Pinergy Avis 

We had our solar panels installed by Pinergy 3 years ago, all went well and we were happy with everything. However, on trying to seek advice recently we have been told Pinergy Solar no longer existed and that they have dropped the solar side of their business to concentrate on other ventures. This is really frustrating. We were told to contact the manufacturer of the panels for support/help/information. We are not sure why this has happened and feel we have been left high and dry. The Pinergy rep person we spoke to sounded like he’d been shipped in to fend off previous Pinergy solar customers, even saying at one point he’d had 1 hour of training to deal with the likes of me! We will be giving any future Pinergy ventures a wide birth and would recommend others to do the same. This kind of behaviour should be illegal. Maybe Pinergy ran for the hills regarding solar energy once they’d made their quick buck.. who knows…

Excellent customer service. I contacted Pinergy regarding a credit transfer to my new meter and Maeve resolved the issue on the same day I sent the first email. The process was quick, clear and very helpful. Thank you for the efficient support!

Thanks Maeve!

They are not the cheapest by any means, but their customer service is very helpful and responsive.

I’ve changed my tariff to Lifestyle from prepay, and they were very helpful during the whole process.

Aoibhe was extremely helpful!

I have an error message appearing on my Eddi showing max temp reached. So the solar panels are not heating our water.
I was told to turn off the Eddi for forty minutes to see if that resolved the issue. It didn't and I contacted Pinergy again. I was told someone would phone me back.
No one did.
I called again. I was told to possibly contact the manufacturer as there was no support available in Pinergy and it could take months for an engineer to get back to me. I asked for the manufactuer of what, the Eddi or the panels, or the large red box in our attic. There are a lot of components to this solar stucture.
So I was given no help to resolve the issue and the issue is still not resolved. I have no hot water being generated from our solar panels.

The technical support service is very poor. They are quite happy to email you to ‘explain’ what you should do to correct the issue but there is no technical support. I have an issue with my solar battery which was installed by Pinergy. It is still under warranty. I logged the issue with them over 6 weeks ago and the only advice I’ve received is turn the system off and on again. This has not resolved the problem so I asked that they raise a ‘ticket’ for a technician to call out, but 4 weeks later still nothing. This is not good enough and the fault in my battery system is Al’s costing me money. The longer this drags on the more money it costs.

It was a pleasure dealing with your representative,Keelan. He was very knowledgeable and helpful and got my issue sorted without any fuss.

Finding your MPRN is impossible on the app. A basic piece of information needed to report electrical faults through EBS online system. This is a failure on Pinergy’s part - should be available on the app when logged in. Especially during hours where Pinergy customer support is unreachable - such as 4am.

Edit: I just received a support call. Pinergy claim the MPRN isn’t shown in the app for GDPR reasons, but that doesn’t hold up. The MPRN is a premises identifier, not personal data on its own, and it’s already printed on bills and shared with ESB Networks and other suppliers. If it were genuinely restricted under GDPR, it wouldn’t be routinely disclosed through those channels. Hiding it in the app appears to be a product or design choice rather than a legal requirement - therefore, a failure of Pinergy’s part to supply basic information required as part of logging a ESB fault.

He took his time not rushing to explain in details, He allowed me to ask where I don't understand.

Keegan was really helpful and easy to talk to, he answered all my questions and helped me understand what was happening, he explained everything really well and helped me with my problem, overall I am satisfied

Really good customer service, Easy to talk to and promise keeper

Pinergy is definitely more expensive than the majority of other providers. But the support provided by their phone-team (specifically Aoibhe today) is top tier.

Really helpful and patient and friendly it’s a really good person

Spoke with Maeve who was very pleasant, helpful and made the experience easy to navigate.

Chris was fantastic! I called to check an offer where in the end it would not be beneficial and he, in addition to explaining the difference to me, still helped us with a much better plan. In addition to being very patient in explaining considering the accent barrier. Thank you!

Great customer service. No waiting in the queue when calling. Getting honest recommendations.

Quick and Easy

Chris at Pinergy was outstanding in providing the right information in terms of contract changes, the switch was smooth and without any issues.

Very helpful. Plain speaking, clear explanations, pleasant manner