SSE plc Avis 3 997

No follow up from Sales to resolve a fairly serious issue with my account being switched from one provider to SSE without any authority from me.

We are a business and I’m responsible for operational matters and for around 4 days this year and around 2 days last year have been spent on the phone to SSE, last year on one of three accounts (we were up to date on the other 2) they threatened us with action, after numerous calls they admitted they had not generated any invoices to us and then we had to pay 10 months bills in one go.

6 months ago we left and joined another supplier, they said we were clear on all accounts and allowed the account to be taken over, today 6 months later they tell us we owe 5 months on an account they have already passed over and another 3 months on another, with two final invoices to come!!!

Absolutely terrible, time wasters, inaccurate bills etc…we always keep our meters readings up to date.

We just want to pay for the energy we use in time and be left to get on with running our business.

Timeline below started in September 2024 and is still ongoing today May 2025

Diabolical. When trying to finally get out of their contract, they put every obstacle in the way. We sent payment as requested, which they did not allocate. Avoid to save yourself aggro

the call handler Mysara Babekr could not have been more helpful and dealt with my problem very wall

Having spent 12-18 months and two Ombudsman reviews, we can finally say we are sorted with SSE. It has been an uphill struggle with useless customer operatives who cannot understand a kwh, an online system that cannot accept meter readings etc etc. But...today Sab picked up the phone and she was just great. If SSE had this calibre of operatives then they would not be rated so poorly, in my opinion. So well done Sab from the Coventry office.

Awful awful awful. The management obviously don't care how the day to day operations are run. We unfortunately manage a few blocks of offices and flats with SSE as the electricity provider and I can't see strongly enough how bad they are. Over 2 years dealing with problems with invoices and readings since they changed the meter to a smart meter. 3 property manager have tried to make sense of the bills and now we are not getting bills because they don't like the stucture of the LOA we uploaded. Its the same one we upload every year for the last 4 years. This company is an absolute joke and the more people who switch their providers maybe we can get rid of SSE completely.

Worst ever supplier, don't ever join SSE. It is total rip off and awful customer service.

Please be aware sse are terrible company to be with,i have been trying to move for over 3 months they keep saying i cannot move as i owe them a bill, they make invoices up out of the sky,i would not even give these rob dogs a single star professional crooks

45 years running a small office.
The very worst company I have ever had to deal with.
I have spent countless hours trying to contact this company and their billing system is terrible.
One invoice received was for £4000 plus for 1 month.
They have since credited this.
Finally and not easily I am out of their clutches.

BEWARE !!!

Called to discuss a business bill and payment options on this. I was put on hold, then to be told the department that deals with this will not talk to me as the bill is based on an estimated read. They have installed a smart metre, yet I have to call and give them a read?! Then I was advised not to make any payment even though I have had messages and calls requesting this. I was told 'are you understanding me? we cannot discuss a payment plan unless you give a reading' so I said put me though and I will get a reading whilst I wait, but she would not do this. I asked for her name in case they decided to add charges to my account if I did not make any payment. She stated 'Abby' I asked what the second name to which she said 'I am under no obligation to disclose my second name to you'. I asked to be put through to her manager to which she said 'no I cannot put you through you need to call in again and the calls are recorded so they can listen to the call'. Absolute appalling customer service from Abby, she had an attitude from the moment she came on the call. To clarify I was advised not to make a payment for an estimated bill until a new bill is generated, therefore I am following this advice, given 15/5/25 at 1.25pm.

1 is too high but I don’t have the option for a 0 This company is just awful I have fought and battled for 2 years to resolve issues that weren’t mine to begin with! Debts left by previous tenants amounting to thousands now my problem. You can call and they don’t want to know they don’t listen, they talk over you while you try to explain, they aren’t interested in helping they just fob you off to another department. you can email and no one replies you can send recorded letters and no one acknowledges or replies. Debt collectors call regardless, officers come to check what I’m saying is true and no information is reported back. The stress and anxiety this company has caused me is Immeasurable. Avoid at all costs and please do not take on a lease where SSE have been the previous supplier as you will be chained to them forever

Had a call wanting to ask me various questions about my energy supplier and I quickly told the caller that there had been family bereavement and that now wasn’t a good time. He then insisted and said that it wouldn’t take up too much of my time to which I hung up. If your staff can’t read the room and listen to what the customer is saying, there is not much hope for your company.

small business customer, was contacted 9 months after switching suppliers and being forced into paying £££ more in supposed adjusted final bills, despite all their invoices showing estimated energy use which simply didn't add up, in my best estimation this is due to accounting errors on their part when they switched to a different type of invoice structure in 2023, complete and absolute con artists and to be avoided at all costs. eventually a lack of willing to continue fighting them led to us having to pay up so we can move on.

Would give negative stars if I could. Disruputable and dishonest company. Left SSE 6 months ago, went to EDF with a 3 year contract and now SSE have somehow taken the contract back. No signed contract. EDF says they have to pass back to SSE and SSE are refusing to allow us to leave. Dishonest and this sort of behaviour should be illegal. They also vastly overcharge. AVOID at all costs

This company is terrible; they took all my money and left me with nothing after I trusted them, which really shattered me

One of the worst I must say. To get a price quote will take 10 minutes. What hope have you got when a multi billion company couldn't provide you just one gas meter price quote in less than few minutes. Must be a joke dealing with the staff there.

A company to avoid.
Six months after leaving SSE, we are still waiting for the refund on the electricity supplied to the communal areas of our blocks of flats. SSE calculated the refund as in excess of £5K but have yet to take any steps to pay the money back. During the time they supplied electricity, we were on the wrong tariff and had invoices based on estimated not actual usage.
Has anyone at SSE apologised for the mistake? No
Has anyone at SSE apologised for (and explained) the delay in paying the refund? No
Has anyone at SSE offered to reimburse the cost of phone calls made during the last 6 months to get the refund? No
Has anyone at SSE kept a promise - to investigate/to make the refund/to call back with an answer? As yet, no.

If I could give zero stars that would still be very generous - in reality we need a ‘negative stars’ score - and I would rate SSE in their handling of a billing query as minus 5.

This situation has been going on for over 16 months. SSE still do not even know what the bill should be.

A complaint has been raised but the so-called complaints manager cannot determine what the billing is, so cannot provide a resolution, nor a telephone number and not even a reference number so lord only knows what the situation will be in another 16 months.

Any normal company would have apologised and written the bill off by now - the amount of time they have taken to get absolutely nowhere is astonishing. If an invoice were to be raised for the time taken to pursue this matter it would far exceed any domestic electricity bill for the 6 months of the tenancy.

SSE actually thought the block of residential flats was on a commercial rate.

As I say SSE don’t know what they are doing in this matter. But what I can say is they are doing damage to the health and wellbeing of the person who is valiantly trying to pay them what he feels he might owe them and is doing their job for them but getting nothing back!

I suggest writing this off SSE as you clearly have no idea what you’re doing.

If I owe SSE £1 they will write to me continually until they get it. SSE has owed us nearly £1500 for the better part of a year now. Multiple phone calles saying it will be paid soon but still nothing. Their system for claiming money is way more sophisticated than their system for returning it. Classic case of a company hanging on to your money as long as possible so they can gain interest on it. Not sure why the government haven't stepped in to do something about this. Maybe some of the politicians are major shareholders and they get a share of these 'profits'

14 Months after moving Supplier SSE send me a bill for electric used. after a lot of emails & phone calls they credited the invoice but still send invoices & statements out followed by credit note. they have even had a credit agency chasing (THE CREDITED AMMOUNT)