Pinergy Avis 

The person taking the call, keelan, was really helpful, he provided great assistance and answered all my questions. 10/10 service

Closed my account in July 28th with refund of over €1000 due. Despite numerous calls, emails and escalations, I still have not received my refund. It's now over 6 weeks since my account was closed so going down the formal complaints route with CRU. Do yourself a favor and stay away from this company at all costs.

Pinergy is a great supplier of energy.
It is convenient and handy.
Its customer friendly and helpful to both business and residential consumers.
In this economy it is an essential source of energy and it is important to maintain a good balance in today's fast paced city life.

Despite 3 phone calls nobdy was able to connect my solar panel inverter to Fusi
on Solar. I cannot login and I cannot change it. Very poor service from Pinergy.
Please send an Engineer to help me.
I have lost out on the best summer for years. It has cost me money.

Three months now waiting for a warranty part to be replaced. Invertor failed early June, Pinergy have been unable to get a replacement. Not much point giving warranty if they don't carry spare parts. Not being able to replace one the key components when there are few components to the set up is very questionable customer service. I will keep you updated on long it takes but right now its 3 months. Potential customers need to be aware of this.

I closed my Pinergy account when I moved out of Ireland in October 2025 with some credit remaining on the account. As I had moved abroad, I emailed their published customer service address twice to ask how the remaining credit would be refunded. I received no response at all. Months later, after contacting the CRU for help, I followed their instructions and submitted a formal complaint to Pinergy through their complaints email channel. Again, no substantive response, not even a complaint reference number. I have now spent months trying to resolve what should have been an extremely simple account closure and small refund. The amount of money involved is honestly no longer the point. What I find unacceptable is publishing email channels for customer service and complaints while repeatedly failing to respond to a customer using those exact channels. I have now had to return to the CRU because there appears to be no further way for me to resolve this directly with Pinergy.

so long pinergy. Rates for ev users and people with panels has sky rocketed. cant seem them surviving at current prices. dumb move

I experienced a long-running WAN signal issue with my smart meter, which caused repeated problems with Automatic Top-Up and syncing between the meter and the app. Despite the frustration this caused over several months, Pinergy’s Customer Services team handled it exceptionally well.

Maeve in particular was consistently proactive, patient, and thorough... following up even after the main issues were resolved, keeping me informed, and making sure everything was properly credited. Caolán, Tara, and Keelan were also helpful along the way.

It’s clear the infrastructure limitations at some properties are outside the team’s control, but the level of care and follow-through from Pinergy’s support staff made a genuinely difficult situation much easier to deal with. I would recommend Pinergy based on the service alone.

Having been with Pinergy for three years on their EV tariff, they email us this week to say our contract is ended. And their EV tariff is no longer available... WHY???
If we stay with them they offer only their "Family Time" tariff which is a night rate price hike from 6¢/kWh to 25¢/kWh. Outrageous... by over 300%.
Sorry Pinergy, you've failed badly here. We're switching pronto.
BEWARE IF YOU'RE CURRENTLY ON THEIR EV TARIFF, THEY'RE WILL DROP YOU LIKE A BRICK!

I switched to Pinergy at the end of March. Just three months later, they announced they were doubling their EV night tariff.

You simply don’t do this. Either don’t sign people up to plans you already intend to change significantly, or honour the advertised prices for at least a year. If I changed my mind and wanted to leave, they would charge me an exit fee, but apparently they can change the deal after only a few months.

Stay away if you can.

I had a query which wasn't straightforward and Maeve was extremely helpful and courteous. Many thanks

After contacting Pinergy, I received a clear and detailed explanation of how my account operates, which significantly improved my understanding of the situation. They confirmed that they are strictly an electricity supplier and do not provide gas services, which immediately helped separate the two issues that had been causing confusion. They also explained that my supply operates on a Pay As You Go system, meaning that whenever my balance is depleted, the electricity is automatically disconnected and restored once payment is made.

In addition, they clarified that the heating interruption I experienced is not related to gas supply but is likely due to the heating system or its timer relying on electricity to function. This explanation was particularly important, as it resolved my assumption that both electricity and gas were being controlled by the same provider. Furthermore, they provided a transparent breakdown of charges and account status, which helped me fully understand my billing structure.

Overall, the engagement with Pinergy was constructive and reassuring, as it provided the missing technical and operational clarity that had previously led to misunderstanding regarding my utility arrangements.

My request was dealt with quickly and effectively and I am very satisfied with the result.

Extremely disappointed with Pinergy Solar. I accepted and signed a formal written quote for €14,309.04, but after installation, I was invoiced €18,375.93—an unauthorized increase of over €4,000 with no explanation or variation agreement. Shockingly, they have now threatened to remotely disconnect my solar system if I do not pay this disputed balance. Furthermore, the post-install BER certificate is still outstanding. My formal complaints have been ignored. This matter is now being referred to my solicitor, the CCPC, and the CRU. Prospective customers should be very wary of post-install price hikes and aggressive collection tactics. Avoid.

I would like to thank Justine for the excellent and timely support provided and the thorough professionalism with which she handled the case.Team Pinergy is lucky to have a team member like Justine.

We regularly need to make phone contact with Pinergy and we wish to have it noted that Ryan consistently assists in any way he can and is always courteous and obliging in all matters. We are always delighted when Ryan answers the phone ! We do not have any issue with any other person but would like to commend Ryan as a pleasure to deal with.

My query was answered very quick and agent Carlie was very kind and professional.

I spoke with agent Carlie. Carlie helped me in a very professional and kind manner. I'm very nervous when it comes to computers and apps because I don't really understand what to do. Carlie was very patient and friendly, and she helped me in the best possible way, explained what needed to be done, took payment over the phone, and also ordered new cards for me to replace the old ones. I'm very happy with the company's service. Thank you very much!

payment page, often freezes, terrible crap and expensive