SSE plc Avis 3 997

AVOID AT ALL COSTS!!!

I have never dealt with such an incompetent company in all my life! We moved into a business premises that was supplied by SSE and we continued with them, had never used them before so why not? Well after receiving 8 bills in one month totaling over £3k which they would have taken by DD had I not cancelled it I decided to switch. I paid numerous bills, none of which really made sense, I called numerous times and was given different information, one hand didn’t know what the other was doing, I then switched closed the account, as far as aware everything was settled as confirmed by SSE on the telephone, i have since had 2 different debt collection agencies chasing me for £600 after the switch. The invoices don’t tally £600. I am more than sure I have paid over what I should have paid to SSE but as I just wanted this resolved and to move forward paid the invoices. This company is untrustworthy. I am in the process again of sorting out with a debt collection agency apart from this time I will not be parting with anymore money.

I honestly don’t know how this is a legitimate company, avoid at all costs unless you want to be hounded for unreasonable amounts of money, even if you switch providers!

Took me months to get off their business meter and onto the domestic database so that I could switch providers. Maybe 6 or 7 long phone calls in total over the space of 3 months, didn’t get someone that knew what they were doing until the last phone call, and they’re the one who ended up sorting it out for me.

Cut off my electricity supply in the middle of the night, the day before my switch to a new provider, so everything in the fridge will be going off.

Proper bad service all round, defo avoid.

Called in to chase a problem up
Sameed Syed was the person I was talking to
He was brilliant it was a complex issue and tried everything to solve it being polite informative knowledgeable and did everything he possibly could so thank you so much

They promised to solve our problem with in 2 weeks so well keep our fingers crossed
Thanks again Sameed

never really had a issue with sse until i was due to move to another supplier,sse have made my life hell by saying the smart meter readings are estimated and today 6 bills have landed on my desk going back as far as december 2024 & i can`t make sense of any of them as to how much i actually owe... if any at all,please do not get involved with this company they will make your life a living hell.They get third party debt collecters to call you for no reason, now i am out of contract and want to move toanother company they will not let me until everything is paid, so they can keep charging me the out of contract higher rate, disgusting just a massive ripoff, i wouldn`t even give them the one star!!!

Terrible. Tried to overcharge us and then sent through 4 different invoices with completely different amounts on. When I queried it they said it wasn’t possible to send through one invoice with the accurate amount on. I explained that we couldn’t pay the bill without receiving it first. Now on hold to the complaints department. As soon as this is sorted we’ll be cancelling the contract.

They have given my personal phone number etc to a solicitor and debt collector for a company I have nothing to do with. I have been harassed with emails, texts and calls . They are not helping to sort this out.

The company sent an estimated bill for £3007 for a three month period having installed a smart meter the previous year. The current cost with the new provider is £60 per three month period.

an account has been set up in our company name, using our bank details, but the bank account name given is in the name of a disgruntled customer of ours. We are not, and never have been, responsible for supply, it is a shared building and the responsibility of the landlord. I have been unable to speak to anyone, bar 1 uninterested collections agent.

I just want to thank Kian Lee for all of his help in getting a situation resolved which had been outstanding for a very long time. Kian took control of the situation, eeping me informed and providing updates along the way. Kian is an absolute asset to SSE and should be greatly valued as a staff member, I know I definitely value him as a point of contact - thank you Kian you are an absolute star ⭐

To make it absolutely clear, the account is for a COMMERCIAL supply and NOT a residential supply.

After numerous attempts to submit a meter reading and VAT Qualifying Use Certificate through SSE's unfit for purpose system, I get an email saying that they cannot read the clear-as-daylight picture of the meter reading.

It goes on to say "You would need to supply the calculations as to how you have arrived the % split. Please refer to HMRC for guidance as full calculations will be required."

No help as to what's wrong with the calculation, no helpful link to the HMRC page that explains it, just a sloppy, lazy email from "Nicole" who could not be bothered.

I suppose you don't get what you don't pay for. I should have stayed with British Gas and got really good service.

It is revealing that 91% of reviews are only 1 star.
Shame on you SSE.

Very bad company Haven’t been billed properly. Had to go to the ombudsman who has now finally sorted the situation out . Do not go with company worst company to deal with .

I can't begin to explain and express how thankful I am for your help and support today, for a significantly complex query to be dealt with and resolved as she has done is nothing short of spectacular and she is by far the most polite and competent representative I have dealt with in my 15+ years in the game.
Many people are quick to complain and highlight bad experiences and we need a culture shift to promote positive experiences such as this,
Give this girl her flowers, she's a superstar. 5*

watch this company sharp practices. was overcharged by 900 on smart meter . they used the cumulative figure instead of the usage . DO NOT USE THEM thiefs

As per every other review on here, we have been having major issues with SSE going back to September 2023 when they changed us over to the EVOLVE software. Invoices and meter reads became impossible to understand, with “ reversals” “credits” “ forwards” the bills never tied up with last meter reads. They took £1999 by DD which was not due and they could not explain.It is impossible to get through on the telephone, often there is background noise and once children fighting so the agent couldn’t hear me. I have sent over 30 e mails made over 50 calls. The ombudsman was hopeless the first time, better the second. SSE chose not to engage initially. We had been with this company for over 40 years, their customer care is the worst I have ever ever known. They are constantly fined for overcharging and bad service and not carrying out the ombudsman’s instructions. Stay away from SSE / OVO at ALL COST.

I dealt with an extremely helpful operative, Jason Foster, they dealt with my query in an extremely personable and efficient manner. From start to finish the business query was taken seriously and thanks to Jason's help I was able to continue with my work.
If I could give 6/5 start I would

Just I had a letter from SSE that my business contract has come to an end last month and the tariff revert to standard because that I haven't renewed it last month.
The surprising fact is that I have contract until 2026 and they wanted me to pay enormously amount by cheating the system and wrongly accuses me that I ignored the renewal date.
I don't understand why thegovernment is not doing anything about it to help people with their misery and why not auditing and punishing these companies for their wrong doing as they are living with the blood and sweat of the misery of the public.
it's beyond my imagination that when I called them and gave them the proof and evidence that it's not true and they are falsely claiming that the contract has ended, they just said:
Oh sorry that letter sent by mistake so sometimes it happens.
When I see the public comments here with all the red comments and reviews, it increases my blood pressure.
For God's sake there is a law and a proper system and rules to follow!! Why don't anyone care and bother about these problems that created by these big utility companies?
Please someone in somewhere need to do something and clean this miss.

More aggravation .... when you think the matter is finalised I realise they sent a refund to an account that I do not recognise!!!! How bad will this get after nearly 2 years of aggravation we have to deal with another issue .... keep away from this company as they are truly incompetent and yet they claim to be using renewable energy .... keep away from those scammers ....

Mugged off at every level

Customer services, 8 out of 10 calls, depends who answers.
Complaints by andre
Director level complaints by Robert

They all drink the same Kool-ade, say it nicely and hit no milestone given and repeat you owe a large sum of money.

For justification, read near enough every other review. They used to respond to these, that seems to have stopped.
So just a pure warning, we're large business so worth some money, I would suggest no one touch them from LB to residential.

I can’t rate zero stars however I would do. As a business customer shocking service all round. There are other options please use them and avoid SSE.

Clearly a company in a lot of trouble. All the systems seem broken and because of the current UK law I'm shackled to this sinking ship. My currently derelict building has received 4 bills for £500 each month even though the power isn't connected. Each phone call is over 2hrs long (20 of them in total so far) . Each time the caller assures me all issue have been fixed. Then debt collectors are sent to my property to collect funds. Language barrier with camera is a huge problem, computer systems are often not working and the online resources crash all the time. What other industry could get away with this level of theft and incompetence? Is this the lowest trust pilot score in the UK?