SSE plc Avis 3 997

If I could put a minus number I would.
Worst company ever. Had to resort to the Ombudsman as the stress is through the roof.

If I could award a minus value I would. In addition to historically being overcharged for electricity in Ireland for years in general, SSE pours salt on the wound by gaslighting customers with an atrocious billing system. Everything from the actual mechanics of the system to excruciatingly condescending "customer service" representatives who never take any responsibility for diabolically woeful system failure.

No internet for days for an entire village as they won't send an engineer out to change a fuse!

I've been trying to create an account for several days, but the website stubbornly refuses to accept the postcode I'm entering correctly. Fix your website; it's impossible to register an account.

SSE are a disgrace, avoid

The supply was disconnected, we paid the requested reconnection fee and £500 deposit on the 30/06/2025. Today, 13/10/2025, still not resolved, no electricity and no one at SSE seems to care.

These guys never fail to amaze me, in 2024 I signed up to a 2 year fixed contract, I have over paid EVERY month even when they wanted to reduce my monthly payments.
Fast forward to October 2025, I have received an email saying that my monthly payments will be increasing from end of October (but I’m in a fixed contract until 2026)????
Tried to get a hold of them, it’s impossible.
IF I manage to get in touch before my payments are due I know exactly what they are going to say, it will be because I have asked for a refund of MY OWN MONEY that was building up in their cash pot. I was threatened both times I had a refund that my payments will be increasing but I also had an apology email from someone claiming to be higher up and saying I do infact over pay and my payments would not go up throughout my contract with them.
Its going to cost me less to pay the early exit fees and go elsewhere than for the new mo they payment.

During storm Amy, the most wonderful young man, christen or Christian phoned me multiple times to make sure that I, an elderly disabled living alone, was ok and managing.

I called him back to say thankyou and the total opposite response from someone who sounded like I'd woken him up. Dreadful
I never could get through to Christian again but wow.. .he is the kind of customer service person everyone wants and needs. So if you're reading this Christian, thankyou so much for going above and beyond your job description. You made a difference.

Received a sales call from SSE, that appeared on my phone as Spam call. I answered anyway to be polite, he said he wasnt going to try to sell me anything then went onto say they could save me money. I told him I'd recently agreed a fixed tariff and he hung up on me immediately. How rude! I wonder why he hung up if he wasnt trying to sell me anything! Obviously just call centre staff on commission only pay, who have to make about 100 calls an hour in the hope of making any money. Obviously not a reputable company if they hire staff to do that.

Been with SSE for years since the days of Swalec. They have always been good to me. Excellent Customer Service. Personally, I will be keeping my Gas Quantum Meter just in case it does get really Cold.

Sse sent there tree surgeons to cut trees next door instead of shredding them at there place they parked there van along my drive and shredded there tree branches all over my car and drive. When I complained the men lied and said it was really windy that day the sun was shining and I had just finished cutting my grass go carefully with these cowboys

Cut my mains electricity called sse they where brilliant customer service engineer was there within the hour. Very pleased. The engineer was very helpful and very professional. 151 stanmore rd Winchester. I appreciate your help and speedy help. Thanks sse

If I could give it 0 I would. Appalling service. They owe me 30k and vat on business bills. This concern was going on for 2 years trying to get it resolved. Passed pillar to post . No reply’s to emails no replies to phone calls. Surprised the company is still in business. Need boycotting by all, businesses due to their lascivious of incompetence staff and terrible customer service. After 2 years of tying to revolve and no one taking accountability. I involved ombudsman. Should have been revolved within 8 weeks , no it took 8 further months under the remedies of ombudsman’s, how s that for custom,r service. Under the eyes of ombudsman they couldn’t get their staff to conduct any queries properly or conduct the remedies correctly. We needed a new single rate meter installed , however took forever for them to come out and then ‘accidentally ‘ installed the WRONG METER’ All under the watchful eye of ombudsman which shows how incompetent their staff and managers are. I asked for compensation due to the ongoing 2 year problem , go even I was owed 30k from this problem and not being able to claim vat for 3 years they offered a good will payment of 250npound!

When I press the matter I’m told as I went to ombudsman they cannot open a resolved complaint. They think it’s resolved. Laughable. I’m seeking legal action, if anyone wants to hold this company to account for their piss poor service email riverview kitchen cafe in Durham city centre and we can all put complaints together in a legal suit. FAO; Lyndsey GERGIN

I was receiving high estimated bills over £30k and I was up countless nights, stressing and the company SSE wasn’t helping with this either, terrible terrible company. However I rang through SSE and spoke to Fatimah Ghaffar who attentively helped me through my situation. She was able to bring down my balance to £8k and all I can say is she is a great asset to SSE and need more people like her. Caring, smart, took her time and all round helped me through this tough situation. 100/100!

There are no words to explain exactly just how bad this company is. Anyone that is considering using them please for the love of god, do not.

This company owes the development in which I live a refund. They have admitted that a refund is due and have confirmed that they would send it to us but they have failed to do so. I have raised a complaint to which they have not responded.

This has been going on for months. I don’t think we are the only ones in this situation. I’ve read of others. Think how much money they are making on our money.

Don’t use this company.

After months of repeated billing errors, ignored meter readings, and overestimated bills across multiple SSE accounts, it has been an exhausting process to get accurate statements and refunds. However, today I spoke with Sameed from SSE’s billing team, and I want to highlight the difference he made. Sameed took the time to listen, understood the details, and managed to resolve most of the outstanding issues, including correcting incorrect bills and arranging refunds. His professionalism and persistence stood out, and I genuinely appreciate his help. I only wish SSE employed more people like him — it would have saved our organisation many months of unnecessary frustration.

I got invaluable help from

Mysara Babekr || Customer Service Advisor SME.

I am a director of the Freehold company to a Property and I was concerned that we we were not up to date with our payments. I had asked our Propery Managment Agent to look into things, and they said it was difficult with these big companies.

However within minutes I was through to Mysara who could help me, and within say 15 minutes and me providing the meter reading, we had established that our building owed SSE about £8K, but for some reason the Billing had been stopped in Jan 2024 - so after I had confirmed the billing address, we found a way to send the Invoice to the Property Manager. I shall be chasing up to see that our outstanding amount is paid.

Good outcome for SSE to have the £8K they are owed, and good for our Freehold company to have our Accounts updated before the Y/E.

Well done Mysara - you even got your calculator out and gave me an estimated figure! I couldn't be more delighted with the logical and calm assistance I received for him. I cannot believe that one phonecall can sort out £8K!

Watch out, this Company are a bunch of ...! Avoid at all costs. They double billed for every unit we used, sent a number of threatening legal letters, despite our genuine attempts to engage with them; told us we owed over £4800, and now, finally after months of stress and hassle, accept that actually the right bill is £840. The shame is the regulators let them get away with this. As if running a small business in England is not hard enough, we have this crooked and apparently unregulated energy supplier harassing and threatening us, when the error is all theirs. Cannot say how much I hope to never deal with SSE again.

Another instance of SSE significantly overbilling by over £2000 taking the money by direct debit and then making the client jump through hoops to get the money refunded.
Atrocious customer service even though I remained polite and respectful throughout.
Despicable money grabbing corporation bordering on illegality.