I am a recent customer to Yuno. The advance payment system (based on estimated forward usage) can be a bit frightening but they explained that it will all come right in the end .. so if they over-est... Voir plus
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Lisez les avis des autres
Had a great experience changing my plan to an EV rate today. Was dealing with a lovely customer service agent on the phone called Gwyneth, she was very helpful and sorted out the issue quickly and e... Voir plus
Signed up as cheaper but need to pay a month ahead. First problem we occurred was noticing an extra payment so rang them (customer service was great I have to say) but they apologised and sent the mon... Voir plus
L'entreprise a répondu
My bill came out €150 more expensive than I’m used to paying. I couldn’t understand why I called one of the representatives and found them very very hard to understand. I asked him to put me onto anot... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Yuno Energy is Ireland’s new home energy provider. Fed up with shocking electricity bills? Then Yuno Energy is the home energy provider you've been waiting for. You always know what to pay each month in advance and avoid expensive surprises. Plus, the Yuno Energy app makes it easy to see your usage and costs – helping you to cut back and save. We even give you a way to reduce your next payment: Beat your Prediction.
Coordonnées de contact
Paramount Court, Corrig Road, Sandyford Business Park, Sandyford., D18R9C7, Sandyford, Irlande
- 1800 554 400
- customercare@yunoenergy.ie
- www.yunoenergy.ie
4,4
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
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Réponse de Yuno Energy
Hi Roisin,
Thank you so much for the five-star rating. It is wonderful to hear that our team member provided such great assistance during your experience with us. We truly appreciate your feedback and are delighted that you received such supportive service.
Kind regards,
Sasha,
Yuno Energy Team
Jessel is a Brilliant worker
Jessel
Made me very welcome from the time she took
My call she knows her job how to handle Customers and leaves them very satisfied
Couldn’t fault Jessel or Yuno Energy
From the moment I made the call Jessel Answered me without any hesitation and Solved my 2 issues which was Brilliant
Well done Jessel
Regards Philip
6 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi Carriep,
We are happy to hear about your great experience with our customer support. Thank you for taking the time to share such positive feedback with us. It is wonderful to know that your phone call was answered so promptly and that both of your inquiries were resolved smoothly and efficiently. Providing knowledgeable, welcoming, and helpful service is always our priority, and we appreciate your kind words about our team.
Kind regards,
Sasha,
Yuno Energy Team
Réponse de Yuno Energy
Hi Gillian,
We are glad you enjoyed your experience with our team. Thank you so much for taking the time to share your positive feedback about the great assistance we provided during your visit.
Kind regards,
Sasha,
Yuno Energy Team
Gwyneph was amazing!
I had a wonderful experience speaking with Gwyneph on the Yuno Energy customer service line. She was absolutely excellent, amazing, and so helpful throughout the call. She was professional, patient, friendly, and really took the time to listen and make sure everything was sorted out for me.
Gwyneph went above and beyond to help, and her kindness and professionalism made the whole experience so much easier. Customer service like this really makes a difference. Thank you so much, Gwyneph, for your fantastic help and support. You are a credit to Yuno Energy! ⭐⭐⭐⭐⭐
6 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi Chanelle Rodgers,
We are so happy to hear that your recent phone call with our customer support team was such a positive and seamless experience. Thank you for taking the time to leave this wonderful feedback and five-star rating. We take great pride in delivering patient, friendly, and thorough assistance to ensure all your needs are addressed, so it is delightful to know that our representative went out of her way to listen carefully and resolve everything for you. Our team members work hard every day to make energy management simple and stress-free for our valued customers, and knowing that this level of dedicated care made a real difference in your day means the world to us. We will be sure to pass along your very kind words to the individual who assisted you, as recognition like this inspires us all to keep providing the highest standard of service. Thank you again for choosing us, and please reach out whenever we can assist you in the future.
Kind regards,
Sasha,
Yuno Energy Team
Sharmaine
Sharmaine dealt with my enquiries in a most helpful and efficient manner. Thank you, it makes life so easy when you are dealing with someone who is pleasant and knows what they are doing !!
5 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi Paddy,
We are so delighted to hear about your positive experience with our team member. It is wonderful to know that your enquiries were handled so efficiently and politely. Thank you so much for taking the time to share your kind feedback with us!
Kind regards,
Sasha,
Yuno Energy Team
Very slow responses
Very slow responses. Chat repeatedly restarts and I had to write my questions in over and over again. I also had to clarify my name, address, email and phone number multiple times.
5 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi Eva,
So sorry for your experience. Unfortunately, if you're using the chat function in the app, you need to stay on the chat page or else it will close. I'll pass your feedback onto our internal app team. Sorry again for your experience and here's hoping we can make up for it in the future.
Kind regards,
Sasha,
Yuno Energy Team
Had a great customer service experience…
Had a great customer service experience with Anuj, he was very pleasant and helpful!
2 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi Fiona,
We are so pleased to hear that you had such a wonderful customer service experience with us. It is fantastic to know that our team member was so pleasant and helpful during your interaction. Thank you for taking the time to share your positive feedback!
Kind regards,
Sasha,
Yuno Energy Team
I rang to get a statement from my old…
I rang to get a statement from my old account as we moved house. Anuj was most efficient, helpful and friendly in the phone and sent the information while I spoke to him
2 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hello,
We are happy to hear that moving to your new house went a little smoother with our team's help. Thank you for taking the time to share your positive experience with our prompt service. We appreciate your kind feedback.
Kind regards,
Sasha,
Yuno Energy Team
Yuno made it very easy to switch…
Yuno made it very easy to switch suppliers. The staff on the phone and app have been very helpful and polite. The app confused me at first... It seemed i was spending 4-5 cents an hour on electricity, even when i wasn't using any at all. But it turns out that this is the standing charge which comes to about €1 per day.
2 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi David,
We appreciate you taking the time to share your experience with us. We are glad you enjoyed your interaction with our team and found the transition to be smooth. It is great to know that the daily fixed service fee displayed on the digital platform has been clarified. Clear information is important to us, and we are happy that our support helped clear up the initial confusion regarding your ongoing daily electricity charges.
Kind regards,
Sasha,
Yuno Energy Team
Support
The agent Amuj was very helpful and answered all my questions. Thanks
2 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi Gerard,
We are glad you enjoyed your experience and received excellent support to resolve your inquiries. Thank you for your feedback!
Kind regards,
Sasha,
Yuno Energy Team
extremely frustrated with Yuno. STAY AWAY
I am extremely frustrated with the service I’ve received while trying to close my gas account. Despite moving to 100% electricity, my gas account remains open after months of calls. The company keeps insisting that I need to contact GNI, but GNI has confirmed that this is not their responsibility. I feel like I’m stuck in an endless loop, and it’s clear that the staff are not familiar with their own internal procedures. This experience has been incredibly disappointing and inefficient.
28 août 2026
Avis spontané
Réponse de Yuno Energy
Hi Claudio,
Usually we would need to see some sort of official messaging from GNI if any works have been done on your gas meter, such as removing it. I've requested your account information through Trustpilot so I can follow up here and make sure we're not missing a step. I can reach out directly to GNI to confirm what needs to be done next once I have that info.
Hopefully we can get you sorted ASAP.
Kind regards,
Sasha,
Yuno Energy Team
i was speaking with gyneth i found her…
i was speaking with gyneth i found her so polight and hellfulll guided me through the process of what i was stuck on igot it sorted in a matter of miniutes thanks to gyneth
1 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi Karen,
Thank you for sharing your positive experience with us. We are glad to hear that our team member provided polite and efficient support to help you quickly resolve the issue you were facing. We appreciate your valuable feedback.
Kind regards,
Sasha,
Yuno Energy Team
Had a name change request and Anuj…
Had a name change request and Anuj assisted me. Was great to be in conversation as he was quick and resolved the query and made changes in couple mins.
1 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hello,
We are happy to hear that your identity update was handled so quickly. Thank you for sharing your positive experience with our support team; we always aim to resolve your queries as fast as possible.
Kind regards,
Sasha,
Yuno Energy Team
I've just been onto your lovely…
I've just been onto your lovely Gwyneth.What a pleasant lady, very patient, courteous and understanding.
Gwyneth is an asset to Yuno Energy and at a time when it's hard to find good staff she is worth keeping, hold onto her.
Terence Walsh.
1 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi Terence,
Thank you so much for taking the time to share your feedback. We are absolutely delighted to hear about your wonderful experience and that our team member provided such patient, courteous, and understanding service. It is fantastic to know how highly you value their support, and we will certainly pass along your glowing compliments to them.
Kind regards,
Sasha,
Yuno Energy Team
Thanks for help
1 octobre 2026
Avis spontané
Réponse de Yuno Energy
Thank you so much for the lovely review!
Good company. Easy to use app
I am happy with this company. Competitive rates and all works great. The app is good. Customer service is good. I can see clearly how much electricity I am using. Happy customer.
1 octobre 2026
Avis spontané
Réponse de Yuno Energy
Hi Martin,
We are thrilled to hear that you are enjoying our competitive pricing, user-friendly app, and helpful customer care. It is wonderful to know that our tools make tracking your daily energy usage clear and simple. Thank you so much for taking the time to share your positive experience with us.
Kind regards,
Sasha,
Yuno Energy Team
Speaking to customer services
I spoke with a nice person named Sheetal in customer services, she was very helpful, considerate and very informative. Would definitly recommend
29 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hello,
We are so pleased to hear that our customer service team provided you with such helpful, considerate, and informative assistance. Thank you so much for sharing your positive experience and for recommending us!
Kind regards,
Sasha,
Yuno Energy Team
Very helpfull Customer Services
I spoke wih a man named Rohan in customer services, he was helpful, considerate and very informative. Would definitly recommend.
30 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Anthony,
We are so pleased to hear about your positive experience with our customer service team. It is wonderful to know that you received such helpful, considerate, and informative assistance, and we truly appreciate your kind recommendation.
Kind regards,
Sasha,
Yuno Energy Team
I mistakenly switched early and was…
I mistakenly switched early and was charged 100 euros for cancellation 50 euro more than anyone else even though I was paid up till end of contract they clawed back welcome bonus of 325 euro it cost me 425 euro because I switched two weeks early. Another 2 weeks they would have owed me money as you pay a month in advance . Plus if you don't switch before your contract is up the auto renew your contract and will be charged a cancellation fee I was totally ripped off here be very wary with your contract if you go early you're fleeced if you leave after contract your fleed
29 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Michael,
We don't auto-renew contracts, but yes if you left two weeks before your contract ended with us, we would charge the termination fees and the welcome credit, as it is a 12 month contract. This would be outlined during the initial sale and would be in the terms and conditions also.
Kind regards,
Sasha,
Yuno Energy team
Anuj
Anuj, was courteous and responsive and immediately investigated my concern, answered my questions and explained the situation which he then quickly and easily resolved. Josephine
30 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Josephine,
We are glad to hear that your concerns were addressed so promptly and efficiently. Thank you for taking the time to share your positive experience with our customer support. Our team always aims to provide clear explanations and quick resolutions for every situation.
Kind regards,
Sasha,
Yuno Energy Team
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