I am a recent customer to Yuno. The advance payment system (based on estimated forward usage) can be a bit frightening but they explained that it will all come right in the end .. so if they over-est... Voir plus
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Had a great experience changing my plan to an EV rate today. Was dealing with a lovely customer service agent on the phone called Gwyneth, she was very helpful and sorted out the issue quickly and e... Voir plus
My issue with Yuno is that with a dual fuel contract you have no idea what your bill is going to be. That negates the advertised advantages of using them and to make things worse they bill you for... Voir plus
L'entreprise a répondu
My bill came out €150 more expensive than I’m used to paying. I couldn’t understand why I called one of the representatives and found them very very hard to understand. I asked him to put me onto anot... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Yuno Energy is Ireland’s new home energy provider. Fed up with shocking electricity bills? Then Yuno Energy is the home energy provider you've been waiting for. You always know what to pay each month in advance and avoid expensive surprises. Plus, the Yuno Energy app makes it easy to see your usage and costs – helping you to cut back and save. We even give you a way to reduce your next payment: Beat your Prediction.
Coordonnées de contact
Paramount Court, Corrig Road, Sandyford Business Park, Sandyford., D18R9C7, Sandyford, Irlande
- 1800 554 400
- customercare@yunoenergy.ie
- www.yunoenergy.ie
4,4
Excellent
2 k avis
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Thanks Gwyneth
I am a recent customer to Yuno. The advance payment system (based on estimated forward usage) can be a bit frightening but they explained that it will all come right in the end .. so if they over-estimate you will pay more than you had anticipated ..but that overpayment will come off future bills. In truth I not sure that the logarithm used is entirely accurate. Gwyneth in customer services was excellent.. top marks.
20 octobre 2026
Avis spontané
I had to change my payment details with…
I had to change my payment details with Yuno & I was thrilled to speak to an actual helpful customer service lady by the name of Gwyneth who guided me through how to change my account payment details. Thank you for your kindness and professionalism
20 octobre 2026
Avis spontané
Had a great experience changing my plan…
Had a great experience changing my plan to an EV rate today.
Was dealing with a lovely customer service agent on the phone called Gwyneth, she was very helpful and sorted out the issue quickly and easily.
20 octobre 2026
Avis spontané
Called to change my energy plan and the…
Called to change my energy plan and the call agent (Bhavika) was very helpful, knowledgable of the product and thorough in helping me with my issue. I’m very satisfied with Yuno energy and their customer service.
19 octobre 2026
Avis spontané
I found Jessel to be very good- clear
I found Jessel to be very good- clear, patient and helpful. Very good at what she does!
19 octobre 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
You don't really know
My issue with Yuno is that with a dual fuel contract you have no idea what your bill is going to be.
That negates the advertised advantages of using them and to make things worse they bill you for energy you've not yet used.
Will be leaving them when my contract is up.
Since placing the above I have received feedback from Yuno in which they confirmed that they are unable to predict gas prices in the way they do with electricity and so my initial feedback needs no amendment. There are no advantages using Yunos system when you have the dual fuel account.
18 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi Eoin,
Unfortunately, our advance payment model is only available with Smart meters, which currently are only installed for electricity customers, not Gas. Down the line, Smart gas meters should also be rolled out, but until then we won't be able to bill with the same model. Gas is paid a month in arrears, whereas Electricity is paid a month in advance.
Full details can be found here: https://yunoenergy.ie/faq
Kind regards,
Sasha,
Yuno Energy Team
Cheaper rates but watch out for money taken
Signed up as cheaper but need to pay a month ahead. First problem we occurred was noticing an extra payment so rang them (customer service was great I have to say) but they apologised and sent the money straight back to our bank account. Few months later noticed same thing but a larger sum so rang to ask and they looked into it and said it was a fault on their part so funded the money again back to our account but 1 day later noticed they took it again. We called again and they apologised so we just said to credit our account with them to save the hassle but just want to warn others to keep checking your bank account and keep up to date as you just don't know if they are taking more than should be. We will not be going with them in future
15 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi Annemarie,
I'm so glad customer service has been great, but I'm concerned about what you describe as large sums coming out of your account accidentally. That doesn't sound like the level of service we're striving for here.
I've requested your account information through Trustpilot so I can have a look into your account and figure out what happened here, with the hope of stopping any future issues.
Kind regards,
Sasha,
Yuno energy team
Gwyneth was excellent to deal with and…
Gwyneth was excellent to deal with and solved my issie
16 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi Aidan,
Thank you for sharing your feedback. We are delighted to hear that our team was excellent to deal with and successfully resolved your issue.
Kind regards,
Sasha,
Yuno Energy Team
Avoid
Avoid, read their reviews first. They bill in advance and “predict” the bill! Shocked that bonkers.ie lists them, reduces their credibility in my opinion.
15 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi Mark,
Yes, we operate using an advance bill pay model. Details can be found on our web-site. Link: https://yunoenergy.ie/faq
"How does Advance Payment work?
Advance Payment makes it easy to monitor and predict every bill.
Each month, you pay for your electricity before you use it based on a usage Prediction (kWh).
We calculate the Prediction from your previous consumption and adjust it for seasonality. So it's always personalised and precise.
You then pay (on your chosen date) with a bank card saved to the Yuno Energy app. Billing Periods start on your payment date and usually last 30 days.
Helpful: Our app provides increasingly accurate updates on your next Prediction (kWh & €) until 24 hours before your payment is due. This allows you to budget without the prospect of shocking electricity bills."
I'm sorry you're not happy with how we work. Contact us at customercare@yunoenergy.ie if we can help in anyway.
Kind regards,
Sasha,
Yuno Energy Team
Gwynedd was extremely helpful and…
Gwynedd was extremely helpful and patient with my query today and very nice to talk to
15 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi Donal,
We are so pleased to hear that our team member was extremely helpful and patient with your query today, as well as very pleasant to speak with. Thank you for sharing your positive experience!
Kind regards,
Sasha,
Yuno Energy Team
Great experience with customer service…
Great experience with customer service particularly with Anuj, thank you!
15 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi Sarah,
We are so pleased to hear that you had a great customer service experience with us. It is wonderful to know that our team member provided such wonderful support, and we truly appreciate you taking the time to share your feedback!
Kind regards,
Sasha,
Yuno Energy Team
Excellent Service
Service excellent, assistant made various options easy to understand. 1st class!
15 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi Hugh Campbell,
We are glad you enjoyed your experience. Thank you for your feedback regarding our helpful presentation of choices.
Kind regards,
Sasha,
Yuno Energy Team
Jessel was absolutely fantastic this…
Jessel was absolutely fantastic this morning. She could not have been more helpful. I had a great experience dealing with her.
15 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi Liam Doyle,
We are so pleased to hear that you had such a wonderful experience with our customer support team this morning. It is fantastic to know that you received the assistance you needed and that your interaction was so positive. Thank you for taking the time to share your kind feedback with us.
Kind regards,
Sasha,
Yuno Energy Team
Réponse de Yuno Energy
Hi Phil,
We're happy to hear that our team provided you with such wonderful assistance during your recent call, and we truly appreciate your kind feedback.
Kind regards,
Sasha,
Yuno Energy Team
Gwyneth from Yuno was very helpful and…
Gwyneth from Yuno was very helpful and dealt promptly with my query.
14 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi Chris,
We are so pleased to hear that our team member was able to assist you efficiently and resolve your request without delay. Thank you for taking the time to share your positive experience with us.
Kind regards,
Sasha,
Yuno Energy Team
Gwyneth is a pleasant young lady …
Gwyneth is a pleasant young lady who efficiently helped me update my credit card details and take payment on my account
14 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi Alan,
Thank you for sharing your feedback. We are so pleased to hear that our team member provided pleasant and efficient assistance when helping you update your payment information and manage your account.
Kind regards,
Sasha,
Yuno Energy Team
Gwyneth made my ecperience seamless
Gwyneth made my ecperience seamless. Very helpful throughout. Thankyou Gwyneth
14 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi Maria,
We are so pleased to hear that our team member provided great assistance and made everything run smoothly for you. Thank you for taking the time to share your positive experience with us!
Kind regards,
Sasha,
Yuno Energy Team
My bill came out €150 more expensive…
My bill came out €150 more expensive than I’m used to paying. I couldn’t understand why I called one of the representatives and found them very very hard to understand. I asked him to put me onto another representative that was easier to understand and he refused. I’ve rang back multiple times and finally got put through to a woman named Gwyneth she was very helpful and explained the breakdown my bill and why it was so expensive
14 octobre 2026
Avis spontané
I had some doubts about my electricity…
I had some doubts about my electricity bill,GWYNETH explained everything in simple words patiently…Highly satisfied with her customer service
14 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi Bibin,
We are so pleased to hear that our team member was able to clear up your billing doubts with such patience and clarity. Thank you so much for taking the time to share your positive experience with our customer service.
Kind regards,
Sasha,
Yuno Energy Team
Jyotismita from Asia and her help and dedication
Spoke with Jyotismita yesterday after several attempts over previous days to get my Yuno energy app working. She put me on hold for 5 or 6 minutes and told me what to do and gave me a password on my Nokia phone. This was maybe 4th time I got a password but Joti (as she called herself) password worked. I was do thankful and stunned that I cursed in the excitement. Told me she was from Asia. Intelligent knowledgeable Lady who really made my day. I hope she had a lovely day after I was sorted. Really really impressed with her. Tomas Kennedy
12 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi Tom,
We are happy to hear that your technical issue was resolved effectively after your previous attempts to get everything working properly. Thank you very much for taking the time to share your positive experience with our support team. It is wonderful to know that our representative demonstrated the knowledge, patience, and intelligence needed to provide you with the exact solution required to restore your access. We appreciate your kind words regarding her helpful assistance, and we will certainly share your feedback with our team to recognize her dedicated efforts. Providing knowledgeable support to make our customers' days easier is always our goal.
Kind regards,
Sasha,
Yuno Energy Team
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