SSE Airtricity Avis 

Was easy and inquiry was sorted out fast.

Should not have to get an estimated bill if gas meter reading is the same as previous reading, but only post decimal point digits have changed. Had to go to an assistant for that. AI couldn't handle the issue. Real person solved it promptly. AI should not be the first option offered on chat function.

I change my supplier each year to get the best rates and Had an issue with an early termination fee added to my account because i switched supplier a few weeks early as I got my contract dates wrong, totally my mistake but after speaking with customer service they sorted the issue.
I would look switch back in the future as customer service were great in solving my issue.

Very happy with customer service via whatsapp.

I needed access to old bills from a cancelled account and Bianka was amazing. She had this sorted for me in minutes. Really happy with this help.

I had experience recently with another companies AI agent that left me dissapointed, the AI agent today had very good language and was able to direct me to a live agent with ease, the live agent Muhammad was very nice and resolved my issue quickly and with ease

Ai couldn't help so transfered to an agent Aoife who answered my query in minutes

Quick & helpful. Thank you

Responses from the webchat agent were quick, clear and helpful. My billing issue was resolved quickly, which was due to my own error.

Would rather speak to a real person than a virtual person. Having to type up numerous messages to get a simple query answered is not good customer service. I eventually got an answer to part of my query but constantly being told to check online is not suitable for people who don't have sufficient skills to know how to use online facilities. SSE need to improve their customer service by offering better personal communicative services. One whatsapp conversation involved 3 different people answering one enquiry

Nikolas was a great help when I needed my “supply address” updated however the previous operator Aoife, not so much. But big thanks to Nikolas

I by-passed the Bot and got a very helpful Human called Kayleigh who resolved my issue.
Thank you!

Fantastic. Spoke with kayleigh from the sse airtricity digital team and she was able to resolve my issue very quickly. I had noticed i entered the incorrect meter reading and she was very thorough and wanted to do a fault test to make sure it wasnt the meter itself. She was very knowledgeable and explained the steps precisely. It was my own input error that was the issue. She then explained that I had to present a picture with timestamp and that was then submitted.
Overall, I think it was dealt with very quickly, she was polite and informative who knew her stuff. I couldnt be happier i switched.

When leaving this company for a new contract they are the worst. They dont have 14 end of contract grace period, so they tried to bill me early exit fee. Then when final bill was issued because of a payment issue (hadnt enough in my account) they sent a email to me, demanding payment straight away or they would sent debt collectors to me. Then after I paid manually they direct debited the amount again from my account leaving me 200 euro plus less for vital food shop for family. Then calling them to try and get them to rebound the direct debit they had "technical issues". I had to call them after the direct debit cleared forcing me a full week without my money they had wrongfully taken. After I had called and emailed and called again asking for explanation, I was fobbed off. They promised a call back with explanation and well i never heard from them again. Safe to say I shall never return to them again as it was one of the worst experiences I have ever had with electricity company. Proof that once they have millions in there account they don't give a shred of decency to a customer who is struggling.
NEVER AGAIN !!!

Additional information, after trying to get through and find out how this accured, I emailed wanting a full investigation and apology for causing me to be without money desperately needed for food. They replied saying they done nothing wrong. The lack of humanity in this company is dumbfounding.

They request more information to justify removing my review:
There is plenty of information in this review and it is enough for potential customers to know the risks associated with this company.

10/10 customer service

I asked about the electricity allowance of £63.I was informed that it will be coming out of my next month's bill.I was happy with that result.

I contacted chat as I topped up my electric at a shop but misplaced the receipt. The customer agent was very helpful and quickly found the code I needed to top up my account

Great customer service! All issues were resolved efficiently.