SSE plc Avis 3 997

If I could give SSE zero stars I would. An absolute disgrace of a company. I won’t go into the boring details of all the wrangling I have had to do over the years but all I will say is their customer service is appalling, their “experts” inept, incompetent and rude and you will waste your life away to hold music. Avoid like the plague. Today I switched to Octopus and honestly feel like a weight has been lifted.

They are not deserved one ⭐ I trying explain my problems with one of agents and she just cut the phone they’re so rude and this place is rubbish, pls peoples be aware no take any contracts with them and the charges very expensive, bad customer service

I mostly never write positive reviews but today I was very impressed with SSE customer service. I was calling because my heating is not working. The customer representative was polite and clear. Got a call back 10 minutes later to confirm attendance the same day. Not only does this kind of service never happen again anywhere with any service providers, you could actually talk to someone and sort out the issues. Well done SSE!

I wish I could say I had a better experience with SSE, but they are just as bad, if not worse, than OVO Energy. Without my knowledge, they signed me up for boiler insurance when I switched energy providers. The payments were so small and under the radar that I didn’t even realize what was happening. I assumed that the money being taken out was for my energy bill since the payments were under the name “SSE.” How was I supposed to know it was for some sneaky insurance policy I never wanted or agreed to?

To make matters worse, when SSE handed over their customers to OVO Energy, they conveniently transferred the boiler insurance as well, meaning I was paying for something completely useless to me for over a year! I didn’t even realize this until months after leaving OVO, only to find small amounts of money still being taken from my account. How on earth can a company do this without explicit consent?

SSE’s actions feel predatory and deceptive. Signing me up for insurance without my knowledge and then passing me on to another company to continue charging me is beyond unethical. It makes me question how many other people have fallen victim to their underhanded tactics. I can’t speak to their customer service directly, as I never dealt with them after the switch, but the fact that this policy was in place in the first place speaks volumes about their shady practices.

Do yourself a favor and stay far, far away from SSE. They clearly have no respect for their customers and can’t be trusted with your money. If they can sign you up for something without your knowledge, what else might they be doing behind your back? Absolute disgrace.

We are locked into a communal heating system under sse as part of our flat leasehold.

In short, it’s a terrible, expensive system.

The bad
It goes out all the time without warning and often on the coldest days leaving us without hot water or heating. The worst has been for over 24 hours but 4-6 hours is the most common. On any given year, it fails around 10 times but on some years far more. Compare this to a house with a boiler, heat pump or other and the lack of quality in the system is unbelievable.
They used to at least give us a little money back each year to apologise if you complained but now they have stopped unless the outage is over 6 hours and you have to fight for it even then. We make sure we do the several times per year it happens.
We are not allowed to switch systems for 20 years due to a contract they signed with the builders so when we bought, we were sold reliable, cheap, hot water and heating. It turns out to be quite the opposite, and to rub salt into the wounds they charge over the market rates by 10% of the average of the largest suppliers. I don’t know how they justify it, and it should be investigated.
They kept making these so called improvements to the system causing more outages to do so, but didn’t fix whatever the underlying problems are as the outages have continued (or who knows, maybe it would be even worse without them).
So it’s expensive, unreliable, and not fit for purpose.

The good
When it works, it’s fine. It runs hot water like literally every house in England does. They do a yearly check on your individual flat for free and will fix anything for free. Our system had a local fault (after just 3 years due to the pressure the outages put it under) they dealt with quickly within hours for free so that was great. During the energy crisis, they kept prices stable (although I have a suspicion their fat profits every other year from their overcharging, cheap setup, meant they didn’t want to attract attention to whatever dodgy deal they struck so took a short term hit). But does not even start to compensate for the terrible service of the other 364 days per year.

I also worked for SSE in coventry.

I can confirm the previous review below as I was also working for SSE via an outsourcer.

I worked for this outsourcer for nearly 7 years and it came to an end after 3 months on SSE where I handed in my notice and took immediate holiday for the remainder of the notice. Prior to that I had taken 4 weeks off work with sick due to how corrupt and poorly managed SSE is. It's bent and SSE business operates rogue!

The amount of charities and businesses that have folded due to SSE's incompetence, neglect and greed is shocking. Not to mention the innocent people caught up in it's corruption when taking on a property is simply criminal.

An insight into problems within SSE includes: who ever is responsible for updating names and details of addresses for GDPR reasons is not doing a single thing, so a customer calls in and DPA can't be completed due to nothing to go by on SSE's systems. Therefore, customer's can't be helped but some thickos will still proceed totally ignoring GDPR and then they come through to others who can't proceed because GDPR can't be completed. You can imagine the problems and arguments this causes!

Another problem is when cases are raised with regards to re-billing and we send over a case to relevant department we have no direct contact with, these departments just close down the cases with no explanations meaning customers are not being dealt with and have to start all over again from square one. Also, in many many many cases customers have ongoing problems for over a year!

Ombudsman resolutions are being completely ignored for over a year as well.

Incidental invoice cases are not being touched at all! In September I was told that cases raised in March were only just being dealt with in September but I know of cases that are even longer but also closed cases down with no explanation!

Complaints teams refusing to take the calls they are meant to take. In fact calling complaints and trying to transfer customers through and complaints will do anything not to take the calls!

I could go on and on!

The best thing I could do for customer's was simply not be there! Hence the 4 weeks off with stress to find a new job! Unpaid of course.

The process for wellbeing during the SSE campaign was cringier than the job itself. I'm not gonna slag off any individuals but there is a lot they need to improve in all areas of the outsourcer but ultimately SSE have a nice little set up of ripping off customers and not dealing with issues in any way shape or form and the staff at the outsourcers take the crap for it... worst job I have ever had to endure out of 28 years of work and I have had to leave a company I have worked at for nearly 7 years all because of 3 months on the SSE campaign. Truly horrific for all subjected to SSE's greed and negligence (customers and outsourced call centre staff).

SSE are clearly in bed with the corrupt af ofgem so I can't see any hope of any improvement.

I will be more than happy to discuss what goes on in further detail at SSE. I will also be more than happy to stick up for anyone on here who has been wronged by SSE. SSE are criminals gone rogue... the sooner these low lifes are out of business the better!

!!! AVOID THIS PLACE AT ALL COSTS, ESPECIALLY SSE BUSINESS CAMPAIGN!!!

As a previous employee of this place i can confirm that this is the most toxic place to work for. From favouritism to racism, top to bottom all management is corrupt. The managers only care about themselves and not the employees. SSE Campaign would make anyone a manager if you would k.i.s.s their back side. A perfect example is Newly promoted manager name Leah, who from an agent become a manager overnight, i wonder why? Haha LOL!! Please stay away from this place if you like your peace and mental health. SSE as a company breach Customer data on daily basis in this place its More of a circus then "energy" provider.

Absolute shambles .. constant phone calls to get correct billing .. send numerous meter readings in and someone came to read the meter to show as been estimated…
We cancelled direct debit as refusing to pay until they got it right but they still took the money.. isn’t that classed as theft???
What is this world coming to. All these companies bragging about how much they get
Avoid Avoid Avoid is all I can say

We, Weybridge House, have been supplied by SSE for six months and have not received any invoices which was probably due to a complication when the move the SSE was delayed. Via our energy broker there did not appear to be a solution which most likely was an internal SSE problem. However today I called Customer Services and spoke to Ayomide Umo-Odiong who took the time necessary to understand our problem. She needed to do some internal investigation and promised to call me back. She did actually call me back when promised and immediately solved our problem that has been going on for six months and organised the issue of the invoices straight away. I would like to bring to the attention of SSE management this excellent service.

This was the worst customer experience I’ve ever had. I bought a property that SSE had disconnected due to the previous owner not paying their bill. It took 3 months and over 30 phone calls just to get an appointment to reinstall a fuse in the electrical meter, allowing me to have power. On top of that, they demanded a £500 deposit because the property was disconnected, which had nothing to do with me.

The main issue with SSE is their disjointed departments that don't communicate with each other. They operate multiple systems that aren't linked, forcing you to act as the go-between to resolve issues. They made several mistakes with the name and address, despite the fact that the property and equipment were already in their system from the previous owner.

Now that we’re finally connected, SSE can’t find my account again. They don’t know how to install a smart meter and still haven’t sent me a bill. To make matters worse, they sent me a bill for the previous tenant—who defaulted and was disconnected—along with a court threat, despite setting up a new account and installing a new meter in my name.

SSE is a complete shambles. They should be investigated by the ombudsman, fined, and have their license revoked. Do not use them under any circumstances, as even after you think an issue is resolved, you’ll get dragged back into more problems due to their incompetence. Be warned.

Complaints process is non existent. I am still trying to answers on a complaint raised back in October 2023. Unresolved and no communication back from the complaint handler.

Shockingly bad, avoid at all costs. In danger of closing down a small homeless charity because of their incompetence and refusal to fix their errors. Bill for £82,000 received after moving from a different supplier...bills usually in region of £1,000. Their 'smart' meter is obviously faulty but 4 months in and still no sign of an engineer. Shame no stars is not an option!

They demanded we had a smart meter installed, so removed the old meter then continued to charge us for the old meter and a new one. Got a credit on that after a year of calling, now looking at bills they are charging us double the amount of electric that we are actually using on each bill, i.e our units are 2000 and they are charging us for 4000, absolute fraudsters, you hold for ages on the phone, then they say they pass you to another department who say they will deal with your enquiry and we have to be patient, a year later i have lots my patience and do not want anyone else to be conned by them

Oh dear, what a shambles they are. I managed to move away from them in January 2024, should have been at the end of November 2023 but they messed up. I had a credit which I requested in April, shock, horror I wanted my overpaid money back! It will take 6 weeks, actually took 3 weeks and I got a final bill. Balance zero. End of sse wasting my time. Not quite, just received another final bill. They conjured up that I had used 450kw by estimating. They had my final meter reading. My new (brilliant) supplier had started with the correct reading so how had sse added 450 kws? So more phone calls, one cut off halfway through and then they send an automated phone call so you can say how they have done. Sse are just worse than useless.

SSE supply electricity to an empty building that I own. Despite sending meter readings showing low electricity use, with their staff even carrying out meter readings on site, they continue to send exorbitant "estimate" readings and seek to charge me for electricity wildly in excess of actual use. I have sent dozens of emails and spent countless hours on the phone to them seeking to rectify these bill mistakes over the past three years. However, to my complete dismay they never actually rectify these mistakes and just continue to send out exorbitant bills based upon false "estimates".

If you are seeking a company to supply electricity to your premises avoid SSE at all costs. They should be shut down.

Ann Lopez was very helpful in resolving my queries on the multiple business accounts we have with SSE.
Couldn't have expected my call to be done with in 15mins with any other Energy co. these days. Thanks to Ann, very efficient!

ABSOLUTELY TERRIBLE!!!! WARNING DO NOT USE THIS COMPANY!!! you can never talk to a human and when you eventually do (after over an hour of waiting) end up speaking to someone who cant speak English. Waited 6 months for my bill to arrive after many times of contacting them via email, telephone etc. I've moved to a different electric company who have been absolutely fantastic, gave me answers and were so professional in less than 25 minutes. Octopus is the company I went through, could nit have helped me more. Please be aware of SSE!

Moninola is an outstanding customer service representative. She took time to solve my billing issue that has persisted for about five months. Prior to her stepping in I had spoken with 4 different sse customer service representatives and they could not sort out the issue.
EXCELLENT CUSTOMER SERVICE. SO HAPPY TO FINALLY MEET HER AND SORT OUT THE ISSUE.

AVOID. AVOID. AVOID. Or... you WILL regret it.
Moved into a renovated property. Company renovating had the metres on business tariff with SSE. Business, if you didn't know, is a MUCH higher tariff than domestic (about 40% higher). SSE are trying to bill me on a variable business tariff (the highest) three months AFTER I moved in. I called and emailed them proof I was a domestic tenant using my council tax bill as proof and move-in date, and sent them proof of my new domestic tariff with Octopus. They said they would retroactively bill me those three months using the domestic tariff I'm on now (to get to this point took hours of calls and two months or trying). Haven't heard back from them for a few months, and now getting calls from collection agencies. I WANT TO PAY my bill, but at the CORRECT rate. Horrible, horrible company.