Yuno Energy Avis 

Andy from customer service was brilliant!! He knew exactly how to answer my query and was quick at providing the remediation.

I was dealing with Anuj regarding a billing enquiry and found him to very helpful and courteous. Thank you

Anuj was very helpful with my query. Thank you! Great customer service.

Gwyneth was very helpful in resolving my issue re email & password changes

Update (October 8): Yuno Energy’s Complaints Team has officially stonewalled my formal dispute. Worse, their Escalations Team admitted in writing that their system cannot calculate precise bills using smart meter data for EV drivers, but instead applies a hardcoded "standard average" of 14% EV usage. This is a direct contradiction of their website’s claims of "personalised and precise" predictions based on 30-minute smart data. I have now escalated their false advertising and aggressive collections practices to the Commission for Regulation of Utilities (CRU).

I strongly warn any EV driver or smart meter user against switching to Yuno Energy. Their marketing claims that their billing predictions are "personalised and precise" based on 30-minute smart meter data. This is completely false in my experience.

I am on their EV plan. Despite my smart meter proving that 90.5% of my consumption occurs during the highly discounted Night and EV bands, their automated algorithm ignored this data and applied a generic flat rate to my volume. This resulted in a wildly inflated predicted bill of €454.58, rather than the mathematically accurate ~€212. Furthermore, they obscure the EV unit rate on their invoices by dumping the usage into a vague "Other" category instead of properly labeling it "Night EV."

When I caught the mathematical error, I raised a Formal Complaint. Their Escalations Team explicitly promised a response within 1-2 working days. They missed that deadline. I then formally requested a "Letter of Deadlock" from their complaints team so I could escalate the matter to the Commission for Regulation of Utilities (CRU). They have completely ignored that request as well.

The most concerning part is their aggressive and broken collections system. In strict adherence to Clause 11.17 of their Terms and Conditions, I paid the undisputed portion of my past usage. However, despite my account being under a formal regulatory dispute and awaiting a Deadlock Letter, Yuno’s automated system is attempting to debit the disputed €454.58 from my bank account every single day. Thankfully, I placed a merchant block via my bank to protect my funds.

Yuno Energy’s prediction algorithm overcharges EV drivers, their complaints team ignores formal escalations, and their collections system harasses compliant customers. Avoid them until they fix their fundamentally broken billing software.

Spoke to a lady called Pranuti she was so helpful and explained all my options thoroughly great experience

Jessel was very helpful with my request today, really appreciate thanks

I was a Yuno Energy electricity customer for two years. While the contract period itself was fine, I had a disappointing experience after closing my account and switching to another provider.

There was a credit balance on my account, and Yuno advised me that my final bill would be prepared within 15 working days. More than 25 working days have now passed, and I am still waiting for the final bill and the refund of my credit balance. Unfortunately, the customer service agents have also stopped responding to my emails.

I also had a disappointing experience when discussing a potential new contract with Yuno. The costs quoted to me over the phone differed from the costs subsequently provided in writing in the new contract. As a result, I cancelled the new contract and decided to move to another provider.

Overall, while I had no major issues during the two years I was a customer, the experience surrounding the account closure, refund and new contract has been very frustrating.

Edit (I lowered the rating to one star):
My account was finally closed after more than 25 working days, but I was shocked to find a €100 early termination fee on my final bill for cancelling my new contract within the cooling-off period. Customer service confirmed that the fee will be waived, as it's not legal, but making sure that this happens was so draining. Bad practices by Yuno, I will make sure to never sign a new contract with them.

Anuj was really professional and helpful when we called him to get some updates to our yuno energy accounts. Thanks a lot Anuj!!!

Gwyneth was very helpful and solved my issue quickly. Also there's no wait time when you ring Yuno energy customer service which is a brilliant..

Gwyneth explained everything to me in plain language. Very helpful

When I yelephoned Uno I was answered quickly and the change over from my old provider was done quickly and easily over the phone I telephoned today and Gwynet handled my query very quickly and explained everything very clearly.

Had a simple problem. Anuj solved it for me in minutes. Excellent.

Spoke with Carlos today, was very professional , friendly and efficient. Explained the rates in detail

I called today to query a text received from Yuno regarding electricity billing. My query was swiftly and efficiently handled by Jyotismita

Hai.. we spoke to Andy today and he was extremely supportive. I was worried as it was Saturday Eve but Andy was very pacient in checking my concern and answering it very patiently. A 10/10 for him. Thank you.

Had an issue with submitting a gas meter reading on the app however Gwyneth was able to resolve it for me quickly.

Bhavika was very patient,I found her very friendly and helpful. It was a very positive experience.

Rang to disconnect 3 meters against 3 separate accounts and Gwyneth from the customer support team was fantastic to deal. She was very diligent, friendly and supportive. Definitely recommend.