SSE plc Avis 3 997

As a residential management company, we had the misfortune to be a SSE Business Energy customer until 31/10/2024 but the problems did not end there. Having been overcharged consistently on the basis of estimated readings - no actual readings taken for > 3 years - we changed supplier and sent in final readings for the two meters (one for each block of flats) to both SSE and the new supplier on 31/10/2024. SSE Business Energy also asked for readings for 01/11/2024 from us and the new supplier, which were given. We were due a refund on both meters and received one refund in early January 2025 after two months of persistent calling to Customer Services and receiving two months of assurances that "the Refund Team were looking into it". The refund on the other meter is larger and still hasn't been paid. Speaking to a series of Customer Service Assistants, their reasons for the non-appearance of the refund is: a) "it is with the Refund Team", b) "the Refund Team are looking into it", c) "there are too many [!] estimated readings and they [?] cannot calculate the final invoice [and the final refund] and, today, d) "no final readings have been received from the new supplier" [this despite both me and the new supplier giving readings for both meters at the change over and SSE being able to calculate the refund for the other meter].
SSE Business Energy - incompetent, lazy and lying

Extremely friendly. Sorted out query quickly & efficiently.

Worst energy company ever. We purchased a property in March and created an account for the relevant meters after spending 1 hr on the phone each time just waiting to speak to someone. Then by December we had a bill of over £6000 for a meter that does not even exist on our property. Their staff just hand you around claiming its not their job to deal with your problem.

Was living in a property supplied by sse, was told by housing association that my gas meter was broken and to ring the energy supplier to fix it. After being told, I rang them multiple times across a couple of months to fix it, there answer was always ‘you’ll get a text with a date within the next 30 days for a date of a fix’ I never received a text of them, nor did anyone come out to fix my gas meter. 18 months after moving out of the property, I then get a text from PDCS saying I owe over £1000 for my gas. I’ve had no letters or communication from SSE themselves, nor have I had any from the debt company. AVOID AVOID AVOID

Been paying £1500-£2000 a month for electric which seems to be steady and then random. I’ve had a few people come and take meter readings. We got behind on one bill due to a customer not paying but tried to sort out a payment plan - refused.
We had someone come and say the needed to turn the electric off but let us try and sort it. December I was outstanding around £3,000 which id been paying £500 a week
Today received a letter with a man to turn off supply because they “estimated” my bill and now I owe them £40K
We are literally going to loose our business there’s no way we could generate this much use.
Our meter readings don’t match and they’re saying now that because they don’t have regular meter readings they have to carry on
Don’t use!!!!!

Rip off. Avoid like the plague. No communication between departments will tell lies and over charge and hold to random. Bullies

AVOID LIKE THE PLAGUE PLEASE!!!!

I am a business customer. First few bills for my tiny salon seemed reasonable £200 ish. Then I got a couple for £550 and paid them despite being concerned but naively trusting. Next one was just short of £1100 although this wasn't a bill just a final demand. The bill hadn't arrived the month before. After 9 months of calls and emails and estimated bills, even a new meter which is also not functioning properly they have now entered my business and disconnected my business power and refusing to reconnect unless I pay just short of £6000!!! In full!!!!

Even the disconnection engineer said the new meter which was disconnected was not commissioned because the serial number he was instructed to disconnect didn't match the meter he disconnected.

Currently unable to open my business and trade, raised complaints with Offgem and energy ombudsman, contacted a lawyer and local MP but for now my livlihood is gone unless I pay them £6000 which I do not believe I owe and in full. I have a tiny business and definitely don't have that money spare. I have been in constant frustrating contact with them about the incorrect estimated bills and not 1 but 2 faulty meters and this is how it stands now. Its absolutely criminal! Everyone around me is saying it's like the Bates and Post Office cases and I feel like I am in a nightmare right now. Please please please avoid this company. Looking at all the reviews it's clear I am not an isolated case, I genuinely assumed they were a reputable company. But absolutely not the case. No idea how I am going to survive until this is sorted

Disgusting attitude and customer service from call centre staff. Entirely unhelpful. Will ensure no further business is conducted with them and would encourage anyone else considering this to do the same.

Horrid experience. Moved into a property supplied by SSE. Domestic property. As SSE supply they are the ones that have to switch my account from business to domestic. After 4 months, 10 calls, several assurances this would be done later I am still not changed to a domestic account. I am on the worst rates, uncapped and nothing I can do about it untill SSE sort it out and change my account to domestic

Would give zero stars if I could. Compete disgrace. Read other people's reviews of them stealing they're customers money and have to agree. Got meter change which had money on it told to ask for refund over month ago still waiting now topped up card to put gas on and it has fault and I have to send the card in for refund pay the postage and pay for new card. They really are the scumiest company I've dealt with. Should not be dealing with energy in fact should be shut down and ceos need exposed for they're scams and put in prison.

Absolutely awful service from SSE Business Energy. Didn't bill our account for over a year due to a 'problem with the meter reading' and didn't inform us of this. I had to call 3 times and then write a formal complaint to get this looked into. They have now billed against Ofgem Back-Billing rules, despite me requesting these rules to be applied ahead of receiving the invoices. Called customer service, waited on the line for over 30 minutes only to be finally served by a patronising agent who kept asking for information on my account but wouldn't tell me where to find said information. What a horrible experience all round. Will be switching ASAP and advise you stay away from SSE.

Simply awful, with no idea how to build client relations, handle queries or deal with issues and concerns.
To crown the experience of attempting to interact with SSE, I received an automated satisfaction survey - that didn't work properly either.....
I would be very concerned if I were a senior exec in this company.

SSE effectively stole from my business account by their sheer incompetence at moving accounts which took 4 months . If you want an example of UK at its worst, its Keir Starmer and SSE

With them currently. Customer service is beyond a joke. Two of their agents lied to me. It took 3 calls to them to sort my issue. The last guy took 2 minutes to sort my problem and he was excellent. The rest were just woeful.

I am giving an extra star purely because of the last customer service guy who was superb. The rest of their service doesn't even deserve 1 star tbh.

Shockingly poor service from SSEN connections. Poor service, multiple hand overs, no one taking responsibility. Finally cancelled the project and still waiting for a refund of the deposit, which was promised 2 weeks ago.

Pretty clear on here how terrible SSE are but they wasted so much of my time that I’m willing to add to the pile to make sure no one ever actively considers this company. Since switched to Octopus who are a dream.

Worst company I have ever dealt with. Customer service is appalling. The bills are unnecessarily complicated, when I have given them meter reads they don't apply them to my account and seem to just pluck estimated figures out of thin air, at one point they decided to change my DD £29,000 per month. I cant wait for my contract with them to end.

I have been in my rented office space for over 12 months now and SSE continue to try and theaten and harrass us for £2800 for 18 DAYS of minimal electricity usage. We switched to a new provider as soon as we could, but a small interim period with SSE has caused them to continue chasing us with overblown estimates, refuse to accept actual meter readings with photographic evidence, and continue to send us multiple payment requests, each time for a different amount. If you are moving into a business property that is serviced by SSE, do not spend a SINGLE DAY with them, change over to literally any other provider than these charlatans. I have no idea how they are still in business!

Despite being informed by telephone and email they would not accept a change of tenancy on a property and continued to charge me, the Landlord. it took nearly a year and during that time they served me with two court orders and sent a man to the shop to inform the tenant that they were switching the electric off. Finally after 13 months they have accepted that I do not owe them and not a word of apology. Possibly the worst company I have dealt with in 40 years of business. Avoid avoid avoid !!

The worst company I have ever dealt with .
Staff rude , you would think that they were loan sharks you were dealing with . We were charged £60 plus vat for someone to come round to tell us we owe £3.50 after we closed our account .
Prices are ridiculously high ,please do not sign up with them .