I had requested a refund of credit on my account via webchat and was asked to submit a new meter reading . Once I had done this the agent put a reminder on the account to process the refund when the n... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I am moving tariff to a day night tariff which requires a meter switch. SSE meter switch team booked me in to have a meter switch with NIE meter team. On the day noone arrived. After a number of back... Voir plus
Fantastic. Spoke with kayleigh from the sse airtricity digital team and she was able to resolve my issue very quickly. I had noticed i entered the incorrect meter reading and she was very thorough an... Voir plus
L'entreprise a répondu
Had a great year with SSE, when I did leave for another provider, my new provider in error, stopped my supply with SSE too early (few days) so I was charged the early cancellation fee. I spoke with a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'énergie
- aussi dans
- Fournisseur d'électricité
- Fournisseur d'énergie verte
- Solutions et équipement énergétiques
À propos de SSE Airtricity
Écrit par l'entreprise
SSE Airtricity powers homes across Ireland with cleaner, greener energy. We offer great-value electricity and gas plans, plus home energy upgrades like insulation, solar panels, heat pumps, and EV chargers through our One Stop Shop. Our customers enjoy exclusive perks with SSE Reward and smarter energy management with EnergiHub, helping them save while supporting a greener future.
Northern Ireland
Switch NowRepublic of Ireland
Switch NowÉcrit par l'entreprise
Coordonnées de contact
SSE Airtricity, Red Oak South, South County Business Park, Leopardstown, Dublin 18, D18 W688, Royaume-Uni
- sseairtricity.com
Switch Now
4,5
Excellent
3 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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great fast reliable online service
6 octobre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Max,
Thank you for your great feedback! We’re delighted to hear you found our online service fast and reliable. We really appreciate your kind words and support.
Kind regards,
Kayleigh.
Had a great year with SSE
Had a great year with SSE, when I did leave for another provider, my new provider in error, stopped my supply with SSE too early (few days) so I was charged the early cancellation fee. I spoke with a lovely SSE agent Nikolas, and he was very helpful and understanding and issued a refund for the early cancellation fee. I will be looking next year at SSE again.
6 octobre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Fiona,
Thank you for sharing your experience with us. We’re delighted to hear that Nikolas was able to help resolve the issue and arrange a refund for the early cancellation fee. We really appreciate your kind words and would be pleased to welcome you back to SSE in the future.
Kind regards,
Kayleigh.
Small change to make with my billing…
Small change to make with my billing and it took about 15 seconds. Super fast .
6 octobre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Michael,
Thank you for your feedback! We’re delighted to hear that your billing change was handled so quickly and smoothly. We really appreciate you taking the time to share your experience.
Kind regards,
Kayleigh.
The staff were very friendly and helped…
The staff were very friendly and helped me through each step of how to solve my issue on the website. They were very patient aswell.
5 octobre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Eimear,
Thank you for your kind feedback! We’re delighted to hear that our team were friendly, patient, and able to guide you through each step. We really appreciate you taking the time to share your experience.
Kind regards,
Kayleigh.
Leah was very very helpful
Leah was very very helpful. Got the issue sorted straight away and was very friendly and polite
5 octobre 2026
Avis spontané
Réponse de SSE Airtricity
Hi.
Thank you so much for your lovely feedback! We’re delighted to hear that Leah was able to resolve your issue so quickly and that you found her friendly and polite. We’ll be sure to pass your kind words on to her!
Kind regards,
Kayleigh.
This firm is the most helpful supplier…
This firm is the most helpful supplier I have ever had.
If I were in trouble with the last lot they refused an emergency vend and told me not to ask again.
SSE are the best of the lot.
5 octobre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Gary,
Thank you so much for your fantastic feedback! We’re really pleased to hear that you’ve found us so helpful and that we’ve been able to support you when you needed us. We truly appreciate you taking the time to share your experience.
Kind regard,
Kayleigh.
santia did a great job and resolved my…
santia did a great job and resolved my issue in quick fashion
5 octobre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Matthew,
Thank you for your lovely feedback! We’re delighted to hear that Santia did a great job and was able to resolve your issue so quickly. We’ll be sure to pass your kind words on to her!
Kind regards,
Kayleigh.
Great customer service
Great customer service, extremely flexible and very approachable.
2 octobre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Jose,
Thank you for your wonderful feedback! We’re delighted to hear you experienced great customer service and found our team flexible and approachable. We really appreciate you taking the time to share your experience!
Kind regards,
Kayleigh.
Horrible company that just exists to…
Horrible company that just exists to rip off customers
2 octobre 2026
Avis spontané
Réponse de SSE Airtricity
Hi David,
Thank you for sharing your feedback. We're sorry to hear that you've had a frustrating experience with our service. Your satisfaction is important to us, and we'd like to help resolve any issues you're facing. Please reach out to our customer service team so we can assist you further and improve your experience. Thank you for giving us the opportunity to make things right.
Kind regards,
Kayleigh.
Eniola was so helpful even when I gave…
Eniola was so helpful even when I gave an incorrect detail. Help was much appreciated.
James
2 octobre 2026
Avis spontané
Réponse de SSE Airtricity
Hi.
Thank you for your lovely feedback! We’re so pleased to hear that Eniola was able to help and support you. We’ll be sure to pass your kind words on to Eniola!
Kind regards,
Kayleigh.
I was forced to become an SSE customer…
I was forced to become an SSE customer when I moved into a property they supplied. I immediately emailed them with the information needed to open a temporary account while I switched away. They took over two weeks to respond, only to tell me I had to register online or over the phone.
I registered online, then received an email from my new supplier telling me SSE had objected to the switch. This forced me to spend another 45 minutes on the phone registering again. At no point did anyone explain why they had objected or why the online registration had failed.
They also insisted on personal information, including a telephone number, without explaining why it was necessary to open an account. Demanding this information without demonstrating a need for it goes against basic data protection principles. I asked to speak to someone senior about this and was promised a callback within ten days—which, of course, required me to give them a telephone number. I eventually gave in and supplied the details simply so I could continue the switch and get away from this absolutely shambolic company.
The whole experience is entirely consistent with my previous dealings with SSE in England. I would advise anyone to avoid this company and push back against corporate overreach and unnecessary collection of personal data.
SSE are the poster child for the failings of privatisation and putting shareholder returns above customer service. The public deserve far better from a company supplying an essential service.
1 octobre 2026
Avis spontané
Réponse de SSE Airtricity
Hi JC,
Thank you for sharing your feedback. We're sorry to hear that you've had a frustrating experience with our service. Your satisfaction is important to us, and we'd like to help resolve any issues you're facing. Please reach out to our customer service team so we can assist you further and improve your experience. Thank you for giving us the opportunity to make things right.
Kind regards,
Kayleigh.
Chat support
Although they answered my questions via chat support, it took a long time to get a response because they kept asking me to confirm the account holder's details—even after I had just sent that information three times.
1 octobre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Alef,
Thank you for your feedback. We’re pleased that our chat support team was able to answer your questions, although we’re sorry to hear that the process took longer than expected. We appreciate your patience and will take your comments on board.
Kind regards,
Kayleigh.
Human experience was perfect you're AI…
Human experience was perfect you're AI appalling, AI never answered a question given 2 opportunities put typically in front of each statement I don't care about the typical I want to know about my account if I'm the one reaching out.
1 octobre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Anton,
Thank you for your honest feedback. We’re pleased to hear that your experience with our team was positive, but we’re sorry that our AI support didn’t provide the answers you needed. We understand how frustrating it can be when you’re trying to get specific information about your account, and we appreciate you taking the time to share your experience.
Kind regards,
Kayleigh.
Eniola explained everything clearly
Eniola explained everything clearly. Thank you!”
30 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Minu,
Thank you so much for your kind feedback! We’re delighted to hear that Eniola explained everything clearly and made your experience a positive one. We truly appreciate you taking the time to share your review!
Kind regards,
Kayleigh.
Réponse de SSE Airtricity
Hi Joe,
Thank you for your kind feedback! We’re delighted to hear that you found our service responsive and knowledgeable. We really appreciate you taking the time to share your experience!
Kind regards,
Kayleigh.
Customer service
Customer service from Muhammad, was helpful and provided all information needed.
29 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Catherine,
Thank you for your kind feedback! We’re delighted to hear that Muhammad was helpful and provided you with all the information you needed. We’ll be sure to pass on your lovely comments to him. We really appreciate you taking the time to share your experience!
Kind regards,
Kayleigh.
Réponse de SSE Airtricity
Hi Sai,
Thank you for your positive feedback! We’re pleased to hear you received good service. We really appreciate you taking the time to share your experience with us!
Kind regards,
Kayleigh.
I needed to change my name with SSE on…
I needed to change my name with SSE on their system. I changed my name because of gender reasons and everyone was so fantastic, I can’t remember the name of the person who helped me but she was so kind, so respectful and she got it changed extremely seamlessly. I honestly couldn’t have had a better experience.
11 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Ailsa,
Thank you so much for sharing your experience with us. We’re delighted to hear that our team treated you with such kindness and respect and made the process of changing your name as smooth and seamless as possible. We’ll be sure to share your lovely feedback with the team. Thank you for choosing SSE!
Kind regards,
Kayleigh.
Cheap company good communication i will…
Cheap company good communication i will be back in 12 months when my electric ireland new customer rate has finished!
29 septembre 2026
Avis spontané
Réponse de SSE Airtricity
Hi Una,
Thank you for your positive feedback! We’re delighted to hear you’ve been happy with our pricing and communication. We really appreciate your custom and look forward to welcoming you back in the future!
Kind regards,
Kayleigh.
Réponse de SSE Airtricity
Hi Yuki,
Thank you for your feedback! We’re pleased to hear you were happy with the quick response and efficient processing. We really appreciate you taking the time to share your experience with us!
Kind regards,
Kayleigh.
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