I am a recent customer to Yuno. The advance payment system (based on estimated forward usage) can be a bit frightening but they explained that it will all come right in the end .. so if they over-est... Voir plus
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Had a great experience changing my plan to an EV rate today. Was dealing with a lovely customer service agent on the phone called Gwyneth, she was very helpful and sorted out the issue quickly and e... Voir plus
Signed up as cheaper but need to pay a month ahead. First problem we occurred was noticing an extra payment so rang them (customer service was great I have to say) but they apologised and sent the mon... Voir plus
L'entreprise a répondu
My bill came out €150 more expensive than I’m used to paying. I couldn’t understand why I called one of the representatives and found them very very hard to understand. I asked him to put me onto anot... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Yuno Energy is Ireland’s new home energy provider. Fed up with shocking electricity bills? Then Yuno Energy is the home energy provider you've been waiting for. You always know what to pay each month in advance and avoid expensive surprises. Plus, the Yuno Energy app makes it easy to see your usage and costs – helping you to cut back and save. We even give you a way to reduce your next payment: Beat your Prediction.
Coordonnées de contact
Paramount Court, Corrig Road, Sandyford Business Park, Sandyford., D18R9C7, Sandyford, Irlande
- 1800 554 400
- customercare@yunoenergy.ie
- www.yunoenergy.ie
4,4
Excellent
2 k avis
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My bill came out €150 more expensive…
My bill came out €150 more expensive than I’m used to paying. I couldn’t understand why I called one of the representatives and found them very very hard to understand. I asked him to put me onto another representative that was easier to understand and he refused. I’ve rang back multiple times and finally got put through to a woman named Gwyneth she was very helpful and explained the breakdown my bill and why it was so expensive
14 octobre 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
I had some doubts about my electricity…
I had some doubts about my electricity bill,GWYNETH explained everything in simple words patiently…Highly satisfied with her customer service
14 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi Bibin,
We are so pleased to hear that our team member was able to clear up your billing doubts with such patience and clarity. Thank you so much for taking the time to share your positive experience with our customer service.
Kind regards,
Sasha,
Yuno Energy Team
Jyotismita from Asia and her help and dedication
Spoke with Jyotismita yesterday after several attempts over previous days to get my Yuno energy app working. She put me on hold for 5 or 6 minutes and told me what to do and gave me a password on my Nokia phone. This was maybe 4th time I got a password but Joti (as she called herself) password worked. I was do thankful and stunned that I cursed in the excitement. Told me she was from Asia. Intelligent knowledgeable Lady who really made my day. I hope she had a lovely day after I was sorted. Really really impressed with her. Tomas Kennedy
12 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi Tom,
We are happy to hear that your technical issue was resolved effectively after your previous attempts to get everything working properly. Thank you very much for taking the time to share your positive experience with our support team. It is wonderful to know that our representative demonstrated the knowledge, patience, and intelligence needed to provide you with the exact solution required to restore your access. We appreciate your kind words regarding her helpful assistance, and we will certainly share your feedback with our team to recognize her dedicated efforts. Providing knowledgeable support to make our customers' days easier is always our goal.
Kind regards,
Sasha,
Yuno Energy Team
Hello guys,
Hello guys,
How I am impressed with yuno is not the electricity or gas they provide but their customer service. I had an issue with the billing and I contacted the CService and it was dealt by Shaz. The way the problem was handled is impeccable. Rightly I was guided through and was given a solution too which was really a need of the hour. Shaz!!!! U r a gem. Thanks a lot for ur service and thanks Yuno for keeping such wonderful people around u and that makes u Yunooooo!!!!
Regards,
Geo.
13 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hello,
We are happy to hear that our support team was able to assist you with your billing concern so effectively. We appreciate you taking the time to share your positive experience with us. Providing clear guidance and timely solutions during critical moments is a top priority for our team, and we are glad that your situation was handled with such care and professionalism. Your kind feedback has been shared with our team members, as it encourages us to continue delivering exceptional service to all our customers every day. Thank you for choosing our services and for your wonderful support.
Kind regards,
Sasha,
Yuno Energy Team
Réponse de Yuno Energy
Hi Marie,
Thank you so much for taking the time to share your positive experience. We are thrilled to hear that you received such great support, and we will certainly share your kind feedback with the team member who assisted you.
Kind regards,
Sasha,
Yuno Energy Team
Don't be slow moving at end of contract or it will cost you.
I like that it seemed it was cheap energy, however, when my contract ended, I didn't move right away, and they increased my tariffs. I went online to find a cheaper company, told Yuno and asked if would they give me a better deal, they said no so I switched, then they contacted me and told me they would give me a discount, I said no, and because of the stupid billing they have (they charge you a month in advance with an estimated charge) you should get a refund when you leave (you are paying a month in advance remember) But No. In fact they actually charged me More! I have asked them to look at the bills because there must be something wrong. And their billing system for Electricity is as Clear as Mud, nothing seems to match. So I am now waiting to see if a mistake has been made. But all I can say, is set a date in your phone for switching because they will Hike up the price at end of contract if you stay with them.
12 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hello,
It would be standard practice in all electricity companies for the discounted unit rate to stop applying to a customers account once the contract is up. Your contract end date is visible in your monthly bills also.
I'd love to check your account to make sure you billing query is moving in the right direction, so I've requested your details through Trustpilot.
Kind regards,
Sasha,
Yuno Energy team
I was dealing with Gweneth who was very…
I was dealing with Gweneth who was very helpful and resolved my issue promptly and efficiently.
12 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi Liam,
We are so pleased to hear that your experience with our team member was positive and that your matter was taken care of quickly and effectively. Thank you very much for taking the time to share your feedback with us.
Kind regards,
Sasha,
Yuno Energy Team
What a service fully recommended this…
What a service fully recommended this company always answer the phone I wanted to switch my account to my wif easy peasy lemon squeezy Sia help us so much no problems with everything also you can see your usage and the service is always great 👍
12 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi Rafal,
We are glad you enjoyed your experience with our customer support team. It is wonderful to hear that updating your account details was such a smooth and hassle-free process for you and your spouse. We appreciate your positive feedback regarding our phone availability and the convenience of tracking your daily usage through our platform.
Kind regards,
Sasha,
Yuno Energy Team
Very helpful
Very helpful, clear, concise and transparent. Very easy to deal with
12 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi Declan,
We are glad you enjoyed your experience. Thank you for noting our clear and easy communication.
Kind regards,
Sasha,
Yuno Energy Team
Anuj was really helpful over the call…
Anuj was really helpful over the call and added the person within few mins. Thanks for your service
12 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi Raonak,
We are so pleased to hear that our team member could assist you so promptly and efficiently over the phone. Thank you for sharing your positive feedback with us!
Kind regards,
Sasha,
Yuno Energy Team
Réponse de Yuno Energy
Hi Jamie,
We are glad you had a positive experience resolving your issue with our support team today. Thank you for your review!
Kind regards,
Sasha,
Yuno Energy Team
Gwyneth was very clear in her…
Gwyneth was very clear in her communication and explained each part of my plan in a way that was easy to understand.
12 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi Tony,
We are so pleased to hear that your experience was positive and that your option details were broken down clearly. It is wonderful to know everything was straightforward and simple for you to grasp.
Kind regards,
Sasha,
Yuno Energy Team
Anuj solved my issue in a competent and…
Anuj solved my issue in a competent and friendly manner. Good sense of humour too. More Anuj and less AI please 😃
12 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi Miriam,
We are glad you enjoyed your experience with our human support team. Thank you for your feedback regarding our service and helpful staff.
Kind regards,
Sasha,
Yuno Energy Team
Thanks Rebecca
Thanks Rebecca. Talked me through my query in minutes with patience and professionalism and friendliness. A pleasure to deal with.
9 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi Patrick,
We are delighted to hear that our team member was able to assist you with your query so quickly and with such patience, professionalism, and friendliness. Thank you for sharing your wonderful feedback!
Kind regards,
Sasha,
Yuno Energy Team
Quick and easy to get through to.
I was able to ring and get through to an actual person and not a Robot. I spoke to Gwyneth and she was super helpful, efficient and nice to deal with.
9 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hello,
We are so glad you had such a great experience getting in touch with us. It is wonderful to hear that you were able to connect with a helpful, friendly, and efficient team member right away. Thank you so much for taking the time to share your positive feedback!
Kind regards,
Sasha,
Yuno Energy Team
Happy customer.
Gwyneth, was an excellent communicator. Very helpful and pleasant.
8 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi Pat,
We're so pleased to hear that our team member provided clear communication and was so helpful and pleasant to deal with. Thank you for taking the time to share your positive experience with us!
Kind regards,
Sasha,
Yuno Energy Team
Excellent customer service
I had an issue with my meter reading that needed correction. Appreciate the quick turn around from the team. Thanks Gwyneth for clarity in communicating and resolving this issue.
8 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi Inez,
Thank you for sharing your feedback with us. We are delighted to hear that your billing issue was resolved promptly and that our team provided clear communication throughout the process. Your positive experience means a lot to us.
Kind regards,
Sasha,
Yuno Energy Team
Contacted the support service via chat…
Contacted the support service via chat and they were very nice and clear!
7 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hello,
We are so pleased to hear that your experience with our support chat was pleasant and clear. Thank you for taking the time to share your wonderful feedback with us!
Kind regards,
Sasha,
Yuno Energy Team
Rohan and Rebecca were great to deal…
Rohan and Rebecca were great to deal with. Very helpful and professional
7 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi David,
We are so delighted to hear that you had such a wonderful experience interacting with our team members. Thank you for taking the time to share your lovely feedback about our helpful and professional service, we truly appreciate it!
Kind regards,
Sasha,
Yuno Energy Team
I called to let Yuno know I installed…
I called to let Yuno know I installed solar panels. Gwenth was very helpful, and checked to see if my installer had contacted ESB. Which they had.
7 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hello,
We are happy to hear that our team member provided useful support by verifying your setup details. Thank you for sharing your positive feedback with us!
Kind regards,
Sasha,
Yuno Energy Team
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