refund of credit on my account via webchat and was asked to submit a new meter reading . Once I had done this the agent put a reminder on the account to process the refund when the n... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I am moving tariff to a day night tariff which requires a meter switch. SSE meter switch team booked me in to have a meter switch with NIE meter team. On the day noone arrived. After a number of back... Voir plus
Fantastic. Spoke with kayleigh from the sse airtricity digital team and she was able to resolve my issue very quickly. I had noticed i entered the incorrect meter reading and she was very thorough an... Voir plus
L'entreprise a répondu
Had a great year with SSE, when I did leave for another provider, my new provider in error, stopped my supply with SSE too early (few days) so I was charged the early cancellation fee. I spoke with a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'énergie
- aussi dans
- Fournisseur d'électricité
- Fournisseur d'énergie verte
- Solutions et équipement énergétiques
À propos de SSE Airtricity
Écrit par l'entreprise
SSE Airtricity powers homes across Ireland with cleaner, greener energy. We offer great-value electricity and gas plans, plus home energy upgrades like insulation, solar panels, heat pumps, and EV chargers through our One Stop Shop. Our customers enjoy exclusive perks with SSE Reward and smarter energy management with EnergiHub, helping them save while supporting a greener future.
Northern Ireland
Switch NowRepublic of Ireland
Switch NowÉcrit par l'entreprise
Coordonnées de contact
SSE Airtricity, Red Oak South, South County Business Park, Leopardstown, Dublin 18, D18 W688, Royaume-Uni
- sseairtricity.com
Switch Now
4,5
Excellent
3 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very helpful and patient customer care…
Very helpful and patient customer care agents.
28 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Sarah,
Thank you for your kind feedback! We’re delighted to hear that our customer care team was helpful and patient. We really appreciate you taking the time to share your experience.
Kind regards,
Kayleigh.
Bad advice from their customer service
Asked for advice regarding whether or not I needed to move an outdoor gas meter prior to building work, was told by their customer agent this would not be necessary because many of their customers have internal meters. I got my boiler serviced a while later and the technician had to shut off my gas on the spot as it was unsafe, SSE airtricity have refused to accept culpability for their untrained customer agent giving bad advice laying the blame at myself for not contacting Phoenix gas despite no indication that this would be necessary, apparently it's my fault as a software developer for not knowing gas safe regulations.
29 avril 2026
Avis spontané
Réponse de SSE Airtricity
Hi ,
We are sorry that your experience at SSE Airtricity didn’t match your expectations. We would love to know more, so that we can deliver a better experience next time. We have requested your contact information and a member of our team will reach out directly.
Kind regards,
Kayleigh
£40 exit fees
Hi. A month ago I decide change electricity provider from SSE to BudgetEnergy. BudgetEnergy assured me that would be smooth and pleasant switch between companies. After 2 weeks SSE sent me last bill with extra £40 exit fees. When I try argue with this, SSE said they can not do anything with this, Budget said this is not his problem. I was with SSE 15 years and always pay bills in full on time. SSE don't care about customers. BudgetEnergy also. Regards. Martin
14 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi Marcin,
We are sorry that your experience at SSE Airtricity didn’t match your expectations. We would love to know more, so that we can deliver a better experience next time. We have requested your contact information and a member of our team will reach out directly.
Kind regards,
Kayleigh
Nicolas was extremely helpful and quick…
Nicolas was extremely helpful and quick to assist with my complex request.
25 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Kathleen,
Thank you for your wonderful feedback! We’re so pleased to hear that Nikolas was able to assist you quickly and effectively with your complex request. We’ll be sure to share your kind words with him!
Kind regards,
Kayleigh.
Contacted SSE Airtricity with a login issue
Contacted SSE Airtricity with a login problem to the app and the website. I received help from an actual agent (Nikolas) via chat within two minutes and he resolved the problem within two minutes. Excellent service.
25 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Sean,
Thank you for your fantastic feedback! We’re delighted to hear that Nikolas was able to respond so quickly and resolve your login issue efficiently. We’ll be sure to pass on your kind words to him. We really appreciate you taking the time to share your experience!
Kind regards,
Kayleigh.
Problems can surface anywhere
Problems can surface anywhere, through no fault of anyone - it's how they are dealt with that's important- SSE dealt with my issue thoroughly and professionally with a successful outcome. No complaints from me - top marks from me 👏
24 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi PJ,
Thank you so much for your fantastic feedback! We’re delighted to hear that your issue was handled thoroughly and professionally, and that we could achieve a successful outcome for you. We really appreciate your kind words and your support!
Kind regards,
Kayleigh.
Fast response
Fast response, concise questions and resolved issue quickly. Excellent service
23 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Frank,
Thank you for your fantastic feedback! We’re delighted to hear that your issue was resolved quickly and efficiently. We really appreciate your kind words and support!
Kind rgeards,
Kayleigh.
Trying to get through to a real…
Trying to get through to a real ''live'' person was truly a nightmare...it literally took me a couple of days and on occasion the reception was so poor that I gave up trying to make out what the recorded voice was saying and had to go back to square one.
That said, when I did get to speak to a ''live'' person what a transformation ! The people I spoke to were so patient, sympathetic and helpful it was incredible how different the experience was. They really did pull all the stops out to resolve my problems.One of the ladies even filled out a form for me over the phone to facilitate an installation I needed and she sent off the form herself...what an angel !! I can't thank these people enough for sorting everything out for me .In particular I thank Eniola, Fergal and Pamela who spared me a lot of grief.All the ''stuff'' that was weighing me down has now been dealt with. Thank you all so much ! Robert O' Prey
15 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi,
Thank you, Robert, for your kind feedback. We’re sorry it was difficult to reach us, but delighted Eniola, Fergal and Pamela were able to resolve everything and provide the support you needed. We’ll be sure to pass on your lovely comments!
Kind regards,
Kayleigh.
Very helpful online support
I was able to receive help from Krunoslav today without any drawbacks. I ordered a replacement card for my top-up meter with the minimum of fuss.
23 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Danny,
Thank you for your feedback! We’re delighted to hear that Krunoslav made the process quick and straightforward and that you received your replacement card with minimal fuss. We’ll be sure to pass on your kind words!
Kind regards,
Kayleigh.
Very efficient and helpful with my query
Very efficient and helpful with my query
23 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Padraic,
Thank you for your feedback! We’re delighted to hear that our team was efficient and helpful with your query. We really appreciate you taking the time to share your experience!
Kind regards,
Kayleigh.
An SSE doorstep agent convinced me to…
An SSE doorstep agent convinced me to switch by promising €120 in Tesco vouchers to make up for my old supplier's exit fee. I trusted her word, but when I called customer service, they hadn't a clue. It turns out it is just the standard small voucher exchange scheme, not an easy fix for exit fees. It is deeply unfair to mislead older customers at their doors. Be very careful if they knock.
12 août 2026
Avis spontané
Réponse de SSE Airtricity
Hi ,
We are sorry that your experience at SSE Airtricity didn’t match your expectations. We would love to know more, so that we can deliver a better experience next time. We have requested your contact information and a member of our team will reach out directly.
Kind regards,
Kayleigh
Réponse de SSE Airtricity
Hi Caitriona,
Thank you for your kind feedback! We’re delighted to hear that Krunoslav was extremely helpful. We’ll be sure to pass your lovely comments on to him!
Kind regards,
Kayleigh.
Great company with competitive rates…
Great company with competitive rates and friendly staff. Excellent customer service.
22 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Roman,
Thank you for your fantastic feedback! We’re delighted to hear you’re happy with our rates and customer service. We really appreciate your kind words!
Kind regards,
Kayleigh.
My request was entertained immediately
My request was entertained immediately
22 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Kamran,
Thank you for your feedback! We’re delighted to hear that your request was handled promptly and efficiently. We really appreciate you taking the time to share your experience!
Kind regards,
Kayleigh.
Réponse de SSE Airtricity
Hi ,
Thank you so much for your kind words! We're delighted to hear that you've found our team fast and efficient.
Going the extra mile for our customers is what we strive for every day, and it's great to know it's making a difference. We truly appreciate your support 😊
Kind regards,
Kayleigh
My problem was solved in few minutes…
My problem was solved in few minutes time. Thank you very much.
21 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Edgars
Thank you for your valued feedback and for taking the time to share your experience!
Kind regards,
Kayleigh
I told them that my number that was…
I told them that my number that was used to send my 35 pounds voucher was blocked and it was easy to dole my pronlem. I got the 35 pounds and i am satisfied by the service provided.
18 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Blessing,
Thank you so much for the lovely words! We're delighted to hear you’ve had such a great experience with us.
We're always here if you need us!😊
Kind regards,
Kayleigh
good service
18 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Adam,
Thank you for your feedback. We are delighted to hear that the service you received was good. Thank you for your valued feedback.
Kind regards,
Kayleigh.
I had a quick customer service by human…
I had a quick customer service by human assistance in chat.
18 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Amanda,
Thank you for your feedback! We’re delighted to hear that you received quick and helpful support from our customer service team. We really appreciate you taking the time to share your experience!
Kind regards,
Kayleigh.
I had a query on a bill
I had a query on a bill, it didnt get followed up but when i enquired again about it, Oyni didnt let it go an got it fiialised veyr quickly. Thanks you Oyni
17 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi John,
Thank you for sharing your experience! We’re pleased to hear that Onyi took the time to follow up on your query and get everything finalised quickly. We’ll be sure to pass your kind thanks on to Onyi . We really appreciate your feedback!
Kind regards,
Kayleigh.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.